The ITpreneurs Expert Program is an Accredited Training Program, that uses a mix of self-paced study and instructor-led interactive teaching, to provide students the most efficient path to achieve ITIL Expert Level. It is a state-of-the-art educational program that incorporates innovative instructional design methods and optimally uses technology. Classroom time is dedicated to group learning and experience sharing, while the knowledge components of the Lifecycle or Capability courses and Managing Across the Lifecycle are completed at a time and pace convenient to the learner.

1. Achieve ITIL Expert Level Open doors you never thought possible!

2. What is the ITpreneurs Expert Program? The ITpreneurs Expert Program is an Accredited Training Program, that uses a mix of self-paced study and instructor-led interactive teaching, to provide students the most efficient path to achieve ITIL Expert Level. It is a state-of-the-art educational program that incorporates innovative instructional design methods and optimally uses technology. Classroom time is dedicated to group learning and experience sharing, while the knowledge components of the Lifecycle or Capability courses and Managing Across the Lifecycle are completed at a time and pace convenient to the learner.

3. The Four Pillars of the ITIL Expert Program Accelerated path to certification Intense group experience Innovation in design Experts Community Smart use of technology, innovative course design Eight (Lifecycle) or Ten (Capability) hours of self paced e-learning per Module allows students to learn the theory at their own pace Classroom sessions are focused at application of knowledge An e-reader with reference materials is provided Access to an Expert Community of peers Ongoing information and knowledge sharing Build and maintain an exclusive network of like minded professionals Achieve Expert in half the time it would normally take Condensed program results in the fastest path to Expert Certification Reduction of classroom time by more than 50% Limited travel, less time away from home or office ITpreneurs guarantees that students pass the exam and pays for retakes * Three intensive classroom sessions with your peers An ITIL v2 Service Manager group approach to learning Students and Instructor spend 10 or 12 intensive days together Individuals will grow in maturity while going through an exciting learning experience with peers * = Conditions apply

4. A program that makes the most effective use of instructional design methods Smart use of technology, innovating the way ITIL training courses are delivered Eight hours (Lifecycle) or Ten hours (Capability) of self paced e-learning per module that students can complete in their own time and pace. This includes an effective exam preparation guide Three intensive classroom training sessions where students discuss and share experiences with peers Digital reference material with background information provided on an e-reader or digital copy for on students laptops A virtual coach, available to help out when required Lifecycle or Capability Courses + MALC Applying, Analyzing, Synthesizing 10 or 12 days Interactive (virtual or physical) classroom training Comprehending and Applying the content 50 + 50 hours of Instructor supported self paced e-learning Knowing; understanding the ITIL principles E-reader with abundant reference material 4

5. Why become an ITIL Expert ITIL expert is the most sought after qualification in the IT industry for IT service Management. Expert Level will provide you superior knowledge of ITIL in its entirety. It will make you a better, more rounded IT practitioner or manager Recognition Become a well rounded professional Advance your career Becoming an ITIL Expert will make you an authority within the international IT Service Management Community, it will help you to accelerate your career Participating in the ITIL Expert Program allows you to better enable your organization to succeed in implementing ITSM 5

7. Achieving Expert Level by taking individual courses requires 25 (Capability) or 20 (Lifecycle) days away from the office

8. The ITpreneurs Expert program achieves the same in 12 or 10 days

9. ITpreneurs is the only provider who runs this program so frequently that there always are classes available to attend

10. Exam Pass Guarantee means success is guaranteed.

12. Lifecycle or Capability Track ITIL Expert Program– Lifecycle Track ITIL Expert Program – Capability Track The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization. Process Manager Operational Staff IT Manager Process Owner Process Consultant ITSM Implementer IT Practitioners ITIL Consultants The ITpreneurs Expert Program provides a track for those who are ambitious to grow into managerial or implementation oriented positions and a track for professionals who would like to widen and deepen their knowledge

17. Three virtual classroom sessions. The first two sessions are 4-days each for Lifecycle and 5-days for Capability. MALC is covered last and takes 2-days9

19. Relevance: ITIL v3 Expert has the potential to become as successful as Service Manager

20. Duration: 12 days classroom

21. Leads to: ITIL v2 Service Manager Certification

22. Relevance: the most renowned title in the ITSM v2 domain

23. Duration: 12 days classroomITIL v3 Expert V3 intermediate market needs a kick start Potential market size for ITIL Expert 2007/2008 Source: exin Students thoroughly enjoyed as well as feared the Service Manager course. Twelve intensive days in the classroom, hours of self study and challenging exams. ITIL Expert can achieve the same when combining the Intermediate courses and MALC in a condensed classroom setting

24. ITIL Expert, the new ITIL Service Manager 1 ITIL v2 Service Manager at it’s peak in 2008 with 11.000 Exams This is the market for ITIL v3 Expert. Expert has the potential to reach similar numbers in a couple of years 1 ITIL Expert 3 The current results show that this is far too ambitious if things don’t change Adoption is low, and market is not moving. ITpreneurs expects the market to reach only 5000 Experts by 2015 2 2 ITIL Expert gives the market a boost The ITIL Expert Program can boost the Expert market, and selected ITpreneurs partners can play a role at the forefront to make this happen 3

25. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 1 – Welcome and introduction The first interaction with your fellow students takes place 4 weeks prior to the first classroom session. The students and instructor dial in to a Virtual Classroom Environment for a 1-hour conference call. During this call, you will get to know each other, learn about expectations setting, and clarify everyone’s specific objectives for the program. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

26. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 2-3 – Self-study You received login details to the online campus and can now log on to get started with the e-learning modules of SOA and PPO. It will take you about 6 hours to complete one module. There is a clear focus on knowing/understanding the various processes covered in SOA and PPO. Your instructor is available through e-mail or telephone to address any of your questions. 12-hours in two weeks, that is about 1 hour per day e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

27. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 4 – 5-day classroom session After mailing and talking on the phone with everyone, you will now meet the group for the first time in a live classroom setting. In 5 days, you will cover the “practical” aspects of SOA and PPO and participate in group discussions and case-study exercises. During these sessions, you will not only learn about ITIL, but will also focus as much on experience sharing with your fellow practitioners. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

28. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 5 – Post-study and examination After a week of knowledge sharing and interaction, you are back home or at the office where you are trying to digest the information and make sense of what you’ve learned. There are 4 more hours of e-learning materials to complete, and this material will help you prepare for your exam optimally. When you feel ready, schedule your own exam at a time and date convenient to you. ITpreneurs Expert Program includes an Exam Pass Guarantee. If you do not pass the exam, we will pay for your 2nd or 3rd retake. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

29. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 6-7 – E-learning RCV and OSA The first block of the course is over with, and you are now starting with the second block of the course — RCV and OSA. The program structure basically repeats itself, and you will start with 6 hours e-learning per module. E-learning is the most learner-centric way of learning. Basically, you decide what you would like to learn and how much time you would like to spend on specific topics. If you need some help to structure your learning process, just ask the instructor, and he/she will monitor your progress and keep you on track! Mind-maps will help you navigate your way through the e-learning modules. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

30. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 8 – 5-day classroom session You will meet your fellow students and instructor again for the second classroom week, where you will be discussing RCV and OSA in greater detail. Group learning is one of the strengths of the Expert Program; spending so much time with like-minded professionals forms the basis for trust, knowledge-sharing, and long-lasting relationships. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

31. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 9 – Post-study and examination Back home for the second time, you will work toward taking and passing the RCV and OSA certification exams. The Exam Preparation section of the e-learning course includes a sample exam, exam facts, and tips and tricks that will help you prepare for the actual exam. If you complete the exam online, you will know the results immediately. If you opted for the paper-based version, it will take a bit longer for the results to be known, but this is typically no longer than 2 or 3 days. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

32. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 10 – E-learning MALC The last block of the course covers MALC. Be aware that you can only start with MALC after you have successfully completed all four Capability exams. Just like the individual Capability courses, the full MALC e-learning module takes approximately 10-hours to complete; six before the classroom course, and four after. The e-learning materials are available for 2 years after your first log on. This will allow you to go over the concepts and theory as many times as you want to, whenever you want, to refresh your memory or look up specific details. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

33. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 11 – 2-day classroom session This is the last time that you are meeting the group. This classroom session will only take 2 days, but the days are a bit longer; they are 9-hours each. Every student will receive digital reference material on an e-reader or as a PDF. This reference material contains background information and other knowledge relevant to the course. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

34. ITpreneurs Expert Program – The 12-week “classic” Capability Track Week 12 – Final Exam MALC The last step is the MALC exam. You will have to complete another 4 hours of e-learning and then schedule the exam at a time convenient to you. After completing the course, you will be invited into an exclusive community though where you will be able to continue interacting with your peers and build relationships with other ITIL Experts as well. e-learning SOA and PPO 5-day classroom SOA and PPO Post-study SOA and PPO e-learning RCV and OSA 5-day classroom RCV and OSA Post-study RCV and OSA e-learning MALC 2-day classroom MALC Post-study MALC Kick-off call Virtual instructor support/virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

35. ITpreneurs Expert Program – The 12-week “classic” Lifecycle Track Lifecycle Track The Lifecycle Track follows a similar approach as the Capability Track with three classroom sessions and 50-hours of e-learning. There are 10 days of classroom training divided in two weeks of 4-days followed by a session of 2-days for MALC. 2 weeks of 4 days each in the classroom for the Lifecycle modules 2 days in the classroom for MALC practical application 50 hours of self-study e-learning Thorough exam preparation included in the program E-learning SS, SD, CSI Four day Classroom SS, SD, CSI Post-study SS, SD, CSI E-learning ST, SO Four day Classroom ST, SO and CSI Post-study ST, SO, CSI E-learning MALC Two day Classroom MALC Post-study MALC Kick off call Virtual instructor support /virtual group support Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 1

37. E-learning material available for 2 years after completion of the course

38. E-learning focused at theory, explaining of concepts, exam preparation

42. For more information: www.itpreneurs.com/expert