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Mountainview it governance framework navigator v3.11.3
- 1. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 IT Governance Framework Navigator Click a Framework to list the key processes PMBoK TOGAF ITIL V3 PRINCE2 PRINCE2 COBIT ITIL 2011 ITIL V2 CMMI 38500 20000 Six Sigma MOF 31000 PDCA 27001 27002 M_o_R
- 2. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Information Technology Infrastructure Library Edition 2011 Service Strategy • Strategy Management for IT Services • Demand Management • Service Portfolio Management • Financial Management for IT Services • Business Relationship Management Service Design • Design Coordination • Service Level Management • Service Catalogue Management • Availability Management • Information Security Management • Supplier Management • Capacity Management • IT Service Continuity Management Service Transition • Change Management • Service Asset and Configuration Management • Release and Deployment Management • Knowledge Management • Transition Planning and Support • Service Validation and Testing • Change Evaluation Service Operation • Incident Management • Problem Management • Event Management • Request Fulfillment • Access Management Continual Service Improvement • CSI Approach • PDCA • Seven-Step Improvement Process • Measurement and Reporting
- 3. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Information Technology Infrastructure Library Version 3 (2007) Service Strategy • Strategy Generation • Demand Management • Service Portfolio Management • Financial Management for IT Services Service Design • Service Level Management • Service Catalogue Management • Availability Management • Information Security Management • Supplier Management • Capacity Management • IT Service Continuity Management Service Transition • Change Management • Service Asset and Configuration Management • Release and Deployment Management • Knowledge Management • Transition Planning and Support • Service Validation and Testing • Service Evaluation Service Operation • Incident Management • Problem Management • Event Management • Request Fulfillment • Access Management Continual Service Improvement • CSI Method • PDCA • Seven-Step Improvement Model • Measurement and Reporting
- 4. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Information Technology Infrastructure Library Version 2 (2000) Application Management Service Support • INTRODUCTION • Incident Management • POSITIONING OF APPLICATION • Problem Management MANAGEMENT • Configuration Management • MANAGING THE BUSINESS VALUE • Change Management • ALIGNING THE DELIVERY STRATEGY WITH • Release Management KEY BUSINESS DRIVERS ND Service Delivery ORGANISATIONAL CAPABILITIES • Availability Management • THE APPLICATION MANAGEMENT • IT Service Continuity Management LIFECYCLE • Capacity Management • ORGANISING ROLES AND FUNCTION • Financial Management for IT Services • CONTROL METHODS AND TECHNIQUES • Service Level Management ICT Infrastructure Management Security Management • ICT INFRASTRUCTURE MANAGEMENT • Introduction OVERVIEW • Fundamental of Information Security • DESIGN AND PLANNING • ITIL and Security Management • DEPLOYMENT • Measures • OPERATIONS • Guidelines for Implementing Security Management • TECHNICAL SUPPORT • BS7799 Planning to Implement Service Management Business Perspective • INTRODUCTION • INTRODUCTION TO THIS BOOK • WHAT IS THE VISION? • CONCEPTS • WHERE ARE WE NOW? • THE VALUE OF IT • WHERE DO WE WANT TO BE? • BUSINESS / IS ALIGNMENT • HOW DO WE GET WHERE WE WANT TO BE? • UNDERSTANDING THE BUSINESS VIEW POINT • HOW DO WE CHECK OUR MILESTONES HAVE BEEN REACHED? • MANAGING THE PROVISION OF SERVICE • HOW DO WE KEEP THE MOMENTUM • SUPPLIER RELATIONSHIP MANAGEMENT GOING? • ROLES, RESPONSIBILITIES AND INTERFACES • SUMMARY
- 5. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Microsoft Operations Framework 4.0 Plan • Business IT Alignment SMF • Reliability SMF • Policy SMF • Financial Management SMF Deliver • Envision SMF • Project Planning SMF • Build SMF • Stabilize SMF • Deploy SMF Operate • Operations SMF • Service Monitoring and Control SMF • Customer Service SMF • Problem Management SMF Manage • GRC SMF • Change and Configuration SMF • Team SMF
