Contenu connexe
Similaire à Dimension Data - Company Profile (20)
Dimension Data - Company Profile
- 2. Who are we?
Dimension Data is a specialist IT services and solutions provider
that helps clients plan, build, support and manage their IT infrastructures
• Founded in 1983
• Operating in 47 countries
• Primary Stock Exchange listing in London
• 2008 revenues exceeded $4.5bn
2 © Copyright Dimension Data 2008 13 July 2010
- 3. Dimension Data today
11,055 exceptional people
86% of the Global Fortune 100
and 67% of the
Global Fortune 500
are Dimension Data clients
Dimension Data received
56 Industry Awards in 2008
Global Cisco Gold Partner
and Cisco Gold Partner
in 29 countries
Microsoft Gold Partner
on five continents
Figures based on 2006 study
3 © Copyright Dimension Data 2008 13 July 2010
- 4. Our revenue spread across geography
• EUROPE
Revenue: $1,121m
• AMERICAS Employees: 2,175 • ASIA
Revenue: $686m Revenue: $720m
Employees: 927 Employees: 1,511
• GLOBALLY • AUSTRALIA
Revenue: $4.5bn • MIDDLE EAST & AFRICA Revenue: $974m
Employees: 11,055 Revenue: $1,001m Employees: 1,506
Employees: 4,937
Revenue for 12 months to September 2008
4 © Copyright Dimension Data 2008 13 July 2010
- 5. Dimension Data And Preferred Partner
Geographical Capability
Dimension Data / Datacraft
Preferred Partners
No Coverage
5 © Copyright Dimension Data 2008 13 July 2010
- 6. Business Solutions
Network solution
Full Lifecycle of Services across all our Lines of Business
Data Centre
and Storage Solutions
IP
Communications solution IP
Customer Interactive
Solutions
Network
Microsoft Solutions
Security IP
Advanced Infrastructure IP IP
Operations Management
6 © Copyright Dimension Data 2008 13 July 2010
- 7. Data Centre Solutions – What we do
We offer a full life cycle of services across our clients Data Centres
Plan Build Support Manage Improve Innovate
Server Server Consolidation and Virtualization, High Availability & Clustering, desktop virtualization
Solutions and server management
Storage Storage Consolidation and virtualization , Backup and Recovery, Archiving, and Disaster
Solutions Recovery and storage management
Data Centre End-to-End DC Network Infrastructure encompassing Server Switching, Storage Switching
Networking and Data Centre Interconnect Solutions.
7 © Copyright Dimension Data 2008 13 July 2010
- 8. Network Solutions- what we do
Plan Build Support Manage Improve Innovate
Core Networking Data Centre Networking, IP MPLS, RAN O, Routing & Switching
Wireless & Mobility Wi-Fi, Wireless Mesh, WIMAX
Network
Cisco Waas , Cisco AS –FTS /NOS etc
Optimisation
Unified
Cisco IPT, Presence (Telepresence), Messaging
Communication
Network Security NAC(Network Access Control), IPSEC, Firewall,
8 © Copyright Dimension Data 2008 13 July 2010
- 9. Communication Solution –what we do
Plan Build Support Manage Improve Innovate
Wireless Corporate
Reseller of RADWIN – Unlicensed, Deployment and Support
Connectivity
Reseller of SAF-Licensed Microwave Radio , Deployment and Support
Solution
Wimax Solution Solution development , procurement and delivery of Wimax Solution for Operators
Testing and
Signalling/VOIP Monitoring Tool for GSM/3G
Monitoring Systems
Provisioning of a Lease Option for Corporate Wireless Connectivity Solution.
Managed Services
Delivering services to our customer on a 24x7 support basis
9 © Copyright Dimension Data 2008 13 July 2010
- 10. Microsoft Solutions – What we do
Plan Build Support Manage Improve Innovate
Our solutions allow employees, partners and customers to share information and
collaborate better in a secure and well managed way, using a common platform for
Collaboration
internal and external web infrastructure
Our solutions allow employees, partners and customers to share information and
Unified
collaborate better in a secure and well managed way, using a common platform for
Communications
internal and external web infrastructure
Desktop & Server Our solutions reduce the cost, risk and complexity of deploying desktops, servers and
Infrastructure applications while improving security and ongoing manageability of the environment
We combine management tools with repeatable processes to provide effective end-
Systems
to-end management of Microsoft infrastructure that enhances reliability, security,
Management insight and deployment agility
Software Microsoft Volume Licensing
Services Microsoft Enterprise Agreements
10 © Copyright Dimension Data 2008 13 July 2010
- 11. Operations management– What we do
Our OM solutions are focused on unlocking the true value of existing and often disparate
management systems, thus addressing all aspects of the IT environment including networks,
systems and applications. Our OM solutions include any or all of the following:
Plan Build Support Manage Improve Innovate
Detects , isolates, notifies and corrects faults encountered on the network
Fault Management
Performance Monitors and measures various aspects of Network environment so that
Management overall performance can be maintained and optimized
Configuration Configures network devices, performs inventory Management and software
Management management
Security Provides access to network devices and corporate resources to authorized
Management individuals
IP Service Determines quality of service level delivered against service level agreements and
proactively manages service components to adhere to quality standards as per
Management customer service contracts.
