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Learning Strategies for a Transparent World

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Cynthia Clay
Cynthia Clay

This presentation describes the impact of social media on the learning process.

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Learning Strategies for a Transparent World Achieving Results with Virtual and Social Learning May 15, 2012 © 2012 NetSpeed Learning Solutions. All rights reserved. 1
Webinar Objectives • Explore trends that are dramatically changing the nature of training • Increase collaborative learning through the use of virtual and social technology • Overview our integrated learning system for collaborative, social learning: NetSpeed Fast Tracks © 2012 NetSpeed Learning Solutions. All rights reserved. 2
About Cynthia Clay • 25+ years of experience • Author of Great Webinars (published by Pfeiffer in February) • An expert in collaborative, engaging social learning tools • Launched NetSpeed Fast Tracks™, an integrated learning system © 2012 NetSpeed Learning Solutions. All rights reserved. 3
Quick Definitions © 2012 NetSpeed Learning Solutions. All rights reserved. 4
Quick Definitions • Synchronous (Live, instructor-led) • Asynchronous (Self-paced—no instructor) • E-learning (Online asynchronous) • Virtual Learning (Online synchronous) • Social Learning (Technology-enabled, collaborative learning) © 2012 NetSpeed Learning Solutions. All rights reserved. 5
1961 “….computing might one day be a utility like electricity or water, widely available, and shared by many.” John McCarthy, Stanford Professor Paraphrased in the Technology Report Chief Learning Officer (October 2011) © 2012 NetSpeed Learning Solutions. All rights reserved. 6
In the Cloud 2011: 70% 2010: 56% 2009: 36% Technology Report CLO (October 2011) © 2012 NetSpeed Learning Solutions. All rights reserved. 7
Social Media • In 2010, 110 billion minutes were spent on social media sites • 22% of all time spent online Source: Center for Marketing University of Massachusetts, Dartmouth © 2012 NetSpeed Learning Solutions. All rights reserved. 8
Facebook • 600+ million registered users • 50% of active users log in every day • Average user generates 90 pieces of content each month © 2012 NetSpeed Learning Solutions. All rights reserved. 9
One Perspective “Social media is a catalyst for change and we are moving in to a new era of workplace learning.” Jane Hart Centre for Learning and Performance Technologies © 2012 NetSpeed Learning Solutions. All rights reserved. 10
Reality Check “…between one-third and two-thirds of your employees are meeting their needs by working around you.” Jensen & Klein CLO Magazine, April 2011 © 2012 NetSpeed Learning Solutions. All rights reserved. 11
The Smart Worker 1. Learns continuously 2. Wants immediate solutions 3. Share what she knows 4. Relies on a trusted network © 2012 NetSpeed Learning Solutions. All rights reserved. 12
The Smart Worker 5. Learns best with/from others 6. Keeps up to date with profession 7. Constantly improves productivity 8. Thrives on autonomy Source: Jane Hart © 2012 NetSpeed Learning Solutions. All rights reserved. 13
Opening Poll What is driving your organization’s move to social learning? - Improve global scalability - Create learner centric-content - Control availability and access to online information - Provide just-in-time learning - Facilitate the shift to mobile learning © 2012 NetSpeed Learning Solutions. All rights reserved. 14
Opening Chat Why is your organization interested in social learning? © 2012 NetSpeed Learning Solutions. All rights reserved. 15
Key Questions • How does social learning provide strategic value? • How does that strategic activity translate to business results? • How does social learning support innovation and problem solving? • How does social learning provide rapid access to information? To experts? © 2012 NetSpeed Learning Solutions. All rights reserved. 16
Tension Structured and Controlled? Unstructured and Unmonitored? © 2012 NetSpeed Learning Solutions. All rights reserved. 17
