CentralScan is like a "toolbox" which main objective is to introduce a set of different tools that help to develop self evaluation, evaluation and external evaluation of current Process and Procedures of LifeLong Learning Centres.

1. CENTRAL SCAN : a toolforPROCESSscanning A stepbystepapproachtoexcellence

2. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ACT Tools for PLAN Tools for DO

3. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ACT Tools for PLAN Tools for DO

4. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ACT Tools for PLAN Tools for DO

6. Alfa + DAETE + UNIQM

7. New procesess

8. Procedures

9. Benchmark

10. Evaluate

11. Processdesign & maintenance :

12. externalevaluation

14. Alfa + DAETE +

15. NUEVOS procesos

16. Matriz para evaluar Procesos y PROCEDIMIENTOS

17. Benchmarking: centralizados/descentralizados

18. Evaluación de 1 a 5

19. Matrix para la Evaluación externa de Procesos :

20. diseño, implantación, mantenimiento y mejora

21. genérico para TODOS los procesos existentes

23. Professional Associations Final Users Business Associations Documental / publications Admon Industria Marketing Information, enrolment economical management Teaching/Learning Evaluation & Certification Value chain for “Open and Distance Learning” products Demand Analysis Production DELIVERY Post Sales Services

24. MatrixesforPROCESSEVALUATION : SelfEVALUATION

25. MatrixesforPROCESSEVALUATION : SelfEVALUATION

26. MatrixesforPROCESSEVALUATION : SelfEVALUATION

27. MatrixesforPROCESSEVALUATION : SelfEVALUATION

28. MatrixesforPROCESSEVALUATION : SelfEVALUATION

29. MatrixesforPROCESSEVALUATION : SelfEVALUATION

30. Process Map (CFP-2006) Information Systems Economical Management HHRR Management Strategical process Partnership Management Project Management Information Management Quality Management Innovation Operative Process LONG Courses Logistics Short courses Certification Márketing Taylor made Conferences and Congreses Evaluation Projects Development Support Processes

32. Alfa + DAETE + UNIQM

33. New procesess

34. Procedures

35. Benchmark

36. Evaluate

37. Processdesign & maintenance :

38. externalevaluation

40. From PROCESS to PROCEDURES BENCHMARK CONTENT design ACADEMIC design ORGANIZATIONAL design Course AUTHORIZATION Course Design CONTENT design sessions structure competences methodology ACADEMIC design teachers selection External experts Agenda ORGANIZATIONAL design hour planning budget rooms to be used contracts & sponsors Authorizations doc checking approval steps

41. From PROCESS to PROCEDURES CONTENT design ACADEMIC design ORGANIZATIONAL design Course AUTHORIZATION Course Design CONTENT design sessions structure competences methodology ACADEMIC design teachers selection External experts Agenda ORGANIZATIONAL design hour planning budget rooms to be used contracts & sponsors Authorizations doc checking approval steps

42. MatrixesforPROCEDURESEVALUATION: BENCHMARKING

43. From PROCESS to PROCEDURES Self evaluation Level 1: Quality depends solely on the individual (no procedures) Level 2: Process awakening (basic procedures) Level 3: Vision through processes, professionalisation and a guarantee of quality (intermediate procedures) Level 4: Systematic Assessment and Improvement of processes (sophisticated procedures) Q+ Level 5: Aiming for external excellence (excellent procedures) Course Design CONTENT design sessions structure competences methodology ACADEMIC design teachers selection External experts Agenda ORGANIZATIONAL design hour planning budget rooms to be used contracts & sponsors Authorizations doc checking approval steps

44. MatrixesforPROCEDURESEVALUATION: EFQM scale

45. MatrixesforPROCEDURESEVALUATION: EVALUATION with EFQM

47. Alfa + DAETE + UNIQM

48. New procesess

49. Procedures

50. Benchmark

51. Evaluate

52. Processdesign & maintenance :

53. externalevaluation

55. MatrixesforPROCESSEVALUATION : ExternalEVALUATION MatrixforPROCESSEXTERNALEvaluation

56. Tools inside the PDCA, tools to initiate JOURNEY Tools for CHECK Tools for LEARN/ACT Tools for PLAN Tools for DO

58. Alfa + DAETE + UNIQM

59. New procesess

60. 1 to 5 evaluation

61. Procedures

62. Benchmark

63. 1 to 5 evaluation

64. Processdesign & maintenance :

65. externalevaluation

66. EFQM 2010Tools for PLAN Tools for DO

67. THANK YOU FOR YOUR ATTENTION

68. www.uniqm.net info@uniqmproject.com