11 © Copyright Dimension Data 2008 13 July 2010
- 12. Customer Interactive Solutions-what we do
Plan Build Support Manage Improve Innovate
Cisco Unified Contact Centre Enterprise a(UCCE) and Unified Contact Centre
Express (UCCX)
Contact Centre
Avaya Call Centre Elite and Contact Centre Express (CCE)
I3 Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC)
Unified Avaya Unified Communications Suite
Communications Cisco Unified Communications Suite
Cisco Telepresence
Visual
Tandberg Telepresence and Video Conference
Communications
Polycom Telepresence and Video Conference
Quality / Workforce NICE Call Recording / Monitoring
Management NICE IEX Workforce Management
Managed Services Uptime Services
12 © Copyright Dimension Data 2008 13 July 2010
- 13. Advanced Infrastructure Offerings-what we do
Plan Build Support Manage Improve Innovate
• Structured cabling systems for voice, data and video
Communication
• Physical cable management, Server farm cabling, Backbone cabling and Fibre solutions
Cabling
• Change control services
Data Centre Precision Cooling, All Facility Electrical Design and Installation, Backup Power Equipment “UPS,
Generator and DC Capital Equipment”, Data Centre Build „Access Flooring, Fire rating and
Infrastructure
build”, Fire Suppression and Detection, Environmental Monitoring
IP Surveillance, Access Control, Intrusion Detection, Lighting Control and Power management,
Electronic Security
Building Management Systems
The Cabinet “Robust construction, IP 55 rated , Small footprint area, 360 access to
cabinet, In-built cable entry management, Easily portable between sites, Maximum user
Portable Facilities
space in cabinet – 82%, Variable capacity cabinets, Add-on modular options available,
Cabinet Proudly South African” Environmental Monitoring Systems, Cooling, Cooling System, Fire
Suppression System, UPS Systems, Electronic Security, Power Distribution Unit
Managed Services Preventative Maintenance, Service Level Agreements , On Site Management, Proactive
Monitoring, 24*7 Service Desk, Infrastructure Assessments ,ITIL-based Service Framework
13 © Copyright Dimension Data 2008 13 July 2010
- 14. Market trends
Organisational Environment
flexibility and
and agility sustainability
Compliance
and
Globalisation of
governance
supply
and demand
Information
system
management
Service oriented
architectures
Convergence
and Virtualisation
standardisation
14 © Copyright Dimension Data 2008 13 July 2010
- 15. Dimension Data Services Continuum
Strategic IT Infrastructure Strategic Strategic
Technology Partner Supplier Technology Partner Business Partner
Plan Build Support Manage Improve Innovate
Identify Business Implement Break Fix Full Lifecycle Support Strategy Commercialisation
Benefits Technology and Monitoring of Infrastructure and Systems and Evolution of New Ideas
Consult Procure Maintain Service Delivery IT Alignment Breakthrough Use
Design Integrate Monitor (Service Level, Availability, Capacity, Service Benchmarking of Technology
Deploy IT Service Continuity and Financial Management)
Service Support
(Release, Change, Problem, Incident
and Configuration Management)
Justify Technology Manage
To Reduce Costs To Maximise Return on Investment Innovation
Investment Project Risk
15 © Copyright Dimension Data 2008 13 July 2010
- 16. Business issues we address
Creating profitable customer relationships
We help organizations to develop and improve communication channels
and deliver lasting customer relationships at lower cost
16 © Copyright Dimension Data 2008 13 July 2010
- 17. Business issues we address
Improving employee productivity
We assist organisations in improving employee and partner collaboration
to deliver greater employee productivity, improved information sharing
and knowledge management
17 © Copyright Dimension Data 2008 13 July 2010
- 18. Business issues we address
Maximising the value of information assets
Our objective is to maximise the value of information within an organisation
whilst minimising the cost of creating, sharing and storing the information
18 © Copyright Dimension Data 2008 13 July 2010
- 19. Business issues we address
Securing networks, applications and data
We help organisations reduce their risks by offering solutions
that protect, detect and respond to external and internal incidents and threats
19 © Copyright Dimension Data 2008 13 July 2010
- 20. Business issues we address
Driving operational efficiency of IT infrastructures
We balance the ongoing issue of driving down operational costs
versus improving reliability, flexibility and quality of service
20 © Copyright Dimension Data 2008 13 July 2010
- 21. Achievements
Dimension Data has built more than 7,800 IP networks,
and deployed over 1.2 million IP handsets globally