Mindset “We have to bounce teachers and learners out of that mindset that sees teaching as one to many and adopt the wisdom of the network.” Donald Clark “7 Compelling Arguments for Peer Learning” © 2012 NetSpeed Learning Solutions. All rights reserved. 18
Learning All Day “Learning practitioners are well-advised to start paying more attention to learning as it really happens—all day, as we interact with one another, as we go about the business of executing our job tasks or schoolwork.” Social Media for Learning E-Learning Guild © 2012 NetSpeed Learning Solutions. All rights reserved. 19
Social Media in Learning Structured Blended Unstructured Learning programs Virtual learning designs Social media tools delivered using that include web made available for social media, conferencing, social use by individuals including media, and collaborative when they choose scheduled online assignments. to access them. assignments and tests. © 2012 NetSpeed Learning Solutions. All rights reserved. 20
Barriers to Adoption What barriers to the adoption of social media in learning have you experienced? © 2012 NetSpeed Learning Solutions. All rights reserved. 21
Barriers “Isn’t it the blind leading the blind?” “They’re supposed to be working, not socializing.” “How do we control what they’re learning?” © 2012 NetSpeed Learning Solutions. All rights reserved. 22
The New Blend © 2011 NetSpeed Learning Solutions. All rights reserved. 23
The New Blend Podcasting E-learning Video Virtual instructor-led Wikis or Knols Podcasting Blogs E-books Micro-blogs Instructor-led classroom Brown-bag lunch seminars Public speakers Book groups Industry conferences Mentoring Consult a colleague © 2011 NetSpeed Learning Solutions. All rights reserved. 24
Jack Phillips and Holly Burkett “An e-learning participant is generally disconnected from the instructor and can conveniently ignore the computer, which reduces application of learning.” © 2012 NetSpeed Learning Solutions. All rights reserved. 25
Commitment to Instructor “In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.” Jack Phillips, PhD © 2012 NetSpeed Learning Solutions. All rights reserved. 26
Peer-to-Peer Commitment In highly engaging, collaborative online learning, there is often a commitment between a group of peers, increasing the likelihood of participants applying what was learned. © 2012 NetSpeed Learning Solutions. All rights reserved. 27
Just-in-time Flexible Peer-to-Peer Blended Collaborative © 2012 NetSpeed Learning Solutions. All rights reserved. 28
Virtual Instructor-Led • Contract with the instructor • Deeper processing • Greater learning transfer • Better performance improvement © 2012 NetSpeed Learning Solutions. All rights reserved. 29
Peer-to-Peer Learning • Commitment to the group • Deeper processing • Enhanced critical thinking • Social and communication skills © 2012 NetSpeed Learning Solutions. All rights reserved. 30
Making the Business Case • Specify desired learning gains and goals • Determine on-the-job evidence that supports learning transfer • Blend instructor-led and social learning methods • Connect the blended solution to one or more business measures • Track and report on-the-job evidence © 2012 NetSpeed Learning Solutions. All rights reserved. 31
Decisions © 2012 NetSpeed Learning Solutions. All rights reserved. 32
Decisions Use public social media tools? Adopt private social media tools? Build a social/collaborative platform with available tools? Connect existing platforms with a collaborative platform (NetSpeed Fast Tracks™)? Implement an integrated learning system (NetSpeed Fast Tracks™) © 2012 NetSpeed Learning Solutions. All rights reserved. 33
Our Story • Began as an independent consulting practice 1992 • Provided organization and leadership development to Pacific NW clients • Developed NetSpeed Leadership (blended learning) 2000 • Expanded nationally • Developed Blazing Service (blended learning) 2006 • Began to experiment with interactive, VILT using web conferencing • Developed NetSpeed Fast Tracks™ (integrated learning system) 2007 • Rebranded the company as NetSpeed Learning Solutions 2008 • Repurposed all programs for VILT • Introduced the Virtual Facilitator Trainer Certification course 2009 • Published Great Webinars • Published Peer Power 2011 • Learning architects who develop custom solutions that drive business results © 2011 NetSpeed Learning Solutions. All rights reserved. 34
