Human capital has been defined as the knowledge, skills, and experience that an employee utilizes in the workplace. One element of human capital is an individual’s tacit knowledge, or know-how, beliefs, experiences and values.
With 77 million baby boomers preparing to retire in the near future, and only 44 million Gen Xers to fill the leadership void, the organizations that effectively and purposefully collect, utilize, and disseminate the individual tacit knowledge of their workers will be more effective at achieving their organizational missions.
This webinar focuses on the value of tacit knowledge and how organizations such as Avantas, Boys Town, Caterpillar, Defense Acquisition University and the Peace Corps are successfully cultivating and sharing this knowledge.
Valuing, Cultivating, and Effectively Sharing Tacit Knowledge
1. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Speaker: Jennifer Murnane, Ph.D.
Client Relationship Executive
Avantas
Moderator: Mike Prokopeak
Vice President, Editorial Director
Talent Management magazine
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5. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Mike Prokopeak
Vice President, Editorial Director
Talent Management magazine
#TMwebinar
6. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Jennifer Murnane, Ph.D.
Client Relationship Executive
Avantas
#TMwebinar
8. About Dr. Murnane
Ø Client Relationship Executive – Avantas
Ø Research Partner – Bellevue University
Ø Faculty - Ph.D. in Human Capital Management
14. Tacit Knowledge Example
Ø Assessing patient demeanor
Ø Experience allowing for proper
procedure order
Ø Knowing “unwritten rules” of medical
process
25. Knowledge Management Knowledge Leadership
Ø Control of knowledge Ø Development & Cultivation
from process standpoint of knowledge
Ø Nurtures creation &
innovation
Ø Improve:
Ø Organizational comm.
Ø Work practices
Ø Sharing behavior
26. Knowledge Leadership
Cultivation- Fostering employee knowledge exchange
to adapt to environmental changes and
impact organizational performance
Enablement- Realization of individual human
knowledge role in shaping organization
environment; relies on development
of tacit knowledge
34. “How did Boys Town cultivate and
enable tacit knowledge in the
organization to contribute to their
mission achievement?”
*Full
Case
study
being
sent
to
all
registrants
following
today’s
event
35.
36. HOW?
Knowledge Sharing
Ø Constructive feedback
Ø Mentoring
Ø Collaboration
Ø Storytelling
Consistent Message which aligned with Strategic Plan
40. The Path Toward
Knowledge Leadership
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41.
42. Tacit Knowledge Mechanisms
Ø Organizational Newsletters
Ø Strategic plan
Ø Training documents
Ø Memos
Ø Wikis
Ø Mentoring programs
Ø Communities of practice
Ø Non-textual knowledge documents -
pictures
43. “Knowledge leadership is really about getting the
best out of your people, their expertise and
creativity. Knowledge and leadership are truly a
dynamic duo for the future that will go beyond
the immediate fad of knowledge management.”
David Skyrme