Andrei DINGA
5
Abonné
Personal Information
Entreprise/Lieu de travail
Congo Congo
Profession
NOC Shift Supervisor
Site Web
http://www.d2s-tech.com
À propos
Remotely support Nova's customers, providing telephone support, monitoring, performance management, fault management, change management and configuration management services to customers on a 24 hour/7 days a week basis. Some of the responsibilities include, but are not limited to:
• Responding to customer’s problems within 15 minutes and repair incidents without escalation 80% of the time
• Meeting or exceeding customer expectations for incident resolution and change SLAs
• Tracking and staying on top of all open issues by call reference numbers
• Working closely with partner technical support centers to repair incidents
• Properly documenting all interaction with customers...
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