NetSpeed Learning Center Post-Class Reinforcement Tools follow face-to-face and VILT. © 2011 NetSpeed Learning Solutions. All rights reserved. 35
Virtual Learning Evolves Social Learning is not Social Networking © 2012 NetSpeed Learning Solutions. All rights reserved. 36
NetSpeed Fast Tracks™ © 2011 NetSpeed Learning Solutions. All rights reserved. 37
Integrated Learning System • Keyword Searchable • Video podcasting • Podcasting with avatars • Knols (web-based units of knowledge) • Blogs • Insights (expert interviews via podcast) • Three authoring levels: content manager, designated authors, peer authors © 2011 NetSpeed Learning Solutions. All rights reserved. 38
Three Authoring Levels • Content manager - approves and publishes content - manages and administers the site - reviews usage reports • Designated authors - pre-approved to upload content • Peer authors - submit content for approval - add comments to content items © 2011 NetSpeed Learning Solutions. All rights reserved. 39
Video Podcasts • Discover • Watch • Listen • Read • Download as mp3 or mp4 © 2011 NetSpeed Learning Solutions. All rights reserved. 40
Podcasts with Avatars • Discover • Watch • Listen • Read • Download as mp3 © 2011 NetSpeed Learning Solutions. All rights reserved. 41
Knols • Authored web pages • Link to a specific author (SME) • Include text, audio and video © 2011 NetSpeed Learning Solutions. All rights reserved. 42
Online Collaboration • Host collaborative online learning • Link to videos, knols and podcasts • Include a Class Blog © 2011 NetSpeed Learning Solutions. All rights reserved. 43
“The central challenge for organizations today is how to leverage learning consistently, quickly and effectively into improved performance.” Robert O. Brinkerhoff Telling Training’s Story © 2011 NetSpeed Learning Solutions. All rights reserved. 44
Client Example • Repurposed a two-day training program. • Participants completed a compliance exam. • Highly interactive in face-to-face classroom. © 2011 NetSpeed Learning Solutions. All rights reserved. 45
Pre-Webinar Assignments © 2011 NetSpeed Learning Solutions. All rights reserved. 46
Series of Webinars © 2011 NetSpeed Learning Solutions. All rights reserved. 47
Peers Present Research © 2011 NetSpeed Learning Solutions. All rights reserved. 48
Client Example Repurposed 11 classroom programs for collaborative virtual delivery (Videos, Knols, Class Blog, and Webinars) © 2011 NetSpeed Learning Solutions. All rights reserved. 49
Asynchronous Learning © 2011 NetSpeed Learning Solutions. All rights reserved. 50
Avatar and Video Podcasts © 2011 NetSpeed Learning Solutions. All rights reserved. 51
Course Knols © 2011 NetSpeed Learning Solutions. All rights reserved. 52
Class Blog © 2011 NetSpeed Learning Solutions. All rights reserved. 53
Tracking and Measurement © 2011 NetSpeed Learning Solutions. All rights reserved. 54
Social Media in Learning Structured Blended Unstructured Virtual learning that includes web conferencing, soci al media, and collaborative online assignments. © 2012 NetSpeed Learning Solutions. All rights reserved. 55
Benefits of Partnering with Us • Create innovative solutions that meet your business objectives • Meet varied needs of multiple generations of learners (technology-enabled social learning) • Offer customized learning solutions • Simplify your move to social learning © 2011 NetSpeed Learning Solutions. All rights reserved. 56
Evaluation • First 2 respondents receive a copy of Great Webinars • Receive 30-day premium subscription to NetSpeed Fast Tracks™ © 2012 NetSpeed Learning Solutions. All rights reserved. 57
Q&A © 2012 NetSpeed Learning Solutions. All rights reserved. 58
Thank You! 59

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Learning Strategies for a Transparent World

