Brochure EBRC 2016

1. EBRC.COM
Discover our awards and certifications
TRUSTED DATA CENTRE, CLOUD & MANAGED SERVICES
Conquer the world
from Luxembourg

2. 2
EBRC (European Business Reliance Centre)
Positioning Luxembourg as the European Digital fortress in the heart of Europe
Fast growing company with large ambition and a taskforce of 190 employees, EBRC is ideally located
in Luxembourg, gateway for companies wishing to develop in the European and International markets.
Your One-Stop-Shop partner providing ICT Trusted Services to boost your business
Aware that confidence & transparency are key factors, EBRC provides guarantees at all levels and is involved
in international certifications processes.
«We play and act on the International market and are committed to make Luxembourg the place to be
when it comes to the digital economy. The company aims at becoming a European Centre of Excellence in
the Management of Sensitive Information. To position ourselves as a Trusted end-to-end partner, we offer
a wide range of certifications such as ISO 27001, ISO 20000, ISO 9001, ISO 22301, ISO 14001, ISO 50001,
Tier IV and PCI DSS Level 1», Yves Reding, EBRC CEO.
OUR BUSINESS IS ORGANISED AROUND SIX STRATEGIC OFFERS
• Cloud Service Provider Europe 2015, DataCloud
• Best Cloud Transformation Methods 2015, EuroCloud
• Best Data Center Facilities Management 2015,
Uptime Institute (Uptime Institute, USA)
• Cloud Provider of the Year 2015
• Cloud Managed Services Provider of the Year 2014
• Best Cloud Service for the Public Sector 2014,
EuroCloud
• Best Healthcare Advisory Firm 2014
(IT, Organisation Operations), HealthCare Summit
• Best WorkPlace 2014 2015
• ICT Company of the Year 2013
• Managed Services Provider of the Year 2012 2013
• Best Case with TrustedCloudFactory 2013,
eco internet awards (Germany)
• Best Case Study Example of Cloud Services
for the Private Sector 2013, EuroCloud
• European Award for Cloud Services 2012,
BroadGroup Data Centre Europe (London)
• Outstanding Contribution to Luxembourg ICT 2012
2014
Trusted
Advisory
Services
Trusted
Managed
Services
Trusted
Cloud
Europe
Trusted
Security
Europe
Trusted
Resilience
Services
Trusted
Data Centre
Services
Our international awards recognise EBRC best practices and successes

3. 3
Discover our solutions for your industry
Banking Finance
“Professional of the Financial Sector, EBRC is a Trusted Partner delivering ICT
Managed Services to the financial sector and in compliance with all the standards
related to the management of sensitive information as defined by the financial
services regulator, the CSSF (Commission de Surveillance du Secteur Financier,
Luxembourg).”
CIO of a large European Insurance Company
e-Business
“EBRC One-Stop-Shop “Trusted Services Europe” give e-Business institutions
clear security. EBRC provides us the guarantees for providing solutions, hosting,
set-up and management of the whole infrastructure backed up with PCI DSS
Level1, ISO 27001, ISO 20000, ISO 9001 certifications.”
CEO of a German e-Payment company, active in the European market
Gaming
“If you aim to develop in the European market, EBRC is the Data Centre partner
of choice able to offer the most secure and stable environment, availability, low-
latency connectivity, scalability and high bandwidth, crucial criteria to deliver the
best gaming experience those players worldwide are looking for.”
Testimonial of a major gaming company, located in Seattle (USA)
BioTech Health
“EBRC TrustedCloudEurope is a very innovating, open, easy and reliable method
of access for all the healthcare stakeholders. EBRC proves its TrustedCloudEurope
solution is secure for the most sensitive information (biological samples data,
DNA, patients records, etc.)”
Eurocloud Europe jury, Best Use Case of Cloud Services for the Public
Sector, Paris
Innovation
“All startups have a common objective to make the ideas meet the market quickly.
With EBRC TrustedCloudFactory, they are able to automate the full life cycle in
only a few weeks. TrustedcloudFactory allows the deployment of a customised
PaaS, dedicated to their needs and based on standard tools, process and
infrastructure.”
CIO of a Car-Sharing startup, active in the German market and targeting
a pan-European development

