This document discusses the high costs that companies face with their current sales processes. It notes that the average sales transaction takes 25 minutes per call or 12 minutes for first-time internet users. This translates to potential savings of up to 87% if transaction times can be cut. Additionally, around 70% of sales efforts may be non-productive, with 40% resulting in no-quotes or immediate losses. The document proposes that implementing a new sales process and platform could help reduce no-quotes, increase capture rates, eliminate waste, and allow sellers to sell faster and more effectively.
3. Buyer Challenges
…Need to send out too many RFQ’s because suppliers
can’t process them effectively
…Hard to compare quotes quickly
…Wait too long for replies
…Endless no-quotes
…Lost quotes
…
4. What is your SALES process
COSTING you?
Confused Customers
Time to Close
Rising Customer
Acquisition Costs
5. Why is the COST of a sales
transaction so HIGH?
6. According to a national study
the average SALE or
transaction takes
25 minutes per
CALL
12 minutes via
Internet
(first time use)
1-3 minutes via
Internet
(repeat use)
Source: McKinsey
7. What is it worth to you and your
customers to CUT up to 87%
off your transaction time(s)?
25 minutes per
CALL
12 minutes via
Internet
(first time use)
1-3 minutes via
Internet
(repeat use)
52% Faster
87% Faster
Source: McKinsey
8. Are 70%+ of your SALES efforts
associated with non-productive
100 Inquiries
results?
60% quoted
60
40
40% No-quotes &
Immediate losses
30% Won
30
30
30% Lost
9. What are you doing to REDUCE
the number of no-quotes and
INCREASE your capture rate?
81%
Percentage of B2B procurers
who would choose a supplier
that offers an online ordering
option over an equal supplier
that does not
Source: hybris, 2012 State of B2B E-Commerce