  • 1. Learning Strategies for a Transparent World Achieving Results with Virtual and Social Learning May 15, 2012 © 2012 NetSpeed Learning Solutions. All rights reserved. 1
  • 2. Webinar Objectives • Explore trends that are dramatically changing the nature of training • Increase collaborative learning through the use of virtual and social technology • Overview our integrated learning system for collaborative, social learning: NetSpeed Fast Tracks © 2012 NetSpeed Learning Solutions. All rights reserved. 2
  • 3. About Cynthia Clay • 25+ years of experience • Author of Great Webinars (published by Pfeiffer in February) • An expert in collaborative, engaging social learning tools • Launched NetSpeed Fast Tracks™, an integrated learning system © 2012 NetSpeed Learning Solutions. All rights reserved. 3
  • 4. Quick Definitions © 2012 NetSpeed Learning Solutions. All rights reserved. 4
  • 5. Quick Definitions • Synchronous (Live, instructor-led) • Asynchronous (Self-paced—no instructor) • E-learning (Online asynchronous) • Virtual Learning (Online synchronous) • Social Learning (Technology-enabled, collaborative learning) © 2012 NetSpeed Learning Solutions. All rights reserved. 5
  • 6. 1961 “….computing might one day be a utility like electricity or water, widely available, and shared by many.” John McCarthy, Stanford Professor Paraphrased in the Technology Report Chief Learning Officer (October 2011) © 2012 NetSpeed Learning Solutions. All rights reserved. 6
  • 7. In the Cloud 2011: 70% 2010: 56% 2009: 36% Technology Report CLO (October 2011) © 2012 NetSpeed Learning Solutions. All rights reserved. 7
  • 8. Social Media • In 2010, 110 billion minutes were spent on social media sites • 22% of all time spent online Source: Center for Marketing University of Massachusetts, Dartmouth © 2012 NetSpeed Learning Solutions. All rights reserved. 8
  • 9. Facebook • 600+ million registered users • 50% of active users log in every day • Average user generates 90 pieces of content each month © 2012 NetSpeed Learning Solutions. All rights reserved. 9
  • 10. One Perspective “Social media is a catalyst for change and we are moving in to a new era of workplace learning.” Jane Hart Centre for Learning and Performance Technologies © 2012 NetSpeed Learning Solutions. All rights reserved. 10
  • 11. Reality Check “…between one-third and two-thirds of your employees are meeting their needs by working around you.” Jensen & Klein CLO Magazine, April 2011 © 2012 NetSpeed Learning Solutions. All rights reserved. 11
  • 12. The Smart Worker 1. Learns continuously 2. Wants immediate solutions 3. Share what she knows 4. Relies on a trusted network © 2012 NetSpeed Learning Solutions. All rights reserved. 12
  • 13. The Smart Worker 5. Learns best with/from others 6. Keeps up to date with profession 7. Constantly improves productivity 8. Thrives on autonomy Source: Jane Hart © 2012 NetSpeed Learning Solutions. All rights reserved. 13
  • 14. Opening Poll What is driving your organization’s move to social learning? - Improve global scalability - Create learner centric-content - Control availability and access to online information - Provide just-in-time learning - Facilitate the shift to mobile learning © 2012 NetSpeed Learning Solutions. All rights reserved. 14
  • 15. Opening Chat Why is your organization interested in social learning? © 2012 NetSpeed Learning Solutions. All rights reserved. 15
  • 16. Key Questions • How does social learning provide strategic value? • How does that strategic activity translate to business results? • How does social learning support innovation and problem solving? • How does social learning provide rapid access to information? To experts? © 2012 NetSpeed Learning Solutions. All rights reserved. 16
  • 17. Tension Structured and Controlled? Unstructured and Unmonitored? © 2012 NetSpeed Learning Solutions. All rights reserved. 17
  • 18. Mindset “We have to bounce teachers and learners out of that mindset that sees teaching as one to many and adopt the wisdom of the network.” Donald Clark “7 Compelling Arguments for Peer Learning” © 2012 NetSpeed Learning Solutions. All rights reserved. 18
