An intensive, game changing two-day executive workshop to equip your leadership team to grow and thrive in the changing world.

1. So how big a splash in
business do you really
want to make?
Manager
Leader
Future Leader!
Are you and your leadership team relevant to the future?
Do you really understand, and are you
connected to the marketplace, the customer
and employee of tomorrow?
Are you a Future Leader?
Copyright © 2013. All Rights Reserved.

2. FutureWorld International and
Cindy Solomon & Associates present
RATED
4.8
OUT OF 5
BY OVER 5,000
EXECUTIVE
LEADERS
The Leader of the Future
Creating Quantum Leadership for a
Ubiquitously Connected World
An intensive, game changing two-day
executive workshop to equip your
leadership team to grow and thrive in
the changing world.
As business becomes more complex, it becomes more and more difficult to transform existing managers into
Leaders of the Future, and to cultivate young high-potential leaders. In our changing world, new skills are
demanded to manage employee engagement, customer loyalty and thus, great financial performance.
FutureWorld International and CSA, Inc. have joined forces to help organisations across all industries
understand the forces shaping their future – and to provide the toolset to manage these changes.
This powerful two-day intervention is aimed at existing executive, senior and middle management, as well as
high-potential young leaders across all business disciplines and industries.
TRIPLE DIGIT
IMPROVEMENTS
“We are seeing triple digit improvements
in many of our metrics and I directly
credit my focus on developing and
enabling my team since attending the
event for that success.”
DIRECT IMPACT
ON NUMBERS
“This training has had a direct
impact on my numbers. I’ve never
seen my team more focused on
success before.”
THIS IS ABOUT A BETTER BOTTOM-LINE
TODAY AND IN THE FUTURE
Copyright © 2013. All Rights Reserved.

3. The Leader of the Future
Creating Quantum Leadership for a
Ubiquitously Connected World
Up to
CLIENTS
HAVE SEEN
IMPROVEMENTS
IN...
+78%
Up to
+45%
Up to
+23%
Customer
Retention
Rates
Employee
Engagement
Rates
Customer
Referral
Rates
Our fully customised workshops equip your leaders with tools to measurably
and positively impact customer service, employee engagement, leadership
effectiveness – and thus business results.
Our Leader of the Future Executive Workshop Creates:
• Customised Leadership Action Plans designed for
real-time execution against performance metrics.
• A clear understanding of the behaviours required
to build stronger loyalty with internal and
external customers.
A CLEAR PATH TO BOOST
YOUR BOTTOM-LINE.
GREAT
Leadership
SUPERB
WINNING
Employee
Engagement
Results
• A toolset to measurably improve customer
satisfaction, business performance and
employee engagement.
• A high-performance culture based on a shared
model of leadership practices that values change,
openness and performance improvement.
GLOBAL CLIENTS INCLUDE:
Google
CitiBank
Ritz-Carlton
Deloitte
HSBC
Microsoft
VW
Credit Suisse
Dunlop
Oracle
P&G
BRILLIANT
Customer/Partner
Experience
Copyright © 2013. All Rights Reserved.
HP
Mayo Clinic
Kimberly-Clark
London Business School
Salesforce.com
Royal Bank of Scotland
Sony Ericsson
Ernst & Young
Visa
Janssen Pharmaceuticals
(Johnson & Johnson)

4. The Leader of the Future
Creating Quantum Leadership for a
Ubiquitously Connected World
What do South African Executives
Say About Our Leader of the Future
Executive Intervention?
On a 1-5 scale, with 5 being the best, Executives from one of
Africa’s major banking groups had this to say:
4.9
This was a good investment of my time as a leader.
4.8
I better understand the importance of leadership in creating
customer loyalty and increasing employee engagement.
4.8
The workshop provided me with additional leadership tools to
drive my team’s performance, customer loyalty and increase
employee engagement.
4.7
I understand how I can easily apply the skills learned to my
everyday leadership activities.
THIS
INTERVENTION
WORKS ACROSS
EVERY INDUSTRY
BRILLIANT
“I think this course is brilliant
and every leader in our
organisation needs it.”
QUALITY
“What I learned in this session
will improve quality 100%.”
INTENSE
“I know the ‘courageous
conversations’ we had were
simulated, but I cannot believe
how real, intense and
instructional they were.”
EXTRAORDINARY
“I would encourage all of our top
management to participate in this
extraordinary experience. This
training needs to be offered
across our organisation.”
WOW!
“Wow! The session’s
thought-provoking insights
and leadership ideas are sorely
needed in today's world where
so many organisations lack strong
leaders able to inspire, enable and
effectively reward their people.”
EFFECTIVE
“I would highly recommend
this course for any organisation
looking to turn their
management teams into
effective leaders of tomorrow.”
Copyright © 2013. All Rights Reserved.

