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War	
  &	
  Business	
  Strategy	
  
                           Understanding	
  Founda4ons	
  and	
  Drawing	
  Parallels	
  




HTTP://EMAGINE-GROUP.COM                    BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
By	
  a	
  show	
  of	
  hands,	
  how	
  many	
  of	
  you	
  
    believe	
  that	
  military	
  and	
  business	
  
    strategy	
  are	
  the	
  same?	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Understanding	
  the	
  Similari0es	
  




HTTP://EMAGINE-GROUP.COM                   BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  the	
  world	
  of	
  business,	
  we	
  regularly	
  
    hear	
  phrases	
  like	
  “we	
  have	
  won	
  the	
  
    baDle	
  for	
  industry	
  leadership,”	
  “we	
  have	
  
    successfully	
  defended	
  our	
  market	
  
    posi4on,”	
  or	
  “we	
  have	
  made	
  a	
  killing	
  in	
  
    the	
  stock	
  market”	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
These	
  phrases	
  use	
  military	
  terminology	
  
    to	
  express	
  business	
  successes,	
  but	
  is	
  
    that	
  where	
  the	
  rela4onship	
  ends?	
  




HTTP://EMAGINE-GROUP.COM         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Both	
  the	
  military	
  and	
  business	
  are	
  
    concerned	
  with	
  compe44on	
  and	
  how	
  to	
  
    succeed	
  in	
  the	
  face	
  of	
  determined	
  
    adversaries.	
  



HTTP://EMAGINE-GROUP.COM       BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  one	
  case,	
  there	
  is	
  physical	
  survival;	
  in	
  
    the	
  other,	
  there	
  is	
  commercial	
  survival.	
  




HTTP://EMAGINE-GROUP.COM               BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Both	
  use	
  a	
  mental	
  ac4vity	
  which	
  seeks	
  
    to	
  iden4fy	
  a	
  way	
  of	
  winning,	
  and	
  each	
  
    defines	
  this	
  process	
  as	
  “strategy.”	
  




HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  each	
  case,	
  resources	
  –	
  physical,	
  
    human	
  and	
  moral	
  –	
  are	
  applied	
  at	
  
    cri4cal	
  points	
  in	
  an	
  aDempt	
  to	
  achieve	
  
    the	
  aim.	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Between	
  500	
  –	
  600	
  BC,	
  Sun	
  Tzu,	
  a	
  great	
  
    Chinese	
  General,	
  began	
  wri4ng	
  his	
  
    volume	
  on	
  military	
  strategy	
  called	
  the	
  
    Art	
  of	
  War.	
  



HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Sun	
  Tzu	
  proposed	
  that	
  the	
  most	
  
    successful	
  general	
  was	
  one	
  that	
  could	
  
    win	
  before	
  the	
  figh4ng	
  has	
  to	
  start	
  
    (deterrence);	
  that	
  superior	
  manpower,	
  
    posi4on,	
  technology	
  and	
  so	
  on	
  would	
  
    prevail	
  (competitive advantage);	
  and	
  to	
  
    avoid	
  what	
  is	
  strong	
  (indirect approach).	
  


HTTP://EMAGINE-GROUP.COM         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Heads	
  of	
  State	
  also	
  used	
  military	
  
    strategy	
  to	
  ensure	
  that	
  their	
  na4ons	
  
    survived	
  or	
  to	
  minimize	
  the	
  affects	
  of	
  
    aggressive	
  moves	
  by	
  compe4tors.	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
This	
  strategy	
  is	
  conducted	
  on	
  a	
  world	
  
    stage	
  and	
  can	
  result	
  in	
  the	
  loss	
  of	
  lives,	
  
    will	
  involve	
  vast	
  sums	
  of	
  money,	
  and	
  will	
  
    influence	
  the	
  progress	
  of	
  human	
  history.	
  



HTTP://EMAGINE-GROUP.COM               BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
This	
  type	
  of	
  strategy	
  is	
  known	
  as	
  a	
  
                             Grand	
  Strategy.	
  