4. Trusted Services Europe
Guidance and advisory in the management of operational risks,
information security, business continuity, IT services and IT Outsourcing
Our pragmatic risk based consulting approach includes a coherent understanding
of your critical business functions, the analysis of risks and vulnerabilities which
could impact your operational systems as well as your strategy for organisation and
development.
Trusted
Advisory
Services
• Agile ICT Outsourcing from single component
to integrated solutions
• Continuous Improvement Program
• Performance Management
• 24/7 support of critical business processes
• Project Management : customisation,
migration, integration
• Service Level Agreement (SLA)
Key Performance Indicators (KPIs)
• Dedicated Service Account Management
ICT Agile Services to boost your business
“Trusted Managed Services” enable you to boost your core business while EBRC
manages the day-to-day ICT operations.
EBRC calls upon 16 years of experience to provide mature and agile ICT Managed
Services using ITIL best practices.
Our value added proposition ensures the alignment of the service with the Client’s
business needs. Industrialised delivery is a key point in providing efficient cost-
effective Managed Services, which are based on our ISO 20000 IT Service Management
framework commitments.
Trusted
Managed
Services
• Governance, Risk, Compliance
• Risk Assessment, Business Impact Analysis
• ISO 27005 certified Risk Managers
• Information Security Management System
(ISO 27001)
• PCI DSS compliance assistance
• CISO assistance
• Business Continuity Management
• Based on ISO 22301 and BCI best practices
• Business Continuity Manager assistance
• BCM trainings (ISO 22301)
• Crisis Management
• Cybersecurity Services
• Penetration testing (OSSTMM OWASP)
• Security Compliance audits awareness
• Forensics Readiness, investigations
• Security Log Management / Data Analysis
• Data Centre Advisory Services
• Physical Security Data Centre
Infrastructure Assessment
• Conception Design (Accredited Tier
Designers and Specialists)
• Data Centre performance efficiency
• IT Transformation – Cloud Readiness
Assessment
• Multi-disciplinary team: IT architects, Project
Managers, Security consultants
• Gap Analysis, Transformation Roadmap
• End-to-end assistance
• Awareness Training
• e-learning : IT security landscape threats
explained to non-IT users, how to behave in
line with the corporate IT security policy
• ISO 22301 Training: trainings to understand,
implement and maintain a complete
Business Continuity Management System
(BCMS).
• ISO 27032 / ISO 27034 trainings to
implement and manage cyber-security
frameworks and protect your organisation
• ISO 31000 Risk Management
• SIEM Solution (Splunk…)
4

5. Trusted Services Europe
5
Technology as a Service, enabling fast secure business deployment
EBRC’s exclusive “Trusted Cloud Europe” includes a full 24/7 service, which gives its
clients greater flexibility, security and quality of service.
“Trusted Cloud Europe” is operated by EBRC, unique end-to-end provider, in a certified
environment (PCI DSS Level 1, ISO 20000, ISO 27001, ISO 9001).
EBRC’s objective is to reduce its client’s Total Cost of Ownership (TCO) through
industrialisation.
• High Availability
• Around the Clock end-to-end Service
• Cloud Security Alliance alignment (CSA)
• Security Risk Management culture
(ISO 27001, PCI DSS Level 1)
• Managed / Unmanaged offer
• Structured and Standardised Services (ISO 20000)
• Deployment models : private, public, hybrid (Managed or UnManaged)
Trusted
Cloud
Europe
Managed Security Services to safeguard your business
EBRC “Trusted Security Europe” enable Clients to focus on their core business while we
take of their IT infrastructure and the related threats to data and communication.
Trusted
Security
Europe
Vulnerability Management as-a-Service
• iKare Vulnerability scanner as-a-Service
• Risks evaluation
SOC (Security Operations Center)
• 24x7 Security solutions
• Monitoring or Managed Security
• SIEM
• Security Risks Management
Cyber Security Forensics as-a-Service
• Enabled Identification, Detection and
Forensics on all Enterprise end-points
• Safe and cost-efficient deployment

