Towards Maturity's Laura Overton facilitated Epic's LearningNow: performance support event in London on 28th November 2013. These are her slides from the day, including the introduction about the Towards Maturity Benchmark and the discussion topics. Find out more about how performance support can aid training and improve the e-learning experience.

1. Welcome and
Introduction
Embedding learning
into the workflow
Laura Overton
@epictalk @towardsmaturity
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2. 10 years of
Benchmark Research
2003/4
2013
L&D professionals from 2900 organisations 10,000 + learners
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3. What is driving change?
Comply with new regulations
and legal requirements
Help implement new processes
or new products
84%
36%
89%
40%
89%
Develop a better qualified work force
59%
Provide a faster response
to changing business conditions
93%
47%
91%
Increase productivity
49%
89%
Improve customer satisfaction
52%
Improve staff –
satisfaction/retention/motivation
94%
55%
2013 N=447
% of or participants wanting this benefit
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2008 N=261

4. Learning beyond the course
86%
94%
want to push
updated
information
to staff
want to speed
up application
of learning
at work
19%
26%
achieving it
achieving it
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5. How do staff learn best
88% learners
learn from collaboration with team workers
70% learn from Google!
70% learn from supportive managers
70% learn from supportive managers
3 in 5 learn from the course but
88% want to learn at their own pace
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6. Today’s agenda
• Using technology to support performance
• Enabling sharing and collaboration
• Using learning portals to drive performance
• Collaboration and ideas
– Designing job aids
– Encouraging collaboration
– Engaging stakeholders
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7. What project do you want to take
ideas away for?
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8. A time for action!
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9. Designing great job aids
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10. 26% of L&D leaders agree that they train classroom trainers to use
technology to extend learning beyond the classroom
– Rising to 67% top learning companies
Only 26% agree that their staff have access to online job aids
– Rising to 51% top learning companies
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11. “
Never introduce anything into
the classroom that you don’t
expect learners to use back
in the workplace
Bob Mosher
@epictalk @towardsmaturity
”
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12. Job aid exercise
Project Name:
What do we need the
job aid to help us do?
Who do we need to get
involved to reach out
to learners?
What
technologies/Media
are most appropriate
for job aid?
How do we validate
success?
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13. Practical ways of supporting
sharing and collaboration
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14. Discussion
What practical things can L&D
do to support collaboration?
1. Encourage individuals to find their own job aids.
2. . Help individuals build their own professional network
3. Encourage individuals to share what they find
4. . Help them build their own job aids
5.
Encourage co-creation of resources
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15. Personal Knowledge Management
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16. Discussion
What skills do L&D need to develop
themselves to enable sharing
and collaboration?
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17. ConnectedWorkplace.co.uk
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18. Tips for engaging stakeholders
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19. Discussion
How can we engage managers
and stakeholders better
in performance support?
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20. Lessons learnt
Laura Overton
@epictalk @towardsmaturity
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