HTTP://EMAGINE-GROUP.COM                     BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
An	
  example	
  of	
  grand	
  strategy	
  is	
  the	
  
    conquest	
  of	
  India,	
  but	
  the	
  way	
  this	
  is	
  
    achieved	
  also	
  requires	
  a	
  means,	
  method	
  
    and	
  a	
  plan.	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
This	
  is	
  where	
  strategy	
  changes	
  to	
  tac4cs.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
BaDalion	
  commanders	
  will	
  develop	
  a	
  
    “strategy”	
  to	
  conquer	
  the	
  enemy,	
  but	
  
    the	
  Corps	
  Commanders	
  will	
  look	
  at	
  
    these	
  at	
  “tac4cs.”	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategy	
  is	
  the	
  theory	
  of	
  the	
  use	
  of	
  
    combats	
  for	
  the	
  object	
  of	
  war.	
  
    	
  
    Tac*cs	
  is	
  the	
  theory	
  of	
  the	
  use	
  of	
  
    military	
  forces	
  in	
  combat.	
  



HTTP://EMAGINE-GROUP.COM                BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Differences	
  Between	
  Military	
  and	
  
                                            Business	
  Strategy	
  




HTTP://EMAGINE-GROUP.COM                     BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Many	
  people	
  who	
  study	
  strategy	
  have	
  
    tried	
  to	
  disprove	
  the	
  link	
  between	
  
    military	
  and	
  business	
  strategy…	
  




HTTP://EMAGINE-GROUP.COM         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
This	
  is	
  not	
  possible	
  to	
  do	
  for	
  a	
  number	
  
    of	
  reasons…	
  




HTTP://EMAGINE-GROUP.COM                BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
First,	
  there	
  was	
  no	
  such	
  thing	
  as	
  
    business	
  strategy	
  prior	
  to	
  the	
  1960s.	
  
    Before	
  that,	
  all	
  strategy	
  was	
  considered	
  
    military	
  strategy.	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  the	
  military,	
  ge;ng	
  results	
  is	
  as	
  easy	
  
    as	
  giving	
  orders.	
  It’s	
  not	
  that	
  simple	
  in	
  
    civilian	
  life.	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
We	
  believe	
  that	
  ge_ng	
  results	
  is	
  as	
  easy	
  
    (or	
  as	
  difficult)	
  as	
  giving	
  the	
  right	
  orders,	
  
    whether	
  in	
  the	
  military	
  or	
  in	
  business.	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Making	
  the	
  right	
  decision	
  and	
  building	
  a	
  
    team	
  to	
  execute	
  the	
  decision	
  is	
  a	
  
    challenge	
  for	
  a	
  leader.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  both	
  spheres,	
  the	
  leader	
  must	
  act	
  
    through	
  people.	
  




HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
As	
  a	
  business	
  person,	
  I	
  have	
  to	
  make	
  a	
  
    profit.	
  In	
  the	
  military,	
  you	
  don’t	
  have	
  to	
  
    face	
  that	
  pressure.	
  




HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
While	
  we	
  agree,	
  the	
  military	
  does	
  not	
  
    face	
  the	
  same	
  kind	
  of	
  boDom	
  line	
  
    pressures	
  that	
  business	
  face.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  pressure	
  that	
  all	
  of	
  our	
  
    organiza4ons	
  face	
  is	
  pressure	
  to	
  
    perform,	
  to	
  succeed	
  and	
  to	
  win.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  today’s	
  world,	
  with	
  poli4cal	
  demands	
  
    for	
  accountability	
  and	
  efficiency,	
  the	
  
    military	
  has	
  been	
  forced	
  to	
  reduce	
  its	
  
    costs	
  and	
  improve	
  its	
  produc4vity	
  as	
  
    surely	
  as	
  any	
  private	
  enterprise.	
  



HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  business,	
  I	
  have	
  to	
  struggle,	
  get	
  and	
  
    keep	
  customers,	
  but	
  the	
  military	
  is	
  a	
  
    public	
  ins0tu0on	
  –	
  you	
  don’t	
  have	
  to	
  go	
  
    out	
  and	
  find	
  customers.	
  



HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  a	
  sense,	
  Pakistan’s	
  ci4zens	
  are	
  the	
  
    military’s	
  customers	
  and	
  they	
  are	
  in	
  no	
  
    danger	
  of	
  losing	
  them.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  danger	
  is	
  in	
  failing	
  them	
  on	
  the	
  
    baDlefield.	
  In	
  that	
  sense,	
  compe44on	
  is	
  
    at	
  the	
  core	
  of	
  the	
  military’s	
  existence.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategy	
  




HTTP://EMAGINE-GROUP.COM   BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
We	
  were	
  taught	
  in	
  business	
  school	
  that	
  
    –	
  good	
  strategy	
  does	
  not	
  recognize	
  the	
  
    concept	
  of	
  victory.	
  




HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategy	
  is	
  the	
  way	
  to	
  gain	
  advantage	
  in	
  
    the	
  current	
  circumstances	
  and	
  as	
  far	
  
    ahead	
  as	
  it	
  is	
  possible	
  to	
  look,	
  but	
  retain	
  
    the	
  understanding	
  that	
  adjustment	
  may	
  
    have	
  to	
  be	
  made.	
  



HTTP://EMAGINE-GROUP.COM                BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
As	
  I	
  men4oned	
  previously,	
  business	
  
    strategy	
  did	
  not	
  emerge	
  un4l	
  the	
  1960s,	
  
    so	
  the	
  concept	
  of	
  strategy	
  was	
  started	
  
    by	
  the	
  military	
  and	
  later	
  adopted	
  by	
  the	
  
    business	
  world.	
  



HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Understanding	
  the	
  Origins	
  of	
  Strategy	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  word	
  strategy	
  comes	
  from	
  two	
  
    Greek	
  words	
  –	
  stratos	
  (army)	
  and	
  agein	
  
    (to	
  lead)	
  –	
  which	
  means	
  “art	
  of	
  the	
  
    general.”	
  



HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  reason	
  for	
  telling	
  you	
  this	
  is	
  not	
  just	
  
    to	
  show	
  you	
  where	
  the	
  word	
  comes	
  
    from,	
  but	
  that	
  it	
  has	
  been	
  around	
  since	
  
    500	
  BC.	
  



HTTP://EMAGINE-GROUP.COM                BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  508	
  BC,	
  in	
  the	
  great	
  city	
  of	
  Athens,	
  
    ten	
  tribal	
  divisions	
  were	
  formed,	
  each	
  
    headed	
  by	
  an	
  elected	
  strategos.	
  




HTTP://EMAGINE-GROUP.COM                BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  crea4on	
  of	
  a	
  strategos	
  showed	
  the	
  
    increase	
  in	
  the	
  military	
  decision-­‐making	
  
    process	
  and	
  the	
  complexity	
  that	
  came	
  
    with	
  it.	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Warfare	
  had	
  evolved	
  to	
  the	
  point	
  where	
  
    winning	
  sides	
  no	
  longer	
  relied	
  on	
  the	
  
    deeds	
  of	
  heroic	
  individuals	
  but	
  on	
  the	
  
    co-­‐ordina4on	
  of	
  many	
  different	
  units	
  of	
  
    men	
  figh4ng	
  in	
  close	
  forma4on.	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategoi	
  were	
  not	
  only	
  selected	
  for	
  
    their	
  wisdom,	
  but	
  were	
  also	
  required	
  to	
  
    have	
  first-­‐hand	
  experience	
  in	
  baDle.	
  




HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
They	
  also	
  required	
  vision,	
  ar4cula4on	
  
    and	
  communicate	
  it	
  to	
  the	
  people.	
  




