Dimension Data - Company Profile

Corporate Overview

Tuesday, July 13, 2010

Who are we?

Dimension Data is a specialist IT services and solutions provider
that helps clients plan, build, support and manage their IT infrastructures

• Founded in 1983

• Operating in 47 countries

• Primary Stock Exchange listing in London

• 2008 revenues exceeded $4.5bn

2 © Copyright Dimension Data 2008 13 July 2010

Dimension Data today

11,055 exceptional people

86% of the Global Fortune 100
and 67% of the
Global Fortune 500
are Dimension Data clients

Dimension Data received
56 Industry Awards in 2008

Global Cisco Gold Partner
and Cisco Gold Partner
in 29 countries

Microsoft Gold Partner
on five continents

Figures based on 2006 study


Our revenue spread across geography

• EUROPE
Revenue: $1,121m
• AMERICAS Employees: 2,175 • ASIA
Revenue: $686m Revenue: $720m
Employees: 927 Employees: 1,511

• GLOBALLY • AUSTRALIA
Revenue: $4.5bn • MIDDLE EAST & AFRICA Revenue: $974m
Employees: 11,055 Revenue: $1,001m Employees: 1,506
Employees: 4,937

Revenue for 12 months to September 2008

Dimension Data And Preferred Partner
Geographical Capability

Dimension Data / Datacraft

Preferred Partners

No Coverage


Business Solutions

Network solution
Full Lifecycle of Services across all our Lines of Business

Data Centre
and Storage Solutions
IP

Communications solution IP

Customer Interactive
Solutions
Network
Microsoft Solutions

Security IP

Advanced Infrastructure IP IP

Operations Management


Data Centre Solutions – What we do

We offer a full life cycle of services across our clients Data Centres

Plan Build Support Manage Improve Innovate

Server Server Consolidation and Virtualization, High Availability & Clustering, desktop virtualization
Solutions and server management

Storage Storage Consolidation and virtualization , Backup and Recovery, Archiving, and Disaster
Solutions Recovery and storage management

Data Centre End-to-End DC Network Infrastructure encompassing Server Switching, Storage Switching
Networking and Data Centre Interconnect Solutions.


Network Solutions- what we do


Core Networking Data Centre Networking, IP MPLS, RAN O, Routing & Switching

Wireless & Mobility Wi-Fi, Wireless Mesh, WIMAX

Network
Cisco Waas , Cisco AS –FTS /NOS etc
Optimisation

Unified
Cisco IPT, Presence (Telepresence), Messaging
Communication

Network Security NAC(Network Access Control), IPSEC, Firewall,


Communication Solution –what we do


Wireless Corporate
Reseller of RADWIN – Unlicensed, Deployment and Support
Connectivity
Reseller of SAF-Licensed Microwave Radio , Deployment and Support
Solution

Wimax Solution Solution development , procurement and delivery of Wimax Solution for Operators

Testing and
Signalling/VOIP Monitoring Tool for GSM/3G
Monitoring Systems

Provisioning of a Lease Option for Corporate Wireless Connectivity Solution.
Managed Services
Delivering services to our customer on a 24x7 support basis


Microsoft Solutions – What we do


Our solutions allow employees, partners and customers to share information and
collaborate better in a secure and well managed way, using a common platform for
Collaboration
internal and external web infrastructure

Our solutions allow employees, partners and customers to share information and
Unified
collaborate better in a secure and well managed way, using a common platform for
Communications
internal and external web infrastructure

Desktop & Server Our solutions reduce the cost, risk and complexity of deploying desktops, servers and
Infrastructure applications while improving security and ongoing manageability of the environment

We combine management tools with repeatable processes to provide effective end-
Systems
to-end management of Microsoft infrastructure that enhances reliability, security,
Management insight and deployment agility

Software Microsoft Volume Licensing
Services Microsoft Enterprise Agreements


Operations management– What we do
Our OM solutions are focused on unlocking the true value of existing and often disparate
management systems, thus addressing all aspects of the IT environment including networks,
systems and applications. Our OM solutions include any or all of the following:


Detects , isolates, notifies and corrects faults encountered on the network
Fault Management

Performance Monitors and measures various aspects of Network environment so that
Management overall performance can be maintained and optimized

Configuration Configures network devices, performs inventory Management and software
Management management

Security Provides access to network devices and corporate resources to authorized
Management individuals

IP Service Determines quality of service level delivered against service level agreements and
proactively manages service components to adhere to quality standards as per
Management customer service contracts.