6. Trusted Services Europe
6
An advanced ICT environment to support your business
EBRC is the sole ICT provider with 3 Tier IV certified Data Centres (Uptime Institute, USA).
EBRC’s 5 interconnected Data Centres (17.000 m2
) use the latest technologies and
are designed to maximise the security and the availability of critical information whilst
ensuring a minimal carbon footprint.
Our offers are scalable from racks to private suites and our dedicated “Trusted Data
Centre Services” give a head start to developing your business.
• Multiple Tier IV certified Data Centres
• 17.000 m2
of flexible scalable IT
infrastructure
• 24/7 advanced Data Centre Services
• 36 MW power availability
• 100% Green energy
• Worldwide connectivity
• Largest neutral Carrier Hotel in Luxembourg
• European broadbrand connectivity
TERALINK
• High quality connectivity
(low latency)
Trusted
Data Centre
Services
Overcome increasing risks and uncertainty
Tomorrow’s world will be based on information. But the future is becoming increasingly
uncertain. In these uncertain times, EBRC’s mission is to provide resilience, agility and
“certainty” to its Clients, offering a complete range of ICT tailored services on an “on-
demand” basis.
“Trusted Resilience Services” allow our clients to rapidly adjust and respond to internal
or external threats, especially operational risks, and remain focused on their core
business.
• 2 Business Recovery Sites, SLA 2 hours
• 1.000 fully equipped workplaces
• Trading rooms
• Financial Feeds Recovery
• Emergency Command Centres
• Mutualised Recovery Platforms
• Trusted Backup Recovery Services
• Security Management
Trusted
Resilience
Services

7. 7
LUXEMBOURG, INTERNATIONALLY
ORIENTED CAPITAL
- Founding Member of the EU / major
International Organisations
- Home to many EU Institutions
and Organisations
- Home to many worldwide Company
Headquarters
- Leading Finance Centre
- Confidentiality Security culture
A STRATEGIC EUROPEAN LOCATION
- The heart of Europe’s Golden ICT circle
- Land locked between Germany, France
and Belgium
- Access to 60% of EU GDP
in less than 1 hour’s flight
- Stable social political environment
- Commercial neutrality
- EU Capital at the cutting edge
of e-Commerce, Internet content distribution
A STIMULATING FINANCIAL,
TAX REGULATORY ENVIRONMENT
- AAA rating and a stable outlook
- The lowest Government debt level in Europe:
20% of GDP (EU average: 82%)
- Healthy budget tradition:
1% of GDP budget deficit
- No. 1 Investment Fund Centre in Europe
(2nd
worldwide behind USA)
- Specific tax tegime for Intellectual Property (IP)
and RD
- Competitive tax environment, investment tax
credits, fiscal incentives
- No double taxation
- CSSF regulation (Commission de Surveillance
du Secteur Financier)
- Service-based economy
- National Cloud Regulation: Data Returned
in case of bankruptcy
A SUPPORTING
AND BUSINESS-FRIENDLY GOVERNMENT
- Proactive and business-supportive Government
- Minimal Bureaucracy
- Consistency Stability
- ICT, Entertainment Media, BioTechnology
Health, eBusiness active promotion
A HIGHLY SKILLED
SPECIALISED WORKFORCE
- Luxembourg, expert at importing knowledge
(44% cross border commuters)
- Multilingual Multicultural:
LU, EN, FR, DE, PO
- Highest concentration of IT specialists
- Most productive workforce in the EU
A prime business ecosystem
Why Luxembourg ?