5. GLOBALLY SUCCESSFUL
The Leader of the Future
Creating Quantum Leadership for a
Ubiquitously Connected World
One Financial Institution’s
Success Story
Program Case Study:
2600+ Leaders
USD $100B Retail Bank
with 1000+ branches in 14 US states
THE MOST SUCCESSFUL
LEADERSHIP PROGRAM WE
HAVE EVER UTILIZED
NEVER BEEN MORE INSPIRED
"I've been able to turn my entire team around in the two
months since the program. I've never been more inspired.”
"This was the most successful leadership program
we have ever utilized. Their content and delivery to
2600 of our leaders across our footprint enabled us
to positively affect our employee engagement and
customer service numbers while having a profound
and positive impact on our bottom-line results.”
THIS PROGRAM IS INVALUABLE!
"I have been in management for 13 years now, with two
major corporations, and was never exposed to this type
of leadership training. The investment that was made in
our leadership team through this program is invaluable!”
- CEO, Financial Institution
PROGRAM
OBJECTIVES:
Service
Measurement
at 100%!
Improved
Engagement,
Morale &
Attitude
Low
Performers
Dealt With
Doubled our
Investment Strategy
Referrals!
THE OUTCOMES
100% Teller
Referral
Improvement!
Increased
Teller
Referrals
Sales
Goals
Achieved
Doubled
Customer
Satisfaction
Scores
• Increase customer satisfaction scores
• Increase customer retention metrics
• Increase employee engagement scores
• Increase leadership bench strength
• Improved bottom-line results
EXECUTION:
• A two-day Leadership Intensive
conducted for 2600 leaders over
10 months.
• 8 regional sessions – including a
cross section of senior leaders from
all divisions within the organization
including Sales, HR, Marketing,
Branch, PR, Finance, Risk, Customer
Service, Online, etc.
• 70 District Sessions – Including all
Branch Managers, District Leaders,
HR and Customer Service Managers
Copyright © 2013. All Rights Reserved.

6. FutureWorld is proud to announce its partnership with
internationally-acclaimed customer service and leadership
expert, Cindy Solomon of Cindy Solomon & Associates.
For more than two decades, Cindy Solomon has worked
with thousands of individuals and hundreds of
organizations to build bottom line results by creating
profitable, long-term relationships with customers, leaders,
and employees. Based out of San Francisco, California,
USA, she travels around the world as a highly sought after
leadership and customer loyalty strategist.
For more than 20 years, FutureWorld International
has helped shape and lead leaders’ thinking around
the world. FWI is a global network of business
practitioners, dedicated to helping organisations
understand their future business context, choose
their ideal future – and fast-track its creation.
FutureWorld delivers powerful multimedia keynote
presentations on a variety of future-related themes
to business audiences all around the globe, and
facilitates deep strategic workshops to help
executive teams understand our complex world and
our challenging future.
Cindy is fluent in the languages and cultures of many
industries and is regarded as an exceptional speaker and
trainer by top tier companies ranging from financial
services to aviation, banking and healthcare to high-tech.
Cindy’s diverse client partnerships have prepared her to
offer you cutting-edge thinking and training on what it
takes to lead successfully in today’s global marketplace.
"In the last 20 years, I have been exposed
to many training programs and
messages that have been instrumental
in the development of my career; and I
have to say that the content and the
commitment to the performance
leadership intensive will be a real game
changer for our business.”
Find Out More
www.futureworld.org // Email: FutureLeader@FutureWorld.org
Copyright © Cindy Solomon & Associates & FutureWorld International Limited. All Rights Reserved.