Lean@Tieto TIPS - European Lean IT Summit 2012

Copyright © Institut Lean France 2012

22 & 23 November, 2012
Paris, France

Lean@TIPS

Lean transformation of large
distributed product development


Speakers
Martin Chmelař, Matěj Kastner,
Lean&Agile Coach TIPS PLAN Team Leader

Lean@TIPS – Matěj Kastner & Martin Chmelař 2


Tieto
The leading IT service company in
Northern Europe providing IT and
product engineering services

More than 18,000
employees in close to
30 countries



Lean transformation@Tieto
An individual case
Driven by Mentor  Pair work with Internal Coach Driven by Internal Coach

Independent
New coaches
Team

Company wide (Year 2015)

Top-down
support
Doubled speed
Doubled efficiency
Half of effort
Bottom-up DMN
realization



Tieto Integrated Paper Solution
TIPS
The leading manufacturing execution system
for paper mills

• A comprehensive sales,
logistics and production
management solution for
the pulp, paper, board
and tissue industries
• Management of the
whole order-to-cash
value chain



22 & 23 November, 2012
Paris, France

TIPS Product Development

CHALLENGES



Geographical setup

250 people in more Finland
than 3 countries
50

Germany 100

100

Czech Republic



Matrix organization
Profit Utilization

Disconnected goals

Head count



Process organization
X Heavy overload

X
Customers

Service 1
X

Core Product
Y
Development

Z


Value for customer???
FIN

GER

CZ

Value delivery chain Flow Customer



Disaster

Customers
Defects

Profit
Employees



22 & 23 November, 2012
Paris, France

STOP! We need to change something

SOLUTION



Don’t control – improve!

TIPS product development Complex
• Learn
Mill execution system – TIPS and
adapt

Lean@Manufacturing
“Simple”
Paper mill • Stabilize
and
control



Continuous improvement

Lean@Tieto/TIPS

TIPS product development

Mill execution system – TIPS

Lean@Manufacturing

Paper mill



Ask for help with
implementation!
Coaching & Mentoring

Lean@Tieto
framework

Lean@TIPS
continuous improvement

TIPS product development



22 & 23 November, 2012
Paris, France

From the trenches

LESSONS LEARNT



Pull people out of their boxes
Kaizen workshop
• Synchronize
• Focus
• Go!
!

!

C C
!

Lean Awareness Workshops !

• Cross countries, units and functions !

!

• Lean tools – practical experience !

!

Lean@TIPS – Matěj Kastner & Martin Chmelař


Break the silos
Truly global organization
Communication
with international teams

FIN

GER
6%
CZ (76% mgmt.)

ROI for time
investment

Carsten Henke
Director, TIPS
200%
Shared targets & Balancing KPIs (2011->2012)



Solve problems together
?



Solve problems together
? ?!



Solve problems together @#&!

? ?! ?!?



Solve problems together @#&!

? ?! ?!?

C C

?



Question value of every activity
Propagation of code changes
limited to 3 versions
(from original 5-8)
Example
Code change

~150 k€/year
saved



Slow down to speed up
Capacity
Customers X
Available
Core Product
Improvement
Development
Overrun
X

Service 1
X P
U
L
L

Y
1. Establish pull concept
2. Prioritize
Z 3. Dedicate capacity for improvement



Make it sustainable
1. Regular self-reflection: “How much do you think we do this?” (1-5)
Behavior AVG DEV Data
We create enough improvement ideas/A3s 4,1 0,38 5 4 4 4 4 4 4
A3s are prioritized by estimated benefit (and complexity) 3,0 0,82 3 4 3 4 2 3 2
We resolve A3s fast enough 1,7 0,76 2 3 2 1 1 1 2
Every A3 has set "good enough goal" (acceptable level) 2,0 1,41 2 2 1 5 2 1 1
There are regular follow-ups on A3s in progress 2,1 0,69 3 3 2 2 1 2 2
Every A3 in progress has an agreed future next step 2,9 0,90 2 4 4 3 3 2 2

2. Well, it seems we don’t resolve A3s fast enough due to vague goals…

1. Learning
3. Let’s define more concrete A3s’ goals 2. Focus
3. Improvement



Grow internal Lean coaches
E
E

E
E

I
I
I

External coaches/mentors:
• Experience  tools, solutions, shortcuts ? ?
• Focus on what is important  speed E !
E I
• Spreading information  breaking silos I
• Step back  let internal coaches drive I



22 & 23 November, 2012
Paris, France

RESULTS

Lean@TIPS – Matěj Kastner & Martin Chmelař
27


Results
Profit Satisfaction

2x
Employees

* Average monthly profit
in 2012 compared to 2011 Customers
50
40 Start
30
20
10
0
-10



Results
135
125
115 Start
105
95
85
Lead time 75
65
(from order to closure) 55
45
35
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10
2011 2012

1200
1000
800
600
400
200
Defects
Start
0
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10
2011 2012



Feedback
Lean@Tieto significantly
contributed by:
x

• Cross-functional, cross-country
Lean workshops providing brand
new perspective on
improvements, pulling people out
of their boxes.
x

• Sharing experience and providing
on-job coaching.
Carsten Henke
Director, TIPS



Key take-aways
• Break the silos
 Bring people together – pull them out of their boxes
 Align targets – shift them upwards

• Slow down to speed up
 Reduce incoming work – create space for improvement
 Question value of everything you do

• Make it sustainable
 Grow up internal Lean coaches
 Establish regular self-reflection


Future work?

Do Limit improvements WIP

Plan Check Help internal coaches grow

Act Stabilize and standardize improvements



22 & 23 November, 2012
Paris, France

Thank you 

QUESTIONS



22 & 23 November, 2012
Paris, France

More Lean IT presentations and videos on
www.lean-it-summit.com

Lean@Tieto TIPS - European Lean IT Summit 2012

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

En vedette

En vedette (6)

Similaire à Lean@Tieto TIPS - European Lean IT Summit 2012

Similaire à Lean@Tieto TIPS - European Lean IT Summit 2012 (20)

Plus de Institut Lean France

Plus de Institut Lean France (20)

Dernier

Dernier (20)

Lean@Tieto TIPS - European Lean IT Summit 2012