10. •Presentation skills• Communication is simply the act of transferring information from one place to another, and
understanding emotions behind the information received.
• Types of Communication:
• Vebral communication : Speaking to others
• Non verbal communication: anything except talking
Before you communicate you need to :
• LISTEN
Active listening:
1. Definition : concentrating on what is being said rather than just passively ‘hearing’ the message
of the speaker.
2. How to be active listener: (non verbal communication)
• Tips:
• Show interest to the person who is talking
• Take care of your body language :
• Body language separated to three sections: