Every year the mission-critical elements of any business evolve as customer demands change and as available technology improves. For instance, mobile computing is becoming an increasingly essential tool, not just as a way of increasing worker productivity, but also as a more direct means of generating income, such as the way omnichannel retail is revolutionizing the shopping arena. Data sets are also becoming still more massive and complex, requiring larger and larger computing capabilities to analyze. IT infrastructure is being virtualized and converged, while cloud services are tapped either to compensate for deficiencies or to add flexibility to a business. This is only the tip of the iceberg in recent IT changes, and this evolutionary process only seems to accelerate with each year.

2. HP ServiceONE: A
MISSION-CRITICAL
PARTNERSHIP FOR
YOUR BUSINESS
THE AVERAGE COMPANY SPENDS 70% OR MORE
OF ITS IT BUDGET SOLELY ON OPERATING COSTS.
IIS AND HP ServiceONE CAN HELP YOU SAVE.
Every year the mission-critical elements of any business evolve as
customer demands change and as available technology improves. For
instance, mobile computing is becoming an increasingly essential tool,
not just as a way of increasing worker productivity, but also as a more
direct means of generating income, such as the way omnichannel retail is
revolutionizing the shopping arena. Data sets are also becoming still more
massive and complex, requiring larger and larger computing capabilities
to analyze. IT infrastructure is being virtualized and converged, while
cloud services are tapped either to compensate for deficiencies or to
add flexibility to a business. This is only the tip of the iceberg in recent
IT changes, and this evolutionary process only seems to accelerate with
each year.
It is no longer enough for IT service partners simply to get the customer
up and running. It is equally important to help them stay “always on”
throughout the lifecycle of the customer’s unique solution. On top of
that, IT service providers need to be able to evolve along with their
customers, offering dynamic support that can be modified or scaled as
customer necessity dictates, allowing them consistently to stay ahead
of the curve. In essence, this is the character of International Integrated
Solutions, Ltd.’s services as an HP ServiceONE Specialist partner. IIS
provides its customers with a streamlined, personalized and incredibly
proactive approach that leads to greater technological efficiency, higher
productivity, expanded flexibility and an overall higher return on
IT investment.
IT IS NO LONGER
ENOUGH FOR
IT SERVICE
PARTNERS
SIMPLY TO GET
THE CUSTOMER
UP AND
RUNNING.

3. FROM THE DRAWING BOARD
As an HP ServiceONE partner, IIS can bring in a full spectrum of HP
services to help the customer get off the ground quickly. These services
include discovery programs aimed at how best to configure the solution,
and training programs that prepare key personnel for the solution’s
implementation. IIS can also configure support packages designed to suit
the customer’s anticipated needs early on. IIS enjoys exclusive access to
HP Intellectual Property so that they can provide their customers with the
best solution possible.
Thus, support begins not after the implementation of IT infrastructure,
but in the earliest stages of strategic planning. The mission-critical
components of a customer’s IT infrastructure and services are to be
pinpointed early, in close collaboration with the people who will be using
the systems. By consulting directly with their customers, IIS can proactively
identify failure points and put preventative solutions in place. They can also
map out monitoring solutions that constantly evaluate the effectiveness of
the IT infrastructure. How closely and regularly monitoring occurs can be
scaled to suit the changing individual needs of the client.
HP CONVERGED
INFRASTRUCTURE
AND CUTTING-EDGE
PROLIANT BLADE
SERVERS CAN
BE CONFIGURED
INTO AN OPTIMAL
SOLUTION
For instance, the decision concerning which cloud type to adapt – private,
hybrid or public – can become more fluid through HP Cloud Discovery.
IIS will determine the extent of sensitive information and security needs,
choosing the cloud configuration that provides optimum security without
sacrificing agility. If the customer’s data center requires a vertical upgrade
to accommodate future needs, IIS can integrate these changes into the
maintenance cycle by increasing the capacity of a designated floor space
and then upgrading gradually over a period of several years. HP Converged
Infrastructure and cutting-edge ProLiant blade servers can be configured
into an optimal solution for this vertical move. This is just one of many
possible solutions that may be configured to fit each client’s situation and
requirements, in a way that is cost-effective and able to adapt to changing
needs – a smart move for any company looking to stay ahead of evolving
IT trends and rigorous performance expectations.
SUPPORT BEGINS
NOT AFTER THE
IMPLEMENTATION OF
IT INFRASTRUCTURE,
BUT IN THE
EARLIEST STAGES
OF STRATEGIC
PLANNING.

4. FULL LIFECYCLE SUPPORT
During the lifecycle of the solution, IIS can provide their customers with
remote monitoring tools in the form of HP Insight Remote Support. Such
monitoring will make possible points of failure easier to identify and
circumvent. Combined with other services such as HP Care Pack Services
for commercial products, HP Contractual Services and HP Professional
Services, this will provide the logistics to ensure that everything missioncritical stays available. IIS’ expertise and HP-certified engineers ensures
that turnaround time from identification of the problem to launching of the
solution is quick and effective. This offers companies a security blanket
that minimizes down-time risk and greatly increases return on investment.
The complexity of today’s IT systems means that making all of the various
components function seamlessly and continuously can be a daunting
challenge. IIS can provide complete solutions that encompass the width
and breadth of the problem. They understand that changing IT needs
have resulted in many companies scrambling to keep up with a growing
mountain of various servers, storage, workstations, printers and other
equipment, and they address this overwhelming IT sprawl by standardizing
and streamlining traditional technology into adaptive models that offer
greater efficiency and flexibility. Everything from system installation, testing,
diagnosis, management tools deployment, and advanced support services
are available through HP ServiceONE Specialists. IIS can thus focus all
of this into an custom-made solution that spans the lifecycle of
the application.
MINIMIZES
DOWN-TIME RISK
AND GREATLY
INCREASES
RETURN ON
INVESTMENT.

5. A CLOSE
RELATIONSHIP
WITH EACH
CUSTOMER IS
VITAL TO ENSURE
THAT EVERY
IT SOLUTION IS
TAILOR-MADE
FOR THEIR
INDIVIDUAL
NEEDS.
A RESPONSIVE AND CLOSE RELATIONSHIP
The ServiceONE Specialist Partner is not just another reseller. IIS can
provide a single point of contact throughout the implementation of all the
resources HP Technology Services offers. The company also helps HP
develop innovative solutions to suit the customers it serves. The customer
therefore does not have to deal with myriad unfamiliar people who need to
be acquainted with their business before developing a solution. With IIS,
there is no such thing as a one-size-fits-all solution. They understand that
a close relationship with each customer is vital to ensure that every
IT solution is tailor-made for their individual needs.
What makes IIS the best choice as a partner in keeping mission-critical
infrastructure and services “always on” is the relationship that develops
between them and their customers. IIS becomes so intimately acquainted
with the customer’s business that new changes in IT trends can be perfectly
matched with the appropriate solutions. The customer can thus take
advantage of these changes and turn them into opportunities for growth. IIS
considers the success of its customers top priority. They pride themselves
on their long history of providing top-notch solutions for evolving IT needs.
10
EFFI