HTTP://EMAGINE-GROUP.COM         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  338	
  BC,	
  Philip	
  of	
  Macedon	
  and	
  his	
  son	
  
    Alexander	
  the	
  Great	
  gained	
  victory	
  in	
  
    the	
  baDle	
  of	
  Chaeronea…	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Many	
  of	
  us	
  use	
  this	
  baDle	
  to	
  draw	
  
    parallels	
  with	
  current	
  management	
  
    concepts…	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  Parallels	
  
Ø    Philip	
  and	
  Alexander	
  had	
  very	
  clear	
  goals	
  in	
  the	
  baDle	
  
Ø    They	
  used	
  an	
  indirect	
  approach	
  
Ø    They	
  used	
  decep4on	
  
Ø    They	
  had	
  a	
  well-­‐developed	
  con4ngency	
  plan	
  
Ø    They	
  exploited	
  their	
  top-­‐down	
  command	
  structure	
  against	
  a	
  
      Greek	
  military	
  that	
  relied	
  on	
  the	
  more	
  difficult	
  democra4c	
  
      system	
  
Ø    They	
  analyzed	
  their	
  strengths	
  and	
  weaknesses,	
  and	
  used	
  their	
  
      strengths	
  to	
  offset	
  their	
  weaknesses	
  
Ø    They	
  aDacked	
  their	
  opponent’s	
  weaknesses	
  
Ø    They	
  concentrated	
  their	
  forces	
  at	
  the	
  cri4cal	
  points	
  



HTTP://EMAGINE-GROUP.COM                         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
This	
  evidence	
  shows	
  that	
  strategic	
  
    thinking	
  by	
  the	
  Macedonians	
  to	
  achieve	
  
    superiority	
  over	
  the	
  larger	
  Greek	
  forces.	
  




HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Sun	
  Tzu’s	
  Art	
  of	
  War	
  was	
  the	
  first	
  
    wriDen	
  document	
  on	
  the	
  principles	
  of	
  
    strategy,	
  and	
  his	
  declara4ons	
  have	
  been	
  
    quoted	
  in	
  recent	
  years	
  in	
  the	
  business	
  
    context…	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  Art	
  of	
  War	
  Taught	
  
Ø    Stressed	
  the	
  value	
  of	
  planning	
  
Ø    Recognized	
  the	
  value	
  of	
  4ming	
  
Ø    Explained	
  that	
  war	
  was	
  a	
  contest	
  of	
  wills	
  of	
  opposing	
  generals	
  
Ø    An4cipated	
  the	
  strategy	
  of	
  the	
  indirect	
  approach	
  
Ø    Stressed	
  the	
  importance	
  of	
  mobility	
  
Ø    Iden4fied	
  leadership	
  and	
  morale	
  as	
  important	
  aDributes	
  of	
  
      successful	
  forces	
  
Ø    Along	
  with	
  a	
  number	
  of	
  other	
  observa4ons	
  s4ll	
  relevant	
  today	
  
      to	
  business	
  people	
  




HTTP://EMAGINE-GROUP.COM                             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
In	
  Rome,	
  the	
  Romans	
  were	
  ruthless	
  and	
  
    warlike,	
  habits	
  that	
  had	
  become	
  part	
  of	
  
    their	
  culture	
  over	
  decades	
  of	
  war.	
  




HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  Senate	
  was	
  responsible	
  for	
  strategic	
  
    decision	
  making	
  at	
  the	
  direc4on	
  of	
  the	
  
    state,	
  but	
  Senators	
  were	
  not	
  only	
  
    poli4cians…	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
No	
  Roman	
  could	
  stand	
  for	
  poli4cal	
  office	
  
    un4l	
  he	
  had	
  served	
  on	
  ten	
  annual	
  
    military	
  campaigns.	
  




HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Like	
  the	
  strategoi	
  of	
  Greece,	
  the	
  Roman	
  
    strategies	
  knew	
  from	
  first	
  hand	
  
    experience	
  about	
  military	
  opera4ons.	
  




HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
The	
  Romans	
  did	
  not	
  face	
  a	
  single	
  enemy	
  
    whose	
  ul4mate	
  defeat	
  would	
  ensure	
  
    permanent	
  security.	
  Their	
  only	
  goal	
  was	
  
    the	
  maintenance	
  of	
  a	
  minimally	
  
    adequate	
  level	
  of	
  security	
  at	
  the	
  lowest	
  
    feasible	
  cost	
  to	
  society.	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
These	
  condi4ons	
  are	
  similar	
  to	
  the	
  
    problems	
  that	
  modern	
  corpora4ons	
  face	
  
    –	
  no	
  single	
  baDle	
  wins	
  security,	
  but	
  they	
  
    face	
  an	
  endless	
  aDack	
  of	
  compe4tors	
  in	
  
    which	
  only	
  the	
  most	
  efficient	
  will	
  survive	
  



HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Origins	
  of	
  Strategy	
  in	
  Business	
  




HTTP://EMAGINE-GROUP.COM                      BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategy	
  can	
  be	
  seen	
  as	
  “the	
  way	
  to	
  
    win.”	
  So	
  winners	
  must	
  have	
  a	
  strategy	
  
    whether	
  they	
  acknowledge	
  it	
  or	
  not.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Henry	
  Mintzberg	
  developed	
  the	
  
    founda4onal	
  principle	
  of	
  the	
  different	
  
    components	
  of	
  strategy:	
  




HTTP://EMAGINE-GROUP.COM         BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Plan	
  –	
  recognized	
  that	
  a	
  common	
  view	
  is	
  
    that	
  strategy	
  is	
  a	
  consciously	
  intended	
  
    course	
  of	
  ac4on	
  which	
  is	
  made	
  in	
  
    advance	
  of	
  the	
  ac4on	
  and	
  is	
  purposeful.	
  



HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Ploy	
  –	
  suggests	
  that	
  strategy	
  can	
  be	
  a	
  
    manoeuver	
  intended	
  to	
  outwit	
  or	
  
    confuse	
  the	
  opposi4on.	
  




HTTP://EMAGINE-GROUP.COM              BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
PaDern	
  –	
  iden4fies	
  a	
  consistency	
  in	
  
    strategic	
  behavior,	
  whether	
  or	
  not	
  
    intended,	
  that	
  over	
  4me	
  becomes	
  
    recognizable	
  or	
  even	
  predictable.	
  



HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Posi4on	
  –	
  means	
  that	
  strategy	
  locates	
  
    an	
  organiza4on	
  in	
  an	
  environment	
  and	
  is	
  
    a	
  media4ng	
  or	
  matching	
  force	
  between	
  
    an	
  organiza4on	
  and	
  the	
  outside	
  world.	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Perspec4ve	
  –	
  proposes	
  that	
  strategy	
  is	
  
    the	
  way	
  an	
  organiza4on	
  perceives	
  the	
  
    world,	
  an	
  abstract	
  concept	
  that	
  shapes	
  
    the	
  behavior	
  of	
  the	
  par4es	
  involved.	
  



HTTP://EMAGINE-GROUP.COM          BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Michael	
  Porter	
  broke	
  strategy	
  into	
  further	
  
    components	
  to	
  be	
  used	
  as	
  compe44on:	
  
    	
  
    New	
  Entrants,	
  Subs4tute	
  Products,	
  Power	
  of	
  
    Suppliers,	
  Power	
  of	
  Buyers,	
  and	
  Industry	
  
    Compe44on.	
  



HTTP://EMAGINE-GROUP.COM           BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Campbell	
  and	
  Young	
  defined	
  the	
  Ashridge	
  
    Model	
  for	
  how	
  strategy	
  could	
  be	
  used	
  for	
  
    se_ng	
  the	
  mission/vision	
  of	
  an	
  organiza4on:	
  
    	
  
    Purpose,	
  Values,	
  Behavior	
  Standards	
  and	
  
    Strategy	
  



HTTP://EMAGINE-GROUP.COM             BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
We	
  also	
  know	
  that	
  strategy	
  must	
  be	
  able	
  
    to	
  drive	
  decision	
  making.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
Strategy	
  is	
  the	
  choice	
  from	
  many	
  
    available	
  op4ons	
  as	
  a	
  way	
  to	
  
    succeeding.	
  




HTTP://EMAGINE-GROUP.COM            BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
So	
  what	
  we	
  learn	
  is	
  that	
  strategy	
  is	
  all	
  of	
  
    its	
  forms,	
  originated	
  from	
  the	
  military	
  
    and	
  was	
  tailored	
  to	
  business	
  to	
  achieve	
  
    compe44ve	
  advantage,	
  a	
  mission	
  or	
  
    vision,	
  target	
  objec4ves	
  and	
  drive	
  the	
  
    decision	
  making	
  process.	
  


HTTP://EMAGINE-GROUP.COM                  BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
HTTP://EMAGINE-GROUP.COM   BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED

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War & Business Strategies

  • 1. War  &  Business  Strategy   Understanding  Founda4ons  and  Drawing  Parallels   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 2. By  a  show  of  hands,  how  many  of  you   believe  that  military  and  business   strategy  are  the  same?   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 3. Understanding  the  Similari0es   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 4. In  the  world  of  business,  we  regularly   hear  phrases  like  “we  have  won  the   baDle  for  industry  leadership,”  “we  have   successfully  defended  our  market   posi4on,”  or  “we  have  made  a  killing  in   the  stock  market”   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 5. These  phrases  use  military  terminology   to  express  business  successes,  but  is   that  where  the  rela4onship  ends?   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 6. Both  the  military  and  business  are   concerned  with  compe44on  and  how  to   succeed  in  the  face  of  determined   adversaries.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 7. In  one  case,  there  is  physical  survival;  in   the  other,  there  is  commercial  survival.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 8. Both  use  a  mental  ac4vity  which  seeks   to  iden4fy  a  way  of  winning,  and  each   defines  this  process  as  “strategy.”   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 9. In  each  case,  resources  –  physical,   human  and  moral  –  are  applied  at   cri4cal  points  in  an  aDempt  to  achieve   the  aim.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 10. Between  500  –  600  BC,  Sun  Tzu,  a  great   Chinese  General,  began  wri4ng  his   volume  on  military  strategy  called  the   Art  of  War.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 11. Sun  Tzu  proposed  that  the  most   successful  general  was  one  that  could   win  before  the  figh4ng  has  to  start   (deterrence);  that  superior  manpower,   posi4on,  technology  and  so  on  would   prevail  (competitive advantage);  and  to   avoid  what  is  strong  (indirect approach).   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 12. Heads  of  State  also  used  military   strategy  to  ensure  that  their  na4ons   survived  or  to  minimize  the  affects  of   aggressive  moves  by  compe4tors.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 13. This  strategy  is  conducted  on  a  world   stage  and  can  result  in  the  loss  of  lives,   will  involve  vast  sums  of  money,  and  will   influence  the  progress  of  human  history.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 14. This  type  of  strategy  is  known  as  a   Grand  Strategy.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 15. An  example  of  grand  strategy  is  the   conquest  of  India,  but  the  way  this  is   achieved  also  requires  a  means,  method   and  a  plan.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 16. This  is  where  strategy  changes  to  tac4cs.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 17. BaDalion  commanders  will  develop  a   “strategy”  to  conquer  the  enemy,  but   the  Corps  Commanders  will  look  at   these  at  “tac4cs.”   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 18. Strategy  is  the  theory  of  the  use  of   combats  for  the  object  of  war.     Tac*cs  is  the  theory  of  the  use  of   military  forces  in  combat.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 19. Differences  Between  Military  and   Business  Strategy   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 20. Many  people  who  study  strategy  have   tried  to  disprove  the  link  between   military  and  business  strategy…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 21. This  is  not  possible  to  do  for  a  number   of  reasons…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 22. First,  there  was  no  such  thing  as   business  strategy  prior  to  the  1960s.   Before  that,  all  strategy  was  considered   military  strategy.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 23. In  the  military,  ge;ng  results  is  as  easy   as  giving  orders.  It’s  not  that  simple  in   civilian  life.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 24. We  believe  that  ge_ng  results  is  as  easy   (or  as  difficult)  as  giving  the  right  orders,   whether  in  the  military  or  in  business.