Robert Driskell Resume 2015

1. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
SUMMARY OF QUALIFICATIONS
Highly focused and goal-oriented Project Management and Technical professional with 10+ years of experience
evaluating, implementing and supporting corporate projects and systems. Strong experience with supporting
complex projects for product implementation and process creation/ improvement. Primary point of contact for
customer / technical engagement. Strong decision making skills with emphasis on prioritization of key milestones
toward meeting established expectations. Works well both unsupervised and in a team environment.
• Project Scope identification
• Requirements acquisition and definition
• Project task prioritization with key focus on expected outcome
• Excellent time management
• Top-down reporting for all aspects of active projects
• Timely, concise communication in all phases of project lifecycle.
• Stake holder communication, accountability and metrics
PROFESSIONAL EXPERIENCE
DIGITAL INSIGHT (NCR) – Westlake Village, California 9/2013 – current
Senior Technical Project Manager, Certificate Management
Enacted the organization, tracking and management of all processes around 1000+ Financial Institution EV certificates
from purchase through QC. The first point of contact for any client facing escalation or certificate related incidents
requiring immediate attention. Highly successful process change-management involving the migration of reporting and
management tools required for product implementation.
• Subject Matter Expert for Customer-owned Symantec EV certificates and all associated processes
• Engaged with the product team in qualifying and on-boarding new client web certificate products; worked with 3rd
party vendors to create a sound portable process for product implementation.
• Subject Matter Expert in critical escalations and change management, reporting outcomes to Senior Management
• Worked with a team of three (3) analysts in developing and utilizing a streamlined process for Certificate
Management. Outcome of the project has lead a 99.98% success rate on certificate uptime for 1000+ Financial
Institutions
• Built Tracking and metrics tools for managing all customer facing secure certificates. System was built to stand
alone outside of proprietary tools previously used.
• 2015 Superior Performance award for successful up-time of 99.98% for 1000+ Client banking web sites through
migration out of Intuit.
DIGITAL INSIGHT (INTUIT) – Westlake Village, California 10/2007 - 9/2013
Technical Project Manager, IS
Analyze current process gaps and create a seamless process flow between Implementation services and Technical support.
Created and managed the task steps and workflow templates for each of our product offerings.
Responsible for the timely delivery of installation milestones with a strong emphasis on SLA requirements.
• Task Management Team (TMT) lead analyst, trained and mentored a team of 3 people for Task Management
• Worked with a cross-organizational team in developing and executing a strategy for effectively managing
customer product installs.
• Proactive communication with stakeholders and 3rd
party vendors when milestones in jeopardy.
• Established and managed expectations on both the customer and technical side of projects.
• Optimized product installation workflow by replacing legacy SOP documentation with physical task templates
built in to each product installation request.
• Created and distributed select documentation for the TMT delivery model; hosted several training sessions to
supported organizations.
• Primary escalation path for project issues affecting internal teams
• 2009 Spotlight award winner for process excellence
DIGITAL INSIGHT – Westlake Village, California 10/2006 – 10/2007

2. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
Project Manager, IS
Responsible for the planning and implementing projects encompassing the installation of customer Internet Banking
products. Initial contact with Client and internal stakeholders to establish project scope and milestones; establish
expectations. Specialized in Cash Edge add on products and eventually served as a Subject Matter Expert (SME) for the
Cash Edge product suite.
• SME for New Account Open & Fund, Funds Transfer products
• Actively participated in the documentation strategy to be used in the upcoming ‘Customer Central” product suite;
working Product services
• Travelled to Customer site to participate in client beta for a new-release third party product; the goal was client
satisfaction
• Actively participated in process analysis and documentation review using TPS methodology
• Worked actively with Support Services to refine the customer experience through the implementation process
• SME for product/ process documentation pertaining to new product implementation and testing.
DIGITAL INSIGHT (CONTRACTING THROUGH KFORCE) – Westlake Village, California 10/2006 – 7/2007
TOTAL BRAND DELIVERY – Woodland Hills, California 2/2004 – 8/2006
Director of Information Technology/Webmaster
In charge of Network Administration and System Development. Responsible for assessing corporate goals and targeting
key technologies to achieve those goals. Project manager and lead administrator in key company events.
• Administered all network systems and helpdesk functions
• Project manager/ Lead administrator for Company physical move. Responsible for the scope, budget and
implementation of our move from Woodland Hills to Camarillo. Working with one contractor re-assembled and
enabled our network to full capability over the move weekend.
• Implementation of SAP BusinessOne for 23 user base; sole contact internally for all project related duties and end
user training.
• Responsible for creation of Company artwork and marketing collateral.
• Management and planning of annual IT budget.
• Management and maintenance of Web-based inventory system and multiple online sites.
EDUCATION AND TRAINING
UNIVERSITY OF PHOENIX – Phoenix, AZ 2007-2009
Information Technology Management
COASTLINE COMMUNITY COLLEGE – Orange, California 1996
Network Administration
Photoshop Principles
Adobe Photoshop
LOS ANGELES TRADE AND TECHNICAL COLLEGE – Los Angeles, California 1982
Five Year Air Conditioning Apprenticeship
CAL STATE LONG BEACH 1973
Undergraduate Study
Web Site Design 2002
Web Languages, covering JavaScript and Perl 2002
Basic Macromedia Flash 5 2000
Advanced Macromedia Flash 5 2000

3. ROBERT A. DRISKELL
1101 Olivia Drive (805) 485-2983
Oxnard, California 93030 digital.alchemy@verizon.net
SOFTWARE EXPERTISE
Office Automation
Pivotal
SAP BusinessOne
Microsoft Windows X (OS)
Microsoft Word
Microsoft Outlook
Microsoft Project
Quickbase
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Exchange
Microsoft Visio
LANDesk
Crystal Reports
Windows Servers
Adobe Acrobat
Numerous proprietary apps (DI)
Web Applications
Notepad (html/ code specific)
Allaire Cold Fusion
Microsoft IIS Server
Microsoft ASP
Microsoft SQL Server
UBB Bulletin Board
WebTrends Enterprise Server
Macromedia Dreamweaver
Graphic
Applications
Adobe Photoshop
Adobe ImageReady
Adobe Acrobat
Adobe Premiere
Adobe Illustrator
Adobe Pagemaker
Macromedia Flash
Macromedia Director
Macromedia Freehand
LightWave 3D
Microsoft Publisher
Windows Media
Apple Quicktime
Additional information:
UPS 5 yrs Driver
FedEx 4 yrs Courier
JJATC Full Apprenticeship (1977 – 1982) Journeyman Status awarded for Air Conditioning (not current)