Jon Stephenson

operations management leadership chief operating officer business transformation change management job hunting customer experience project management job hunting tips business transformations customer service job hunting support job hunting strategies people management people development performance management strategy leadership development continuous improvement resistance to change time management talent management situational leadership performance improvement customer relationship management stakeholder management process improvement taguchi loss function personal development purpose-led approach job search strategies strategic thinking core values telephone interviews job hunting skills interview strategies interview infographic intrinsic motivation client relationship management benefits realisation plan first impressions interview hints and tips communication quality culture change delegating face-to-face meetings performance measures complaint management incident management business continuity project delivery change programmes change days benefits realisation telephone interview strategies hints and tips fishbone diagram time & motion exercises resource models resource management delorean back to the future the sound of music do-re-mi continuous improvement schemes presentations presentation preparation presentation delivery powerpoint slides business communication cost-to-serve visual motivator trick or treat positive attitude six thinking hats self-reflection self assessment positive thinking networking lateral thinking job search job applications edward de bono de bonos hats treating people fairly permission to differentiate consistently fair attendance management attendance absence management absence service delivery customer centric thomas-kilmann conflict mode instrument rules of engagement keeping the peace conflict management management offsites busines transformation bigger picture incident controller crisis management team feedback assert ask applaud anticipate a-frame redemption prevention identification detection client retention strategies client retention attention account management scaling-up scalability fintechstartups fintechs the candlestick maker the butcher the baker mentorship mentoring mentor stakeholders stakeholder identification stakeholder expectations stakeholder engagement stakeholder communication performance trust role model integrity honesty behavioural traits purpose measures methods performance framework dysfunctional behaviour the shawshank redemption some birds aren't meant to be caged hope will set you free hope get busy living getting past cv and resume filters force field analysis cv cover letters ats filters application success application filters supporting actions strategic plans seven key cogs programmes objectives mission goals critical path job-hunting strategy interview tips face-to-face interviews cv filters visual aids for interviews interview face to face interviews face to face interview strategies trivial decisions snap decisions judgement decision-making critical decisions considered decisions workplace culture punished by rewards people retention strategies people retention employee engagement alfie kohn support respect managing upwards sales operations sales management sales commission sales commission schemes retention strategies customer retention time target implementation dates scope creep scope project compromise options cost cost management inbox management email etiquette communication skills push pull positive influencing influencing techniques leadreship operational leadership omd embedding change change communication plan 9-box grid wellbeing mental health review resilience relax reflect refer record recognise reboot react edinburgh building resilience arthur's seat jp kotter change theory public notices parenting tips management tips first-time management task management the first 90 days interviews 90-dayplan waste management types of waste types of operational waste removing waste within a process nonverbal cues nonverbal communication jargon busting business speak body language albert mehrabian 7/38/55 rule quality management quality control quality checking quality assurance error-proofing assurance risk-based approach risk management risk and reward top-down change slt senior leadership team management thinking target operating models bug fixing supporting participating leadership styles directing controlling collaborative authoritative team meetings team meeting tips team meeting expectations meeting etiquette meeting agendas peer group comparisons leading measures leading and lagging measures balanced approach treating customers fairly no mess complaint resolution complaint handling supplier management successful partnerships relationship management empowerment gordian knot alexander the great strategic planning sounding boards elephant in the room different perspectives unsung heroes