Simple and effective tips to make e-Learning successful – lessons learned from various industries

"Simple and effective tips to make
e-Learning successful – lessons learned from
various industries”
Dr. Daniel Stoller-Schai, daniel.stoller-schai@lernetz.ch
Al Jouf University, Sakaka Al Jouf, April 2-3, 2014

NCeL 12th Seminar e-Learning Practices: Factors for Successful
Performance

My Academic Background
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© Dr. Daniel Stoller-Schai | LerNetz AG
2

My Professional Background
eLearning Pioneer in Europe/USA
Director Education Design Switzerland
Hearing aid
manufacturer, Nr. 1
Worldwide
Global Education
Design Manager
Largest Bank in Switzerland
Director eLearning Design Switzerland,
EMEA, Asia Pacific
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My current position
Head of the business unit «LerNetz for
Enterprises Solutions», Member of the
board
Lecturer in MAS courses for eLearning,
Knowledge Management and Social
Media
Leonardo European Corporate Learning Award
http://www.leonardo-award.eu
Swiss eLearning Conference, www.selc.ch
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LerNetz AG: Headquarter in Bern
We are specialized on the didactical
conception and implementation of learning
media and the design of blended learning
scenarios.
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What we see from our office
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LerNetz AG: Ofﬁce in Zürich
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We cover all eLearning aspects
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LerNetz
for

Enterprises

Lernetz
for

Communica4ons

LerNetz
for

Schools

We practice virtual/mobile work
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Confluence Wiki
Yammer Plattform
Cloud/Mobile Computing
WebConferencing

We practice virtual/mobile work
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Agenda
! What is successful eLearning?
! The Framework: LerNetz Learning House
o  Learning Visions / -Strategy
o  Learning formats
o  Competencies
o  Technology Systems / Platforms / Authoring tools
! Summary
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What is successful eLearning?
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Learner
1.  Enhance the learners motivation to learn
2.  Focus learners on behavior-enhancing tasks
3.  Create meaningful and memorable experiences
Source: Dr. Michael Allen

Personal Learning Environment
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Learner
Source: https://ple.tugraz.at/index.php/wall/index

Personal Learning Environment
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Source: https://ple.tugraz.at/index.php/wall/index

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Manager/Dean
Learning
Designer /Producer
•  Possibility to design interesting – state-of-the-art –
learning processes
•  Powerful authoring tools and learning platforms
•  Not only production of “boring” web based trainings
•  Budget under control
•  Top level learning goals achieved
•  Learning Vision realized (if there is any)

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•  No server, network and software issues
•  Few support cases
•  Easy updates and maintenance
Trainer / Moderator
IT Department
•  Few dropouts in my courses
•  Excellent results at the end of a training program,
•  Transfer of knowledge into practice,
•  Active participation in learning communities

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What is
successful
eLearning?
It depends
on the
perspective!
Trainer / Moderator
Manager/Dean
Learning
Designer /Producer
Learner
IT Department

The Framework:
LerNetz Learning House

LerNetz Learning-House®
Learning Vision / -Strategy
Self directed Learning
Collaborative Learning
Social Learning
Technology Systems / Platforms / Authoring Tools
Testing / Assessments
Competencies
Trainer / Moderator
IT Department
Manager/Dean
Learning
Designer /Producer
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The Framework:

Social Learning
Competencies
Manager/Dean

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Examples: Learning Vision

Background – Dr. Michael Allen
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http://www.alleni.com

Background
Rick Levine Doc Searls
David WeinbergerChristopher Locke
Weinberger, D./Levine, R./Locke, C./Searls, D.:
The Cluetrain Manifesto, Cambridge (MA) 2000.
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Current topics
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Compliance
Training

Mobile
Learning

Workplace
Learning

Blended
Learning

Informal
Learning

Print
and
eBooks

MOOCs

LMS
vs.
Learning
Environment

User
generated
learning
content

From vision to (measurable) goals
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VISION
GOALS
DASHBOARD

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The Framework: LerNetz
Learning House
Learning formats | Self directed Learning
Social Learning
Competencies
Learning
Designer /Producer

Self directed learning
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Rapid learning
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User generated learning content
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Example: “Comicator”
http://handystar.ch
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Example: “enhanced eBook”
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Example: “Educational Movies”
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Example: “Videoserver”
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Example: “Learning App”
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Example: “Learning Games”
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The Framework:
Learning formats | Collaborative Learning
Social Learning
Competencies
Learning
Designer /Producer

WebConferencing
Virtual Classroom and
E-Meetings
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WebConferencing
Phonak: Hybrid Customer-Training
Switzerland – Hungary
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Virtual Lectures
Die
Wissenschaft
The audience
The experts
Phonak E-Lectures
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Virtual Conference
„Phonak Virtual Conference“
with 400 participants from 40
countries in 4 languages
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Hybrid conference
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“Head Learning
Networks Cisco”
speaks with
participants of the
4th Swiss
eLearning
Conference 2013.
www.selc.ch

3D Training-World
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© UBS / Vcomm 2009

3D Training-World
© UBS / Vcomm 2009
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3D Training-World
Emotion-Panel
© UBS / Vcomm 2009
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The Framework: LerNetz
Learning House
Learning formats | Social Learning
Social Learning
Competencies
Learning
Designer /Producer

Example: Social Learning IBM
Source: Dr. Peter Schütt, IBM 2007
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Example: Social Learning UBS
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Types of communities
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7 Learning communities for formal learning programs