- 6. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 ISO/IEC 20000 Version 2011 Service management system general requirements • Management responsibility • Management commitment • Service management policy • Authority, responsibility and communication • Management representative • Governance of processes operated by other parties • Document management • Establish and maintain documents • Control of documents • Control of records • Resource management • Provision of resource • Human resources • Establish and improve the SMS • Define scope • Plan the SMS (Plan) • Implement and operate the SMS (Do) • Monitor and review the SMS (Check) Internal Audit Management Review • Maintain and improve the SMS (Act) Management of Improvements Design and Transition of new or changed services • Plan new or changed services • Design and development of new or changed services • Transition of new of changed services Service Delivery Process • Service Level Management • Service Reporting • Service Continuity and Availability Management Service Continuity and Availability requirements Service Continuity and Availability plans Service Continuity and Availability monitoring and testing • Budgeting and accounting for services • Capacity Management • Information Security Management Information security policy Information security controls Information security changes and incidents Relationship Process • Business Relationship Management • Supplier Management Resolution process • Incident and service request managements • Problem Management Control Processes • Configuration Management • Change Management • Release and Deployment management
- 7. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 ISO/IEC 38500 Principles • Principle 1: Responsibility • Principle 2: Strategy • Principle 3: Acquisition • Principle 4: Performance • Principle 5: Conformance • Principle 6: Human Behaviour Model • Evaluate • Direct • Monitor GUIDANCE FOR THE CORPORATE GOVERNANCE of IT • Distinguishing Governance and Management of IT • Risk • Value • Application of Principles • Principle 1: Responsibility • Principle 2: Strategy • Principle 4: Performance • Principle 5: Conformance • Principle 6: Human Behaviour
- 8. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 The Open Group Architecture Framework Version 9 Part I - Introduction • 1.Introduction • 2.Core Concepts • 3.Definitions • 4.Release Notes Part II - ADM • 5.Introduction to the ADM • 6.Preliminary Phase • 7.Phase A: Architecture Vision • 8.Phase B: Business Architecture • 9.Phase C: Information Systems Architectures • 10.Phase C: Information Systems Architectures Data Architecture • 11.Phase C: Information Systems Architectures Applications Architecture • 12.Phase D: Technology Architecture • 13.Phase E: Opportunities and Solutions • 14.Phase F: Migration Planning • 15.Phase G: Implementation Governance • 16.Phase H: Architecture Change Management • 17.ADM Architecture Requirements Management Part III - ADM Guidelines and Techniques • 18.Introduction • 19.Applying Iteration to the ADM • 20.Applying the ADM at different Enterprise Levels • 21.Security Architecture and the ADM • 22.Using TOGAF to define and Govern SOAs • 23.Architecture Principles • 24.Stakeholder Management • 25.Architecture Patterns • 26.Business Scenarios • 27.Gap Analysis • 28.Migration Planning Techniques • 29.Interoperability Requirements • 30.Business Transformation Readiness Assessment • 31.Risk Management • 32.Capability-Based Planning Part IV - Architecture Content Framework • 33.Introduction to the Architecture Content Framework • 34.Content Metamodel • 35.Architectural Artifacts • 36.Architectural Deliverables • 37.Building Blocks Part V - Enterprise Continuum and Tools • 38.Introduction • 39.Enterprise Continuum • 40.Architecture Partitioning • 41.Architecture Repository • 42.Tools for Architecture Development Part VI - Reference Models • 43.Foundation Architecture: TRM • 44.III-RM Part VII - Architecture Capability Framework • 45.Introduction • 46.Establishing an Architecture Capability • 47.Architecture Board • 48.Architecture Compliance • 49.Architecture Contracts • 50.Architecture Governance • 51.Architecture Maturity Models • 52.Architecture Skills Framework
- 9. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Control Objectives for Information and related Technology Version 4.2 Acquire and Implement Deliver and Support • AI1 Identify Automated Solutions • DS1 Define and Manage Service Levels • AI2 Acquire and Maintain Application • DS2 Manage Third-party Services Software • DS3 Manage Performance and Capacity • AI3 Acquire and Maintain Technology • DS4 Ensure Continuous Service Infrastructure • DS5 Ensure Systems Security • AI4 Enable Operation and Use • DS6 Identify and Allocate Costs • AI5 Procure IT Resources • DS7 Educate and Train Users • AI6 Manage Changes • DS8 Manage Service Desk and Incidents • AI7 Install and Accredit Solutions and • DS9 Manage the Configuration Changes • DS10 Manage Problems Plan and Organize • DS11 Manage Data • PO1 Define a Strategic IT Plan • DS12 Manage the Physical Environment • PO2 Define the Information Architecture • DS13 Manage Operations • PO3 Determine Technological Direction Monitor and Evaluate • PO4 Define the IT Processes, • ME1 Monitor and Evaluate IT Organisation and Relationships Performance • PO5 Manage the IT Investment • ME2 Monitor and Evaluate Internal • PO6 Communicate Management Aims and Control Direction • ME3 Ensure Compliance With External • PO7 Manage IT Human Resources Requirements • PO8 Manage Quality • ME4 Provide IT Governance • PO9 Assess and Manage IT Risks • PO10 Manage Projects