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 25. Making  the  right  decision  and  building  a   team  to  execute  the  decision  is  a   challenge  for  a  leader.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 26. In  both  spheres,  the  leader  must  act   through  people.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 27. As  a  business  person,  I  have  to  make  a   profit.  In  the  military,  you  don’t  have  to   face  that  pressure.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 28. While  we  agree,  the  military  does  not   face  the  same  kind  of  boDom  line   pressures  that  business  face.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 29. The  pressure  that  all  of  our   organiza4ons  face  is  pressure  to   perform,  to  succeed  and  to  win.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 30. In  today’s  world,  with  poli4cal  demands   for  accountability  and  efficiency,  the   military  has  been  forced  to  reduce  its   costs  and  improve  its  produc4vity  as   surely  as  any  private  enterprise.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 31. In  business,  I  have  to  struggle,  get  and   keep  customers,  but  the  military  is  a   public  ins0tu0on  –  you  don’t  have  to  go   out  and  find  customers.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 32. In  a  sense,  Pakistan’s  ci4zens  are  the   military’s  customers  and  they  are  in  no   danger  of  losing  them.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 33. The  danger  is  in  failing  them  on  the   baDlefield.  In  that  sense,  compe44on  is   at  the  core  of  the  military’s  existence.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 34. Strategy   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 35. We  were  taught  in  business  school  that   –  good  strategy  does  not  recognize  the   concept  of  victory.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 36. Strategy  is  the  way  to  gain  advantage  in   the  current  circumstances  and  as  far   ahead  as  it  is  possible  to  look,  but  retain   the  understanding  that  adjustment  may   have  to  be  made.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 37. As  I  men4oned  previously,  business   strategy  did  not  emerge  un4l  the  1960s,   so  the  concept  of  strategy  was  started   by  the  military  and  later  adopted  by  the   business  world.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 38. Understanding  the  Origins  of  Strategy   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 39. The  word  strategy  comes  from  two   Greek  words  –  stratos  (army)  and  agein   (to  lead)  –  which  means  “art  of  the   general.”   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 40. The  reason  for  telling  you  this  is  not  just   to  show  you  where  the  word  comes   from,  but  that  it  has  been  around  since   500  BC.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 41. In  508  BC,  in  the  great  city  of  Athens,   ten  tribal  divisions  were  formed,  each   headed  by  an  elected  strategos.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 42. The  crea4on  of  a  strategos  showed  the   increase  in  the  military  decision-­‐making   process  and  the  complexity  that  came   with  it.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 43. Warfare  had  evolved  to  the  point  where   winning  sides  no  longer  relied  on  the   deeds  of  heroic  individuals  but  on  the   co-­‐ordina4on  of  many  different  units  of   men  figh4ng  in  close  forma4on.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 44. Strategoi  were  not  only  selected  for   their  wisdom,  but  were  also  required  to   have  first-­‐hand  experience  in  baDle.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 45. They  also  required  vision,  ar4cula4on   and  communicate  it  to  the  people.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 46. In  338  BC,  Philip  of  Macedon  and  his  son   Alexander  the  Great  gained  victory  in   the  baDle  of  Chaeronea…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 47. Many  of  us  use  this  baDle  to  draw   parallels  with  current  management   concepts…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 48. The  Parallels   Ø  Philip  and  Alexander  had  very  clear  goals  in  the  baDle   Ø  They  used  an  indirect  approach   Ø  They  used  decep4on   Ø  They  had  a  well-­‐developed  con4ngency  plan   Ø  They  exploited  their  top-­‐down  command  structure  against  a   Greek  military  that  relied  on  the  more  difficult  democra4c   system   Ø  They  analyzed  their  strengths  and  weaknesses,  and  used  their   strengths  to  offset  their  weaknesses   Ø  They  aDacked  their  opponent’s  weaknesses   Ø  They  concentrated  their  forces  at  the  cri4cal  points   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 49. This  evidence  shows  that  strategic   thinking  by  the  Macedonians  to  achieve   superiority  over  the  larger  Greek  forces.