Knowledge management in Hotel industry

1. KNOWLEDGE MANAGEMENT IN HOTEL INDUSTRY OVERVIEW Research question? Findings of the research Topic Other important information about the research topic Conclusions 22/06/2010 1 Mike Simiyu IBA 2007

3. Capturing of knowledge from employees.

4. Leveraging organizational knowledge.

5. Development of talented employees.

6. Understanding of the knowledge Grid.

7. Reducing costs and time saving.22/06/2010 2 Mike Simiyu IBA 2007

8. FINDINGS OF THE RESEARCH Knowledge can be embedded in processes,products,systems and controls. Knowledge can be accessed as it is needed from sources inside and outside the firm. It is versatile and can be transfrred formally,through training, or informally, by way of workplace socialization. It is the essence of the competitive edge! 22/06/2010 3 Mike Simiyu IBA 2007

9. OTHER IMPORTANT INFORMATION ABOUT KM -There are two types of KM strategies namely; 1.Codification strategy. 2. Expertise strategy. -There are three KM types namely; 1.Competency management. 2.Knowledge sharing. 3.Competitive knowledge management. 22/06/2010 4 Mike Simiyu IBA 2007

10. CONCLUSIONS Both organizations and employees within the Hotel industry must learn rapidly and uniformaly to keep pace with the fast-moving and highly competitive world inorder to gain sustainable competitive advantage in the market place. KM has to become a management philosophy shared by both management and employees, and also other stakeholders in the Hotel industry. 22/06/2010 5 Mike Simiyu IBA 2007

11. THANKS ALOT FOR YOUR EARS QUESTIONS?? 22/06/2010 Mike Simiyu IBA 2007 6