Customer Interactive Solutions-what we do

Cisco Unified Contact Centre Enterprise a(UCCE) and Unified Contact Centre
Express (UCCX)
Contact Centre
Avaya Call Centre Elite and Contact Centre Express (CCE)
I3 Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC)

Unified Avaya Unified Communications Suite
Communications Cisco Unified Communications Suite

Cisco Telepresence
Visual
Tandberg Telepresence and Video Conference
Communications
Polycom Telepresence and Video Conference

Quality / Workforce NICE Call Recording / Monitoring
Management NICE IEX Workforce Management

Managed Services Uptime Services


Advanced Infrastructure Offerings-what we do

• Structured cabling systems for voice, data and video
Communication
• Physical cable management, Server farm cabling, Backbone cabling and Fibre solutions
Cabling
• Change control services

Data Centre Precision Cooling, All Facility Electrical Design and Installation, Backup Power Equipment “UPS,
Generator and DC Capital Equipment”, Data Centre Build „Access Flooring, Fire rating and
Infrastructure
build”, Fire Suppression and Detection, Environmental Monitoring

IP Surveillance, Access Control, Intrusion Detection, Lighting Control and Power management,
Electronic Security
Building Management Systems

The Cabinet “Robust construction, IP 55 rated , Small footprint area, 360 access to
cabinet, In-built cable entry management, Easily portable between sites, Maximum user
Portable Facilities
space in cabinet – 82%, Variable capacity cabinets, Add-on modular options available,
Cabinet Proudly South African” Environmental Monitoring Systems, Cooling, Cooling System, Fire
Suppression System, UPS Systems, Electronic Security, Power Distribution Unit

Managed Services Preventative Maintenance, Service Level Agreements , On Site Management, Proactive
Monitoring, 24*7 Service Desk, Infrastructure Assessments ,ITIL-based Service Framework


Market trends
Organisational Environment
flexibility and
and agility sustainability

Compliance
and
Globalisation of
governance
supply
and demand

Information
system
management

Service oriented
architectures

Convergence
and Virtualisation
standardisation


Dimension Data Services Continuum

Strategic IT Infrastructure Strategic Strategic
Technology Partner Supplier Technology Partner Business Partner


Identify Business Implement Break Fix Full Lifecycle Support Strategy Commercialisation
Benefits Technology and Monitoring of Infrastructure and Systems and Evolution of New Ideas

Consult Procure Maintain Service Delivery IT Alignment Breakthrough Use
Design Integrate Monitor (Service Level, Availability, Capacity, Service Benchmarking of Technology
Deploy IT Service Continuity and Financial Management)
Service Support
(Release, Change, Problem, Incident
and Configuration Management)

Justify Technology Manage
To Reduce Costs To Maximise Return on Investment Innovation
Investment Project Risk


Business issues we address

Creating profitable customer relationships

We help organizations to develop and improve communication channels
and deliver lasting customer relationships at lower cost



Improving employee productivity

We assist organisations in improving employee and partner collaboration
to deliver greater employee productivity, improved information sharing
and knowledge management



Maximising the value of information assets

Our objective is to maximise the value of information within an organisation
whilst minimising the cost of creating, sharing and storing the information



Securing networks, applications and data

We help organisations reduce their risks by offering solutions
that protect, detect and respond to external and internal incidents and threats



Driving operational efficiency of IT infrastructures

We balance the ongoing issue of driving down operational costs
versus improving reliability, flexibility and quality of service


Achievements

Dimension Data has built more than 7,800 IP networks,
and deployed over 1.2 million IP handsets globally