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 50. Sun  Tzu’s  Art  of  War  was  the  first   wriDen  document  on  the  principles  of   strategy,  and  his  declara4ons  have  been   quoted  in  recent  years  in  the  business   context…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 51. The  Art  of  War  Taught   Ø  Stressed  the  value  of  planning   Ø  Recognized  the  value  of  4ming   Ø  Explained  that  war  was  a  contest  of  wills  of  opposing  generals   Ø  An4cipated  the  strategy  of  the  indirect  approach   Ø  Stressed  the  importance  of  mobility   Ø  Iden4fied  leadership  and  morale  as  important  aDributes  of   successful  forces   Ø  Along  with  a  number  of  other  observa4ons  s4ll  relevant  today   to  business  people   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 52. In  Rome,  the  Romans  were  ruthless  and   warlike,  habits  that  had  become  part  of   their  culture  over  decades  of  war.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 53. The  Senate  was  responsible  for  strategic   decision  making  at  the  direc4on  of  the   state,  but  Senators  were  not  only   poli4cians…   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 54. No  Roman  could  stand  for  poli4cal  office   un4l  he  had  served  on  ten  annual   military  campaigns.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 55. Like  the  strategoi  of  Greece,  the  Roman   strategies  knew  from  first  hand   experience  about  military  opera4ons.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 56. The  Romans  did  not  face  a  single  enemy   whose  ul4mate  defeat  would  ensure   permanent  security.  Their  only  goal  was   the  maintenance  of  a  minimally   adequate  level  of  security  at  the  lowest   feasible  cost  to  society.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 57. These  condi4ons  are  similar  to  the   problems  that  modern  corpora4ons  face   –  no  single  baDle  wins  security,  but  they   face  an  endless  aDack  of  compe4tors  in   which  only  the  most  efficient  will  survive   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 58. Origins  of  Strategy  in  Business   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 59. Strategy  can  be  seen  as  “the  way  to   win.”  So  winners  must  have  a  strategy   whether  they  acknowledge  it  or  not.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 60. Henry  Mintzberg  developed  the   founda4onal  principle  of  the  different   components  of  strategy:   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 61. Plan  –  recognized  that  a  common  view  is   that  strategy  is  a  consciously  intended   course  of  ac4on  which  is  made  in   advance  of  the  ac4on  and  is  purposeful.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 62. Ploy  –  suggests  that  strategy  can  be  a   manoeuver  intended  to  outwit  or   confuse  the  opposi4on.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 63. PaDern  –  iden4fies  a  consistency  in   strategic  behavior,  whether  or  not   intended,  that  over  4me  becomes   recognizable  or  even  predictable.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 64. Posi4on  –  means  that  strategy  locates   an  organiza4on  in  an  environment  and  is   a  media4ng  or  matching  force  between   an  organiza4on  and  the  outside  world.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 65. Perspec4ve  –  proposes  that  strategy  is   the  way  an  organiza4on  perceives  the   world,  an  abstract  concept  that  shapes   the  behavior  of  the  par4es  involved.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 66. Michael  Porter  broke  strategy  into  further   components  to  be  used  as  compe44on:     New  Entrants,  Subs4tute  Products,  Power  of   Suppliers,  Power  of  Buyers,  and  Industry   Compe44on.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 67. Campbell  and  Young  defined  the  Ashridge   Model  for  how  strategy  could  be  used  for   se_ng  the  mission/vision  of  an  organiza4on:     Purpose,  Values,  Behavior  Standards  and   Strategy   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 68. We  also  know  that  strategy  must  be  able   to  drive  decision  making.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 69. Strategy  is  the  choice  from  many   available  op4ons  as  a  way  to   succeeding.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 70. So  what  we  learn  is  that  strategy  is  all  of   its  forms,  originated  from  the  military   and  was  tailored  to  business  to  achieve   compe44ve  advantage,  a  mission  or   vision,  target  objec4ves  and  drive  the   decision  making  process.   HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED
  • 71. HTTP://EMAGINE-GROUP.COM BRAND FOCUSED, SOCIALLY ACTIVE, DIGITALLY ENABLED