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Evaluating User Feedback Systems Worcester Polytechnic Institute Kevin Menard April 13, 2005
Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mandorvol Browser ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Informal Hypotheses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pilot Studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24.84% 29.81% Voluntary 27.95% 17.39% Mandatory Uncontrolled Controlled
Feedback ,[object Object],[object Object],[object Object],[object Object],0.918149466 0.745762712 Voluntary 0.977690289 0.946043165 Mandatory Uncontrolled Controlled 0.606345476 0.408668731 Voluntary 0.573518091 0.626190476 Mandatory Uncontrolled Controlled
Feedback Distribution ,[object Object],[object Object],28.88% 21.71% 49.42% Voluntary Uncontrolled 32.58% 16.67% 50.76% Voluntary Controlled 30.87% 22.28% 46.85% Mandatory Uncontrolled 46.77% 23.57% 29.66% Mandatory Controlled Dissatisfied Partially Satisfied Satisfied
Feedback Distribution (Cont.) ,[object Object],[object Object],8.19% 26.51% 19.93% 45.37% Voluntary Uncontrolled 25.42% 24.29% 12.43% 37.85% Voluntary Controlled 2.23% 30.18% 21.78% 45.80% Mandatory Uncontrolled 5.40% 44.24% 22.30% 28.06% Mandatory Controlled No Feedback Dissatisfied Partially Satisfied Satisfied
High-level Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object]
In-depth Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision Trees ,[object Object],[object Object],[object Object],[object Object],PagePosition PagePosition LinkTextLength Satisfied ≤  1 > 1 ≤  5 > 5 ≤  5 > 5 … … …
Data Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Classifier Type ,[object Object],[object Object],[object Object],[object Object],[object Object]
Optimizing Trees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tree Pruning Effects – Classification Accuracy
Tree Pruning Effects – Number of Rules
Results Voluntary Uncontrolled Instances: 1348 (31 users) # of Rules: 114 Tree Size: 221 Accuracy: 70.10% Voluntary Controlled Instances: 398 (29 users) # of Rules: 32 Tree Size: 61 Accuracy: 74.18% Mandatory Uncontrolled Instances: 2050 (37 users) # of Rules: 168 Tree Size: 329 Accuracy: 67.32% Mandatory Controlled Instances: 362 (20 users) # of Rules: 28 Tree Size: 55 Accuracy: 67.33%
Daily Classifier Results ,[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Future Work ,[object Object],[object Object],[object Object]
Daily Experiment Growth
Acknowledgements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Thesis Presentation

  • 1. Evaluating User Feedback Systems Worcester Polytechnic Institute Kevin Menard April 13, 2005
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  • 19. Tree Pruning Effects – Classification Accuracy
  • 20. Tree Pruning Effects – Number of Rules
  • 21. Results Voluntary Uncontrolled Instances: 1348 (31 users) # of Rules: 114 Tree Size: 221 Accuracy: 70.10% Voluntary Controlled Instances: 398 (29 users) # of Rules: 32 Tree Size: 61 Accuracy: 74.18% Mandatory Uncontrolled Instances: 2050 (37 users) # of Rules: 168 Tree Size: 329 Accuracy: 67.32% Mandatory Controlled Instances: 362 (20 users) # of Rules: 28 Tree Size: 55 Accuracy: 67.33%
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