- 10. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Six Sigma Planning • Develop the Project Charter • Conduct a Feasibility Analysis • Create Project Plan • Create Project Control Plans • Create Project Schedule Define • Baseline the Current State • Conduct a Component Failure Impact Analysis (CFIA) • Conduct a Failure Mode and Effect Analysis (FMEA) • Define Process Metrics • Establish Strategic Goals and Objectives Measure • Measure Reliability and Validity • Dimension Measurement Analysis • Establish Attribute Measurement Analysis Analyze • Quantify the Current Process • Quantify the Capability of the Current Process Improve • Optimize the Process • Determine the Next Future State Control • Control Failure Mode and Effect Analysis (FMEA) • Establish the Business Process Control Systems
- 11. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Plan – Do – Check - Act (Deming Cycle) Plan Check • Establish objectives • Measure what you have done • Analyze your organization's situation • Study your results • Establish your overall objectives • Monitor how far your actual achievements meet your • Set your interim targets planned objectives • Develop plans to achieve them Act Do • Correct your plans • Implement your plans • Improve your plans and how • Do what you planned to do you put them into practice • Learn from your mistakes to improve your plans in order to achieve better results next time
- 12. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Project Management Body of Knowledge Edition 4 Initiating • Develop Project Charter • Identify Stakeholders Planning • Develop Project Management Plan • Collect Requirements • Define Scope • Create WBS • Define Activities • Sequence Activities • Estimate Activities Resources • Estimate activities Duration • Develop Schedule • Estimate Cost • Determine Budget • Plan Quality • Develop Human Resources Plan • Plan Communications • Plan Risk Management • Identify Risk • Perform Qualitative Risk Analysis • Perform Quantitative Risk Analysis • Plan Risk Responses • Plan Procurement Executing • Direct and Manage Project Execution • Perform Quality Assurance • Acquire Project Team • Develop Project Team • Manage Project Team • Distribute Information • Manage Stakeholders Expectations • Conduct Procurement Monitoring & Control • Monitor and Control Project Work • Perform Integrated Change Control • Verify Scope • Control Scope • Control Schedule • Control Cost • Perform Quality Control • Report Performance • Monitor and Control Risk • Administer Procurement Closing • Close Project of Phase • Close Procurement
- 13. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Projects In Controlled Environments Version 2 Starting up a project (SU) • Appointing a Project Board Exec and Project Manager • Designing a Project Management Team • Appointing a Project Management Team • Preparing a Project Brief • Defining Project Approach • Planning an Initiation Stage Planning (PL) • Designing a Plan • PL2 Defining and Analyzing Products • Identifying Activities and Dependencies • Estimating • Scheduling • Analyzing Risks • Completing a Plan Initiating a project (IP) • Planning a Project • Refining the Business Case and Risks • Setting up Project Controls • Setting up Project Files • Assembling a Project Initiation Document Directing a project (DP) • Authorizing Initiation • Authorizing a Project • Authorizing a Stage or Exception Plan • Giving Ad Hoc Direction • Confirming Project Closure Controlling a stage (CS) • Authorizing Work Package • Assessing Progress • Capturing Project Issues • Examining Project Issues • Reviewing Stage Status • Reporting Highlights • Taking Corrective Action • Escalating Project Issues • Receiving Completed Work Package Managing product delivery (MP) • Accepting a Work Package • Executing a Work Package • Delivering a Work Package Managing stage boundaries (SB) • Planning a Stage • Updating a Project Plan • Updating a Project Business Case • Updating the Risk Log • Reporting Stage End • Producing an Exception Plan Closing a project (CP) • Decommissioning a Project • Identifying Follow-on Actions • Project Evaluation Review