We have planned and built to manage: 8,000 Servers, 1.5 PB of Storage,
and we perform 1m+ backup jobs per annum

Dimension Data has implemented more than 10,000 security solutions
for over 5,000 clients in 38 countries

Dimension Data manages over US$12.5bn of network infrastructure globally,
through 5 Global Service Centres

Each year Dimension Data facilitates over 6 billion of our clients‟ conversations
with their customers in call and contact centres around the world


Leading brands choose Dimension Data (In the sub-region)

Back
Service
Providers

Financial
Services

Commercial

Public Sector

Oil and Gas


Leading brands (Worldwide) choose Dimension Data

Service
Providers

Financial
Services

Commercial

Public Sector

Manufacturing Lonmin


Our experience

We have a broad base of technical expertise throughout the world

• Direct offering in over 47 countries and a robust Preferred Partner
Programme allows us to implement in 120 countries

• Globally we have over 211 CCIEs – the largest number outside of Cisco –
and more than 7,500 Cisco certifications

• Enhanced productivity and service quality of call centre agents in over
25,000 seats globally through workforce optimisation solutions

• Multi-cultural - over 70% of Dimension Data staff speak more than one
language

• IP Networks are our heritage – we have been doing it for 25 years, on a
global basis when required


Our partners
56 partner awards across all regions, lines of business

• 2008 Solution Innovation • 8 Microsoft global Partner of
Partner of the Year the Year awards in the last 4
• 2008 APAC Theater years – unequalled by any
Partner of the Year other of Microsoft‟s 400,000
partners worldwide
• 2008 Emerging Markets
Theater Partner of the Year - 2008 Global Partner of the
Year – Information Worker
• 2008 Global and nationals Solutions, Office Deployment
Cisco Capital Partner of the Partner of the Year – Dynamic
Year - Americas Desktop Deployment
• 2008 Mobility Partner of the - 2008 Global Partner of the
Year - Europe Year, Infrastructure Solutions,
Systems Management Partner
• 2008 Gold Partner of the
of the Year - Managed
Year - Europe
Services for Microsoft
Infrastructure
• 6 Microsoft regional partner
of the year awards in 2008


Our Key Vendors


Accreditations
Microsoft Gold Partner RADWIN Gold Partner

Cisco Global Gold Partner Symantec Partner

IBM – High End Business
Partner EMC Partner

NetApp – Gold Partner Systimax Solutions –
Premium Distributor

VMware – Enterprise Partner


Awards | Globally

Cisco
Gold Partner of the Year
IP Communications Partner of the Year

Microsoft
Global Partner of the Year - Advanced Infrastructure Solutions, Active Directory
Global Partner of the Year - Advanced Infrastructure Solutions,
Exchange Migration and Deployment

56 Industry and Partner Awards in 2008
recognizing our success at partnering with leading IT manufacturers


Awards | Middle East & Africa

Microsoft Large Account Reseller of the Year Award
- recognizes a partner‟s innovation, sales and marketing expertise
in the area of enterprise licensing

EMC Solution Award
for development of the key EMC market focus area of backup to disk in EMEA
- Most Complete Information Protection Solution

Nortel Most Complex Implementation Award for 2007

HP | Overall award winner
with the Highest Consistent Revenue across all products

IBM | Business partner award Innovation in System Technology


Alliances with technology leaders
- Strategic partners West Africa

Dimension Data uses its alliance relationships to provide appropriate solutions
using best-of-breed technology

We have preferred access to the latest technologies, premier technical support
and advanced training to provide our customers with the best solution possible


In summary

We specialise in IT Infrastructure and Services

Our differentiators

• We Plan, Build, Support and Manage IT infrastructure solutions globally

• Depth of technical expertise in our areas of focus

• Management of multi-vendor environments

• Deliver technology solutions aligned to business problems

• Customise and tailor solutions to meet client needs

• On-time delivery

• Local end-market support services

• Local language capabilities


Our vision

Our vision is to be the undisputed leading ICT company in West
Africa


Dimension Data - Company Profile

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