SlideShare une entreprise Scribd logo
1  sur  20
Customer Experience Management Company  Ann Michaels & Associates, Ltd.
About Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ann Michaels & Associates   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Satisfaction Measurement Programs
[object Object]
Web Based Programs ,[object Object],[object Object],[object Object]
Phone Based Programs 1-800 Feedback ,[object Object],[object Object],[object Object]
Response Rates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Mystery Shopping ,[object Object]
Survey Example   We can actually show you right in the survey what the entrees looked like when presented to the customer
Password Protected Online Suite designed for your company Online reporting available with all Ann Michaels’ programs
Report Example Dashboard Style Reporting
[object Object],[object Object]
Safety Net ,[object Object]
Features of SafetyNet ,[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship Management  Monthly Reporting drill down to the individual post
Relationship Management  Monthly Reporting ,[object Object]
Relationship Management  Monthly Reporting   Map Overlay tells you exactly where the online conversation is coming from
Thank You Questions? Kathy Doering President Ann Michaels & Associates, Ltd. www.ishopforyou.com  &  www.1-800feedback.com 630-922-7804 ext.102

Contenu connexe

Tendances

Mystery Shopping1
Mystery Shopping1Mystery Shopping1
Mystery Shopping1
ray_adrish
 
What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
Sameer Mathur
 

Tendances (20)

Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
 
Loyalty / Engagement Segmentation
Loyalty / Engagement SegmentationLoyalty / Engagement Segmentation
Loyalty / Engagement Segmentation
 
Research Tools to Monitor Planned Interactions Through the Customer LifeCycle
Research Tools to Monitor Planned Interactions Through the Customer LifeCycleResearch Tools to Monitor Planned Interactions Through the Customer LifeCycle
Research Tools to Monitor Planned Interactions Through the Customer LifeCycle
 
Drivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
Drivers of Purchase Intent in the Contact Center Cxperience in Retail BankingDrivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
Drivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
 
Mystery Shopping1
Mystery Shopping1Mystery Shopping1
Mystery Shopping1
 
Mystery Shopping Best Practices - Take Action on the Results
Mystery Shopping Best Practices - Take Action on the ResultsMystery Shopping Best Practices - Take Action on the Results
Mystery Shopping Best Practices - Take Action on the Results
 
Improving the Customer Experience With Mystery Shopping
Improving the Customer Experience With Mystery ShoppingImproving the Customer Experience With Mystery Shopping
Improving the Customer Experience With Mystery Shopping
 
building customer satisfaction
building customer satisfactionbuilding customer satisfaction
building customer satisfaction
 
The Customer Experience
The Customer ExperienceThe Customer Experience
The Customer Experience
 
Own the Call: A Key to Customer Loyalty
Own the Call: A Key to Customer LoyaltyOwn the Call: A Key to Customer Loyalty
Own the Call: A Key to Customer Loyalty
 
What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...
 
Mystery Shopping How Great Companies Design And Manage An Effective Program
Mystery Shopping   How Great Companies Design And Manage An Effective ProgramMystery Shopping   How Great Companies Design And Manage An Effective Program
Mystery Shopping How Great Companies Design And Manage An Effective Program
 
The Loyalty Effect
The Loyalty EffectThe Loyalty Effect
The Loyalty Effect
 
What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...
 
Customer Success = Customer Outcomes + Customer Experience
Customer Success = Customer Outcomes + Customer ExperienceCustomer Success = Customer Outcomes + Customer Experience
Customer Success = Customer Outcomes + Customer Experience
 
Customer experience management
Customer experience managementCustomer experience management
Customer experience management
 
What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
 
Customer feedback
Customer feedbackCustomer feedback
Customer feedback
 
Customer Experience Optimization: Enabling Customers to Love You
Customer Experience Optimization: Enabling Customers to Love YouCustomer Experience Optimization: Enabling Customers to Love You
Customer Experience Optimization: Enabling Customers to Love You
 
Customer Experience Process
Customer Experience ProcessCustomer Experience Process
Customer Experience Process
 

Similaire à Mystery Shopping, Customer Feedback, Social Media Monitoring Services

Pinnacle Quality Insight: All Products
Pinnacle Quality Insight: All ProductsPinnacle Quality Insight: All Products
Pinnacle Quality Insight: All Products
Craig Christiansen
 