We have planned and built to manage: 8,000 Servers, 1.5 PB of Storage,
and we perform 1m+ backup jobs per annum
Dimension Data has implemented more than 10,000 security solutions
for over 5,000 clients in 38 countries
Dimension Data manages over US$12.5bn of network infrastructure globally,
through 5 Global Service Centres
Each year Dimension Data facilitates over 6 billion of our clients‟ conversations
with their customers in call and contact centres around the world
21 © Copyright Dimension Data 2008 13 July 2010
- 22. Leading brands choose Dimension Data (In the sub-region)
Back
Service
Providers
Financial
Services
Commercial
Public Sector
Oil and Gas
22 © Copyright Dimension Data 2008 13 July 2010
- 23. Leading brands (Worldwide) choose Dimension Data
Service
Providers
Financial
Services
Commercial
Public Sector
Manufacturing Lonmin
23 © Copyright Dimension Data 2008 13 July 2010
- 24. Our experience
We have a broad base of technical expertise throughout the world
• Direct offering in over 47 countries and a robust Preferred Partner
Programme allows us to implement in 120 countries
• Globally we have over 211 CCIEs – the largest number outside of Cisco –
and more than 7,500 Cisco certifications
• Enhanced productivity and service quality of call centre agents in over
25,000 seats globally through workforce optimisation solutions
• Multi-cultural - over 70% of Dimension Data staff speak more than one
language
• IP Networks are our heritage – we have been doing it for 25 years, on a
global basis when required
24 © Copyright Dimension Data 2008 13 July 2010
- 25. Our partners
56 partner awards across all regions, lines of business
• 2008 Solution Innovation • 8 Microsoft global Partner of
Partner of the Year the Year awards in the last 4
• 2008 APAC Theater years – unequalled by any
Partner of the Year other of Microsoft‟s 400,000
partners worldwide
• 2008 Emerging Markets
Theater Partner of the Year - 2008 Global Partner of the
Year – Information Worker
• 2008 Global and nationals Solutions, Office Deployment
Cisco Capital Partner of the Partner of the Year – Dynamic
Year - Americas Desktop Deployment
• 2008 Mobility Partner of the - 2008 Global Partner of the
Year - Europe Year, Infrastructure Solutions,
Systems Management Partner
• 2008 Gold Partner of the
of the Year - Managed
Year - Europe
Services for Microsoft
Infrastructure
• 6 Microsoft regional partner
of the year awards in 2008
25 © Copyright Dimension Data 2008 13 July 2010
- 27. Accreditations
Microsoft Gold Partner RADWIN Gold Partner
Cisco Global Gold Partner Symantec Partner
IBM – High End Business
Partner EMC Partner
NetApp – Gold Partner Systimax Solutions –
Premium Distributor
VMware – Enterprise Partner
27 © Copyright Dimension Data 2008 13 July 2010
- 28. Awards | Globally
Cisco
Gold Partner of the Year
IP Communications Partner of the Year
Microsoft
Global Partner of the Year - Advanced Infrastructure Solutions, Active Directory
Global Partner of the Year - Advanced Infrastructure Solutions,
Exchange Migration and Deployment
56 Industry and Partner Awards in 2008
recognizing our success at partnering with leading IT manufacturers
28 © Copyright Dimension Data 2008 13 July 2010
- 29. Awards | Middle East & Africa
Microsoft Large Account Reseller of the Year Award
- recognizes a partner‟s innovation, sales and marketing expertise
in the area of enterprise licensing
EMC Solution Award
for development of the key EMC market focus area of backup to disk in EMEA
- Most Complete Information Protection Solution
Nortel Most Complex Implementation Award for 2007
HP | Overall award winner
with the Highest Consistent Revenue across all products
IBM | Business partner award Innovation in System Technology
29 © Copyright Dimension Data 2008 13 July 2010
- 30. Alliances with technology leaders
- Strategic partners West Africa
Dimension Data uses its alliance relationships to provide appropriate solutions
using best-of-breed technology
We have preferred access to the latest technologies, premier technical support
and advanced training to provide our customers with the best solution possible
30 © Copyright Dimension Data 2008 13 July 2010
- 31. In summary
We specialise in IT Infrastructure and Services
Our differentiators
• We Plan, Build, Support and Manage IT infrastructure solutions globally
• Depth of technical expertise in our areas of focus
• Management of multi-vendor environments
• Deliver technology solutions aligned to business problems
• Customise and tailor solutions to meet client needs
• On-time delivery
• Local end-market support services
• Local language capabilities
31 © Copyright Dimension Data 2008 13 July 2010
- 32. Our vision
Our vision is to be the undisputed leading ICT company in West
Africa
32 © Copyright Dimension Data 2008 13 July 2010