  • 19. Learning All Day “Learning practitioners are well-advised to start paying more attention to learning as it really happens—all day, as we interact with one another, as we go about the business of executing our job tasks or schoolwork.” Social Media for Learning E-Learning Guild © 2012 NetSpeed Learning Solutions. All rights reserved. 19
  • 20. Social Media in Learning Structured Blended Unstructured Learning programs Virtual learning designs Social media tools delivered using that include web made available for social media, conferencing, social use by individuals including media, and collaborative when they choose scheduled online assignments. to access them. assignments and tests. © 2012 NetSpeed Learning Solutions. All rights reserved. 20
  • 21. Barriers to Adoption What barriers to the adoption of social media in learning have you experienced? © 2012 NetSpeed Learning Solutions. All rights reserved. 21
  • 22. Barriers “Isn’t it the blind leading the blind?” “They’re supposed to be working, not socializing.” “How do we control what they’re learning?” © 2012 NetSpeed Learning Solutions. All rights reserved. 22
  • 23. The New Blend © 2011 NetSpeed Learning Solutions. All rights reserved. 23
  • 24. The New Blend Podcasting E-learning Video Virtual instructor-led Wikis or Knols Podcasting Blogs E-books Micro-blogs Instructor-led classroom Brown-bag lunch seminars Public speakers Book groups Industry conferences Mentoring Consult a colleague © 2011 NetSpeed Learning Solutions. All rights reserved. 24
  • 25. Jack Phillips and Holly Burkett “An e-learning participant is generally disconnected from the instructor and can conveniently ignore the computer, which reduces application of learning.” © 2012 NetSpeed Learning Solutions. All rights reserved. 25
  • 26. Commitment to Instructor “In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.” Jack Phillips, PhD © 2012 NetSpeed Learning Solutions. All rights reserved. 26
  • 27. Peer-to-Peer Commitment In highly engaging, collaborative online learning, there is often a commitment between a group of peers, increasing the likelihood of participants applying what was learned. © 2012 NetSpeed Learning Solutions. All rights reserved. 27
  • 28. Just-in-time Flexible Peer-to-Peer Blended Collaborative © 2012 NetSpeed Learning Solutions. All rights reserved. 28
  • 29. Virtual Instructor-Led • Contract with the instructor • Deeper processing • Greater learning transfer • Better performance improvement © 2012 NetSpeed Learning Solutions. All rights reserved. 29
  • 30. Peer-to-Peer Learning • Commitment to the group • Deeper processing • Enhanced critical thinking • Social and communication skills © 2012 NetSpeed Learning Solutions. All rights reserved. 30
  • 31. Making the Business Case • Specify desired learning gains and goals • Determine on-the-job evidence that supports learning transfer • Blend instructor-led and social learning methods • Connect the blended solution to one or more business measures • Track and report on-the-job evidence © 2012 NetSpeed Learning Solutions. All rights reserved. 31
  • 32. Decisions © 2012 NetSpeed Learning Solutions. All rights reserved. 32
  • 33. Decisions Use public social media tools? Adopt private social media tools? Build a social/collaborative platform with available tools? Connect existing platforms with a collaborative platform (NetSpeed Fast Tracks™)? Implement an integrated learning system (NetSpeed Fast Tracks™) © 2012 NetSpeed Learning Solutions. All rights reserved. 33
  • 34. Our Story • Began as an independent consulting practice 1992 • Provided organization and leadership development to Pacific NW clients • Developed NetSpeed Leadership (blended learning) 2000 • Expanded nationally • Developed Blazing Service (blended learning) 2006 • Began to experiment with interactive, VILT using web conferencing • Developed NetSpeed Fast Tracks™ (integrated learning system) 2007 • Rebranded the company as NetSpeed Learning Solutions 2008 • Repurposed all programs for VILT • Introduced the Virtual Facilitator Trainer Certification course 2009 • Published Great Webinars • Published Peer Power 2011 • Learning architects who develop custom solutions that drive business results © 2011 NetSpeed Learning Solutions. All rights reserved. 34