CS 2014-15-2
CS 2014-15-2CS 2014-15-2
CS 2014-15-2
Jim Head
 
Panel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User SurveyPanel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User Survey
Manticore Technology
 

Similaire à Mystery Shopping, Customer Feedback, Social Media Monitoring Services (20)

Survey Swift Linkedin
Survey Swift LinkedinSurvey Swift Linkedin
Survey Swift Linkedin
 
Pinnacle Quality Insight: All Products
Pinnacle Quality Insight: All ProductsPinnacle Quality Insight: All Products
Pinnacle Quality Insight: All Products
 
download_business model metrics.pdf
download_business model metrics.pdfdownload_business model metrics.pdf
download_business model metrics.pdf
 
Qualityo: capabilities overview
Qualityo: capabilities overviewQualityo: capabilities overview
Qualityo: capabilities overview
 
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
 
Intro To Sec
Intro To SecIntro To Sec
Intro To Sec
 
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresCustomer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
 
Improve Service Quality Through Enterprise Feedback Management
Improve Service Quality Through Enterprise Feedback ManagementImprove Service Quality Through Enterprise Feedback Management
Improve Service Quality Through Enterprise Feedback Management
 
CS 2014-15-2
CS 2014-15-2CS 2014-15-2
CS 2014-15-2
 
Finivation Overview
Finivation OverviewFinivation Overview
Finivation Overview
 
Clarabridge Brochure
Clarabridge BrochureClarabridge Brochure
Clarabridge Brochure
 
Panel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User SurveyPanel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User Survey
 
Cracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency CodeCracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency Code
 
Demand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons LearnedDemand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons Learned
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeberLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
 
Measure what matters to your customer
Measure what matters to your customerMeasure what matters to your customer
Measure what matters to your customer
 
How athenahealth Listens to Customers with Surveys and Salesforce
How athenahealth Listens to Customers with Surveys and SalesforceHow athenahealth Listens to Customers with Surveys and Salesforce
How athenahealth Listens to Customers with Surveys and Salesforce
 
Webinar: Prove Your Value and Never Lose a Client Again
Webinar: Prove Your Value and Never Lose a Client AgainWebinar: Prove Your Value and Never Lose a Client Again
Webinar: Prove Your Value and Never Lose a Client Again
 
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
 
80024 support whitepaper nps
80024 support whitepaper    nps80024 support whitepaper    nps
80024 support whitepaper nps
 

Plus de Ann Michaels & Associates

Social Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & AssociatesSocial Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & Associates
Ann Michaels & Associates
 

Plus de Ann Michaels & Associates (8)

Customer engagement Console - Virtual Assistant, Data Collection, and More
Customer engagement Console - Virtual Assistant, Data Collection, and MoreCustomer engagement Console - Virtual Assistant, Data Collection, and More
Customer engagement Console - Virtual Assistant, Data Collection, and More
 
Social Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & AssociatesSocial Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & Associates
 
SafetyNet:Social Media Management Services, Ann Michaels & Associates
SafetyNet:Social Media Management Services, Ann Michaels & AssociatesSafetyNet:Social Media Management Services, Ann Michaels & Associates
SafetyNet:Social Media Management Services, Ann Michaels & Associates
 
Five Guys Burgers - Social Media Results
Five Guys Burgers - Social Media ResultsFive Guys Burgers - Social Media Results
Five Guys Burgers - Social Media Results
 
Five Guys Burgers - Social Media Results
Five Guys Burgers - Social Media ResultsFive Guys Burgers - Social Media Results
Five Guys Burgers - Social Media Results
 
Retailer case study 0410
Retailer case study 0410Retailer case study 0410
Retailer case study 0410
 
Restaurant Market Research Study Results
Restaurant Market Research Study ResultsRestaurant Market Research Study Results
Restaurant Market Research Study Results
 
Restaurant Market Research Study - Ann Michaels & Associates
Restaurant Market Research Study - Ann Michaels & AssociatesRestaurant Market Research Study - Ann Michaels & Associates
Restaurant Market Research Study - Ann Michaels & Associates
 

Dernier

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
dlhescort
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 

Dernier (20)

Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 

Mystery Shopping, Customer Feedback, Social Media Monitoring Services