Example: Securitas AB, Sweden
CEO of Securitas is the key
blogger of the company.
Source: Sune Nanberg et al.,
Securitas AB
Screenshot Knowtech 2011
http://www.securitas.com/en/
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An 8-step program to build up
Learning Communities
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Initiation Start
Mainte-
nance
1.  Information
2.  Startevent
3.  Preparation
4.  Setup / Design
5.  Training
6.  Pre-Launch
7.  Launch
8.  Mainte-
nance and
Reporting

Initiation | Setup / Design
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Featured
Participant

ETP
Banner
(optional)

Welcome
Message

Includes
purpose

Actions

Important
Links

Feature
Section
(e.g.
Assignments)

Ž
A
Day
In
the
Life
Blog

Discuss a topic/
Share an idea/
Ask a Question
Share a
Success
Connect with
Experts


Announcements

Œ
Recent
Content

Upcoming
Events
’ “
”
•
‘
(Source: Jive / UBS 2011)

Start | Launch
Pop 1 2 3 4 5
1: Switzerland (Red) 48 15% 1% 1% 2% 2%
2: Asia Pacific (Pink) 23 1% 23% 0% 1% 0%
3: Americas (Black) 35 1% 0% 12% 2% 1%
4: UK (Dark Blue) 22 2% 1% 2% 17% 8%
5: Europe EMEA (Grey) 6 2% 0% 0% 10% 37%
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The Framework:
Learning formats | Testing / Assessments
Social Learning
Competencies
Learning
Designer /Producer

Single Choice / Multiple Choice
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“Stop the movie…”
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Read article / answer questions
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Learning paths: Duolingo
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The Framework:
Competencies
Social Learning
Competencies
Trainer / Moderator

Blended Learning Design
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Business Need 1.Before
Preparation
2. During
Training
Event
3. After
Evaluation
Regulatory
Knowledge
Leadership
Skills
Sale &
Advisory Skills
and
Knowledge
Social/Collaborative Learning
Self-Paced Face-to-Face Social/Collaborative (Learning
Communities and others)
Informal Learning (learning environments to foster informal learning, pull approach)
Informal
All topics
4. Transfer

Change your face-to-face trainings
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Face-‐to-‐face

Training

Online
Training

Online
Training

Follow
up

One
to
many

Change your face-to-face trainings
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Face-‐to-‐face

Training

Online
Training

Online
Training

Follow
up

Many
to
many

Hands on training for Phonak...
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... and Didactial Templates

1. Educational Movies
about Soldering
techniques
2. Assessment
3. Virtual Classroom
4. Hands-on Training
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The Framework:
Technology Systems / Platforms / Authoring
Tools
Social Learning
Competencies
IT Department

Classical approach
69
LMS
WBT TEST
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Expanded approach
70
Video Virtual
Classroom
Personalized
Portal
Personalized
Portal
Personalized
Portal
Personalized
Portal
eBooks User gen.
content
LMS
WBT TEST
Community
WBT
WBT
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Mobilize Learning
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HTML5
Responsive Design
WLAN Connections and Flat Rates

Summary
The two main factors are clear goals (What do we
want to achieve with eLearning?) and communication
across hierarchical levels and between different
departments (Who is doing what? How can we
achieve the goals together?)

Successful eLearning
Manager / Dean
! What is the Learning vision?
! What are the goals for eLearning?
! How do you measure it?
! Create a clear strategy and concrete
tasks for your eLearning team
! Explore the new learning formats
yourself
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Trainer / Moderator
IT Departement
Manager/Dean
Learning
Designer /Producer

Learning Designer / Producer
yourself... and get familiar with the
authoring tools
! Design blended learning scenarios,
help to change face-to-face training
! Create learning events, not just
courses
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Trainer / Moderator
IT Department
Manager/Dean
Learning
Designer /Producer

Trainer / Moderator
yourself... And get familiar with
moderation techniques
! Activate your participants on a
community platform with tasks.
! Share best practices and successes.
It is about storytelling!
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Trainer / Moderator
IT Department
Manager/Dean
Learning
Designer /Producer

IT Department
yourself... and get familiar with the
backend systems
! Be a partner of the eLearning Team
! Help to make eLearning processes
available on mobile devices
! Deliver great service and support
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Trainer / Moderator
IT Department
Manager/Dean
Learning
Designer /Producer

Thank you
! Dr. Daniel Stoller-Schai | Head of «LerNetz for Enterprises Solutions»,
Member of the board
! LerNetz AG – Network for interactive learning media, Switzerland
! Contact: daniel.stoller-schai@lernetz.ch / www.lernetz.ch
! Dr. Daniel Stoller-Schai is an Education Design Expert with special expertise in
Organizational Learning, eLearning, Knowledge Management, Social Media and
Learning Architectures. He holds a master in Pedagogy and Computer Science from
the University of Zürich as well as a PhD in Information Systems from the University
of St. Gallen. Dr. Daniel Stoller-Schai worked as Director and Manager of Education
Design for various companies in different industries. In addition, he is also the co-
organizer of the Swiss eLearning Conference SeLC. In his current position he works
for LerNetz AG in Bern as Head of «LerNetz for Enterprises Solutions» and Member of
the board (http://ch.linkedin.com/in/danielstollerschai/en).
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Simple and effective tips to make e-Learning successful – lessons learned from various industries

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Simple and effective tips to make e-Learning successful – lessons learned from various industries