  • 35. NetSpeed Learning Center Post-Class Reinforcement Tools follow face-to-face and VILT. © 2011 NetSpeed Learning Solutions. All rights reserved. 35
  • 36. Virtual Learning Evolves Social Learning is not Social Networking © 2012 NetSpeed Learning Solutions. All rights reserved. 36
  • 37. NetSpeed Fast Tracks™ © 2011 NetSpeed Learning Solutions. All rights reserved. 37
  • 38. Integrated Learning System • Keyword Searchable • Video podcasting • Podcasting with avatars • Knols (web-based units of knowledge) • Blogs • Insights (expert interviews via podcast) • Three authoring levels: content manager, designated authors, peer authors © 2011 NetSpeed Learning Solutions. All rights reserved. 38
  • 39. Three Authoring Levels • Content manager - approves and publishes content - manages and administers the site - reviews usage reports • Designated authors - pre-approved to upload content • Peer authors - submit content for approval - add comments to content items © 2011 NetSpeed Learning Solutions. All rights reserved. 39
  • 40. Video Podcasts • Discover • Watch • Listen • Read • Download as mp3 or mp4 © 2011 NetSpeed Learning Solutions. All rights reserved. 40
  • 41. Podcasts with Avatars • Discover • Watch • Listen • Read • Download as mp3 © 2011 NetSpeed Learning Solutions. All rights reserved. 41
  • 42. Knols • Authored web pages • Link to a specific author (SME) • Include text, audio and video © 2011 NetSpeed Learning Solutions. All rights reserved. 42
  • 43. Online Collaboration • Host collaborative online learning • Link to videos, knols and podcasts • Include a Class Blog © 2011 NetSpeed Learning Solutions. All rights reserved. 43
  • 44. “The central challenge for organizations today is how to leverage learning consistently, quickly and effectively into improved performance.” Robert O. Brinkerhoff Telling Training’s Story © 2011 NetSpeed Learning Solutions. All rights reserved. 44
  • 45. Client Example • Repurposed a two-day training program. • Participants completed a compliance exam. • Highly interactive in face-to-face classroom. © 2011 NetSpeed Learning Solutions. All rights reserved. 45
  • 46. Pre-Webinar Assignments © 2011 NetSpeed Learning Solutions. All rights reserved. 46
  • 47. Series of Webinars © 2011 NetSpeed Learning Solutions. All rights reserved. 47
  • 48. Peers Present Research © 2011 NetSpeed Learning Solutions. All rights reserved. 48
  • 49. Client Example Repurposed 11 classroom programs for collaborative virtual delivery (Videos, Knols, Class Blog, and Webinars) © 2011 NetSpeed Learning Solutions. All rights reserved. 49
  • 50. Asynchronous Learning © 2011 NetSpeed Learning Solutions. All rights reserved. 50
  • 51. Avatar and Video Podcasts © 2011 NetSpeed Learning Solutions. All rights reserved. 51
  • 52. Course Knols © 2011 NetSpeed Learning Solutions. All rights reserved. 52
  • 53. Class Blog © 2011 NetSpeed Learning Solutions. All rights reserved. 53
  • 54. Tracking and Measurement © 2011 NetSpeed Learning Solutions. All rights reserved. 54
  • 55. Social Media in Learning Structured Blended Unstructured Virtual learning that includes web conferencing, soci al media, and collaborative online assignments. © 2012 NetSpeed Learning Solutions. All rights reserved. 55
  • 56. Benefits of Partnering with Us • Create innovative solutions that meet your business objectives • Meet varied needs of multiple generations of learners (technology-enabled social learning) • Offer customized learning solutions • Simplify your move to social learning © 2011 NetSpeed Learning Solutions. All rights reserved. 56
  • 57. Evaluation • First 2 respondents receive a copy of Great Webinars • Receive 30-day premium subscription to NetSpeed Fast Tracks™ © 2012 NetSpeed Learning Solutions. All rights reserved. 57
  • 58. Q&A © 2012 NetSpeed Learning Solutions. All rights reserved. 58