Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
The Dabbawalas of India
1.
2. What is the Dabbawala?
A 125 year old food delivery service in Mumbai, India.
Dabbawalas carry and deliver home cocked meals
From costumers’ houses to their offices, and back.
Price: $6-8 monthly
Do not relay on:
An error rate of 1 in 16 million deliveries (99.99%)
• Technology
• Paper work
• Equipment
• Offices
3. Structure
Flat organizational structure
Profit - sharing model
5,000 Dabbawalas or workers
Ages between 18-65
Divided in groups of 25 - manage their own
operations
5. The Coding System
An example of the coding system is this:
BVI: Borivali, a suburb in Mumbai. Pick
up station
9 RC 14: Destination code, different to
each customer
RC: Raheja Chambers name of a
building or office at the destination
14: Floor number
E: Code for the dabbawala at the destination railway station
Jain: Name/Surname of the customer
8. The Quality
Certified with the 90001 as a Six
Sigma with an error of 1 in 16 million
transactions.
Trust
Social
Psychological
No use of modern technology
An integrated performance chain
High transparency
Spill proof packaging – dabbas
10. Suggestion
Implement the Drum – Buffer – Rope
technique to starve
bottleneck
Drum – Control point
Rope – Follow up activity
Buffer – Empty space/gap
Similar to Kanban