8. 8
Trusted Data Centre Services
- Worldwide premiere
• 3 Tier IV Design certified Data Centres
• 2 Tier IV Constructed Facility Data Centres
- 17.000 m² of flexible scalable IT infrastructure
• Tier IV certified surface: 15.000m²
- High Performance, redundant private network
- Redundant Dynamic UPS Systems
up to 2x(N+1)
- 36 MW power availability
- Private IT Rooms, dedicated racks half-racks
-24/7 advanced Data Centre Services
5 INTERCONNECTED DATA CENTRES
HIGHLY SECURE DATA CENTRE ENVIRONMENT
Flexible and scalable “world-class” hosting solutions
Resilience
Centre
Luxembourg
City 1
Resilience
Centre
Luxembourg
City 2
Resilience Centre
Luxembourg West
Resilience Centre
Luxembourg South
European Reliance
Centre East
Premium design Tier II Tier III Tier IV Design certified
Tier IV Design certified
Tier IV Constructed
Facility certified
Tier IV Design certified
Tier IV Constructed
Facility certified
Dedicated business
suites shared IT rooms
500 m2
1.000 m2
5.000 m2
5.000 m2
5.000 m2
UPS Systems Static UPS
systems
Redundant D-UPS
systems 2*N
Redundant D-UPS
systems 2*(N+1)
Redundant D-UPS
systems 2*(N+1)
Redundant D-UPS
Systems 2*N IP-Bus
Electrical Power 320 W/m² 600 to 720 W/m² 750 to 1.000 W/m²
1.000 to 4.000 W/m²
(subject to availability)
1.000 to 2.000 W/m²
(subject to availability,
more on request)
Business Continuity
Positions
- - Up to 500 Up to 500 Information on request
Broadband
connectivity
The largest Carrier Hotel in Luxembourg, 100% resilient with high speed connectivity (TERALINK)
International Telco Providers
Tier I ISP
Luxembourg Commercial Internet eXchange (LUCIX)
Prof. Michael Rotert
Chairman of the Board
Bernd Dürr
Auditor CEO
Harald A. Summa
eco – Association of the German Internet Industry
hereby awards the
Datacenter Star Audit
rating of
five eco Datacenter Stars (Interconnected Site)
to
ebrc
INTERCONNECTED SITE
for its above named data centers in Kayl, Windhof and Betzdorf
persuant to the audit on 13-14 August 2013.
Cologne, 11 September 2013
Monika Graß
Auditor
Jörg Mißling
Auditor
WE ARE SHAPING THE INTERNET.
AssociationoftheGermanInternetIndustry
ebrc Resilience Centre Luxembourg South
ebrc Resilience Centre Luxemburg West
ebrc European Reliance Centre East
APPROVED
ENERGY EFFICIENT
DATA CENTER
9/2013 − 9/2015
Prof. Michael Rotert
Chairman of the Board
Bernd Dürr
Auditor CEO
Harald A. Summa
eco – Association of the German Internet Industry
hereby awards the
Datacenter Star Audit
rating of
five eco Datacenter Stars (Interconnected Site)
to
ebrc
INTERCONNECTED SITE
for its above named data centers in Kayl, Windhof and Betzdorf
persuant to the audit on 13-14 August 2013.
Cologne, 11 September 2013
Monika Graß
Auditor
Jörg Mißling
Auditor
WE ARE SHAPING THE INTERNET.
AssociationoftheGermanInternetIndustry
ebrc Resilience Centre Luxembourg South
ebrc Resilience Centre Luxemburg West
ebrc European Reliance Centre East
APPROVED
ENERGY EFFICIENT
DATA CENTER
9/2013 − 9/2015
Prof. Michael Rotert
Chairman of the Board
Bernd Dürr
Auditor CEO
Harald A. Summa
eco – Association of the German Internet Industry
hereby awards the
Datacenter Star Audit
rating of
five eco Datacenter Stars (Interconnected Site)
to
ebrc
INTERCONNECTED SITE
for its above named data centers in Kayl, Windhof and Betzdorf
persuant to the audit on 13-14 August 2013.
Cologne, 11 September 2013
Monika Graß
Auditor
Jörg Mißling
Auditor
WE ARE SHAPING THE INTERNET.
AssociationoftheGermanInternetIndustry
ebrc Resilience Centre Luxembourg South
ebrc Resilience Centre Luxemburg West
ebrc European Reliance Centre East
APPROVED
ENERGY EFFICIENT
DATA CENTER
9/2013 − 9/2015
1 2 3 4 5

9. So many Data Centres in Europe...
Who can you trust?
TRUSTED DATA CENTRE, CLOUD MANAGED SERVICES
FAIRY DATA CENTRE
STONE AGE DATA CENTRECHEESY DATA CENTRE
BANKRUPT DATA CENTRE
EXPLOSIVE DATA CENTRE
RISKY DATA CENTRE
RED HOT DATA CENTRE
forsale
WHOLESALE DATA CENTRE
forsale
forsale
forsale
forsale
forsale
TRUSTED
DATA CENTRE
SERVICES
Discover our awards and certifications

10. 10
High-level Connectivity
- Teralink International Backbone
- 30 national and international operators
including Tier 1 Internet Service providers
- Luxembourg Commercial Internet eXchange
(LUCIX)
- IP capacity from various Tier 1 upstream
providers / IP transit burstable
- Trans-European Fibre Optic Network
- Points of Presence (PoP) in the major
European countries
- High Capacity fiber connections
to European hubs
- Various Satellite Uplink Facilities
- Redundancy, highest quality security
- Ultra-low latency hub
- Network stability
- LTE Mobile Network
- Dark Fiber widely available
- ICT “One-Stop-Shop” solutions
- Leading Data Centre location in Europe
- Advanced power supply systems
- Low reliable electricity prices
- Advanced green thinking
CUTTING EDGE ICT INFRASTRUCTURES NETWORK
LOW LATENCY TIMES
Brussels
Frankfurt
London
Amsterdam
Paris
Luxembourg
Strasbourg
3,5
ms
4,5 ms
8 ms
6 ms
4,8 ms
4,8 ms