- 14. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 ISO/IEC 27001 Information security management system • General requirements • Establishing and managing the ISMS Establish the ISMS Implement and operate the ISMS Monitor and review the ISMS Maintain and improve the ISMS • Documentation requirements • Control of documents • Control of records Management responsibility • Management commitment • Resource management Provision of resources Training, awareness and competence Internal ISMS audits Management review of the ISMS • Review input • Review output ISMS improvement • Continual improvement • Corrective action • Preventive action
- 15. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 ISO/IEC 27002 SECURITY POLICY • INFORMATION SECURITY POLICY ORGANIZATIONAL SECURITY • INFORMATION SECURITY INFRASTRUCTURE • SECURITY OF THIRD PARTY ACCESS • OUTSOURCING ASSET CLASSIFICATION AND CONTROL • ACCOUNTABILITY FOR ASSETS • INFORMATION CLASSIFICATION PERSONNEL SECURITY • SECURITY IN JOB DEFINITION AND RESOURCING • USER TRAINING • RESPONDING TO SECURITY INCIDENTS AND MALFUNCTIONS PHYSICAL AND ENVIRONMENTAL SECURITY • SECURE AREAS • EQUIPMENT SECURITY • GENERAL CONTROLS COMMUNICATIONS AND OPERATIONS MANAGEMENT • OPERATIONAL PROCEDURES AND RESPONSIBILITIES • SYSTEM PLANNING AND ACCEPTANCE • PROTECTION AGAINST MALICIOUS SOFTWARE • HOUSEKEEPING • NETWORK MANAGEMENT • MEDIA HANDLING AND SECURITY • EXCHANGES OF INFORMATION AND SOFTWARE ACCESS CONTROL • BUSINESS REQUIREMENT FOR ACCESS CONTROL • USER ACCESS MANAGEMENT • USER RESPONSIBILITIES • NETWORK ACCESS CONTROL • OPERATING SYSTEM ACCESS CONTROL • APPLICATION ACCESS CONTROL • MONITORING SYSTEM ACCESS AND USE • MOBILE COMPUTING AND TELEWORKING SYSTEMS DEVELOPMENT AND MAINTENANCE • SECURITY REQUIREMENTS OF SYSTEMS • SECURITY IN APPLICATION SYSTEMS • CRYPTOGRAPHIC CONTROLS • SECURITY OF SYSTEM FILES • SECURITY IN DEVELOPMENT AND SUPPORT PROCESSES BUSINESS CONTINUITY MANAGEMENT • ASPECTS OF BUSINESS CONTINUITY MANAGEMENT COMPLIANCE • COMPLIANCE WITH LEGAL REQUIREMENTS • REVIEWS OF SECURITY POLICY AND TECHNICAL COMPLIANCE
- 16. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Management of Risk Principles • Foundation • Organisational Context • Stakeholder Involvement • Organisational Objectives • Reporting • Successive • Overcoming Barriers to M_o_R • Supportive Culture • Support Structure • Early Warning Indicators • Roles and Responsibilities • Review Cycle Management of Risk Approach • Risk Management Policy • Risk Management Process Guide • Risk Management Strategies • Risk Register • Issue Log. Processes • Plan • Implement • Identify • Assess Embedding and Reviewing
- 17. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 ISO 31000 - Risk Management Standard Establish the Context Risk Assessment • Identify Risks • Analyse Risks • Evaluate Risks Treat Risks Monitor & Review Communicate & Consult Management Information System • Risk Register • Treatment Plans • Assurance Plan • Reporting Template
- 18. Framework ITIL 2011 ITIL V3 ITIL V2 MOF 20000 38500 TOGAF COBIT Six Sigma PDCA PMBoK PRINCE2 27001 27002 M_o_R 31000 CMMI Mountainview ITSM Accredited Training & Courseware www.mountainview-itsm.com ITIL™ a register trademark of AXELOS; Copyright © Mountainview Version 3.11.3 Capability Maturity Model Integration CMMI Model Foundation (16 Core Process Areas) • Causal Analysis and Resolution (CAR) • Configuration Management (CM) • Decision Analysis and Resolution (DAR) • Integrated Project Management (IPM) • Measurement and Analysis (MA) • Organizational Process Definition (OPD) • Organizational Process Focus (OPF) • Organizational Performance Management (OPM) • Organizational Process Performance (OPP) • Organizational Training (OT) • Project Monitoring and Control (PMC) • Project Planning (PP) Process and Product Quality Assurance (PPQA) • Quantitative Project Management (QPM) • Requirements Management (REQM) • Risk Management (RSKM) Process areas found only in CMMI for Acquisition • Acquisition Requirements Development (ARD) • Solicitation and Supplier Agreement Development (SSAD) • Agreement Management (AM) • Acquisition Technical Management (ATM) • Acquisition Verification (AVER) • Acquisition Validation (AVAL) Process found only in CMMI for Development • Product Integration (PI) • Requirements Development (RD) • Requirements Management (REQM) • Supplier Agreement Management (SAM) • Technical Solution (TS) • Validation (VAL) • Verification (VER) Process areas found only in CMMI for Services • Capacity and Availability Management (CAM) • Incident Resolution and Prevention (IRP) • Supplier Agreement Management (SAM) • Service Continuity (SCON) • Service Delivery (SD) • Service System Development (SSD) • Service System Transition (SST) • Strategic Service Management (STSM)