11. 11
International Certifications Awards
CERTIFICATIONS
AWARDS MEMBERSHIPS
Prof. Michael Rotert
Chairman of the Board
Bernd Dürr
Auditor CEO
Harald A. Summa
eco – Association of the German Internet Industry
hereby awards the
Datacenter Star Audit
rating of
five eco Datacenter Stars (Interconnected Site)
to
ebrc
INTERCONNECTED SITE
for its above named data centers in Kayl, Windhof and Betzdorf
persuant to the audit on 13-14 August 2013.
Cologne, 11 September 2013
Monika Graß
Auditor
Jörg Mißling
Auditor
WE ARE SHAPING THE INTERNET.
AssociationoftheGermanInternetIndustry
ebrc Resilience Centre Luxembourg South
ebrc Resilience Centre Luxemburg West
ebrc European Reliance Centre East
APPROVED
ENERGY EFFICIENT
DATA CENTER
9/2013 − 9/2015
Prof. Michael Rotert
Chairman of the Board
Bernd Dürr
Auditor CEO
Harald A. Summa
eco – Association of the German Internet Industry
hereby awards the
Datacenter Star Audit
rating of
five eco Datacenter Stars (Single Site)
to
ebrc
SINGLE SITE
for its data center ebrc European Reliance Centre East in Betzdorf
persuant to the audit on 13-14 August 2013.
Cologne, 11 September 2013
Monika Graß
Auditor
Organizational Security ★★★★★
Structural Building Security ★★★★★
Supply Security ★★★★★
Technical Security ★★★★★
Jörg Mißling
Auditor
WE ARE SHAPING THE INTERNET.
AssociationoftheGermanInternetIndustry
APPROVED
ENERGY EFFICIENT
DATA CENTER
9/2013 − 9/2015
ISO 9001
BUREAU VERITAS
Certification
ISO 27001
BUREAU VERITAS
Certification
Reliance Centre East
Resilience Centre South
Resilience Centre West
OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2014
CLOUD MANAGED SERVICES PROVIDER OF THE YEAR 2014
ICT COMPANY OF THE YEAR 2013
MANAGED SERVICES PROVIDER OF THE YEAR 2013
MANAGED SERVICES PROJECT OF THE YEAR 2012
OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2012
BEST COMMITMENT FOR EUROPEAN DATACENTER SERVICES 2011
OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2010
BEST COMMITMENT FOR EUROPEAN DATACENTER SERVICES 2010
BEST INFORMATION SECURITY DATA MANAGEMENT COMPANY 2009
BEST HOSTING MANAGED SERVICES PROVIDER 2009
BEST INFORMATION SECURITY DATA MANAGEMENT COMPANY 2008
BEST HOSTING SERVICE PROVIDER 2008
BEST INFORMATION SECURITY PROVIDER 2007
L
U
XEMBOURG AWAR
D
S
L
U
XEMBOURG AWAR
D
S
LAURÉAT 2011
EUROPE
Best Case Study
for Public Sector
Services 2011
Best Cloud Transformation
Methods 2015
Best Cloud Services for the
Public Sector 2014
Best Case Study
Example of Cloud Services
for the Private Sector 2013
LUXEMBOURG
2015
Best Healthcare Advisory Firm – IT
Best Healthcare Advisory Firm – Organisation and operations
CLOUD PROVIDER OF THE YEAR 2015

12. Check Out our Featured Case Studies on EBRC.com
Banking
Finance
International
Institutions
e-Payment
BioTech
HealthCare
Media
e-Commerce
Trusted IT Services Europe
Innovate Conquer the European Market
Trusted
Advisory
Services
Trusted
Managed
Services
Trusted
Cloud
Europe
Trusted
Security
Europe
Trusted
Resilience
Services
Trusted
Data Centre
Services
3 TIER IV certified Data Centres ISO 27001ISO 20000| | | |ISO 9001 PCI DSS Level 1