SlideShare une entreprise Scribd logo
1  sur  21
Submitted to:
Miss Ravneet Kaur Tung
Submitted by:
Priya Trehan
Parul Dhingra
Rajiv
 Definition
 Purpose of listening
 Facts Of Listening
 Hearing And listening
 Why to be a good listener?
 Process of listening
 Types of listening
 Barriers
 How to be a good listener?
 Listening is the ability to understand and
respond effectively to oral communication.
 It is a psychological process which requires
more attention from the receiver.
 Every Good Conversation starts with Good
Listening.
 The primary purpose of listening is to
UNDERSTAND what the other person is
saying , not necessarily to AGREE with
him/her.
 A state of mind
 An intension to listen
 A method of understanding
 A process of clarifying and verifying
CLASSIFICATION OF LISTENING
 More than 35% of businesses think listening
is a top skill for success.
 Less than 2% of people have had formal
education with listening.
Writing
9%
Speaking
30% Reading
16%
Listening
45%
 Hearing: Hearing is With the Senses. Ears
pick up sound waves which are then
transported to your brain.
 Listening: Listening is with the mind.
Communication process and, to be successful,
is an active process.
 To be recognized and remember
 To feel valued
 To feel appreciated
 To feel respected
 To feel understood
 To feel comfortable about a want or need
WHY TO BE A GOOD LISTENER?
Understanding
Learning
Remembering
Recalling
Evaluating
Judging
Responding
Answering
Receiving
Hearing
 Ignoring listening
 Selective listening
 Empathetic listening
 Active listening
 Ignoring what the speaker say
completely.
 It is the worst type of listening.
 Listen only the portions of talk you want to
listen and don’t listen the other portions.
 It based on empathy.
 Here the listener
share the speaker his
emotions and feelings
and problems.
 The important type of listening.
 In active listening, the receiver tries to
understand what feelings, thoughts, &
beliefs are being communicated and accepts
it as the person’s own.
 Hearing
 Attending
 Interpreting
 Evaluating
 Remembering
 Responding
 Physiological Barrier
 Physical Barrier
 Attitudinal Barrier
 Cultural Barrier
 Lack Of Training
 Bad Listening Habits
 Stop Talking
 Think Before Talking
 Use Non Verbal Communication
 Take Notes
 Give Feedback
 L ook
 I nquire
 S ummarize
 T ake notes
 E ncourage
 N eutralize
Art of listening

Contenu connexe

Tendances

Listening skills
Listening skillsListening skills
Listening skills
smileyriaz
 
Active listening
Active listeningActive listening
Active listening
shakil2604
 
Improving your listening skills
Improving your listening skillsImproving your listening skills
Improving your listening skills
Rabia Nawaz
 

Tendances (20)

Presentation [Full] Effective Communication Skills
Presentation [Full]  Effective Communication SkillsPresentation [Full]  Effective Communication Skills
Presentation [Full] Effective Communication Skills
 
Communication
CommunicationCommunication
Communication
 
Listening skills
Listening skills Listening skills
Listening skills
 
Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills
 
Listening-Skills Helpful Presentation
Listening-Skills Helpful PresentationListening-Skills Helpful Presentation
Listening-Skills Helpful Presentation
 
Basic communication skills
Basic communication skillsBasic communication skills
Basic communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Effective Listening Skills
Effective Listening Skills Effective Listening Skills
Effective Listening Skills
 
Listening
Listening Listening
Listening
 
Importance of Listening
Importance of ListeningImportance of Listening
Importance of Listening
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
 
Improve communication skills
Improve communication skillsImprove communication skills
Improve communication skills
 
Listening skills
Listening skillsListening skills
Listening skills
 
THE ART OF LISTENING
THE ART OF LISTENINGTHE ART OF LISTENING
THE ART OF LISTENING
 
Active listening
Active listeningActive listening
Active listening
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Communication Skills Ppt
Communication Skills PptCommunication Skills Ppt
Communication Skills Ppt
 
Improving your listening skills
Improving your listening skillsImproving your listening skills
Improving your listening skills
 

En vedette

Shamna lesson plan 37
Shamna lesson plan 37Shamna lesson plan 37
Shamna lesson plan 37
shamnanoushad
 
Effective Listening
Effective ListeningEffective Listening
Effective Listening
Sampath
 
Effective listening presentation
Effective listening presentationEffective listening presentation
Effective listening presentation
shafiqahshukri
 
Types and barriers to listening
Types and barriers to listeningTypes and barriers to listening
Types and barriers to listening
Irshad Ahmed
 

En vedette (13)

Shamna lesson plan 37
Shamna lesson plan 37Shamna lesson plan 37
Shamna lesson plan 37
 
BARRIER OF LISTENING SKILLS
BARRIER OF LISTENING SKILLSBARRIER OF LISTENING SKILLS
BARRIER OF LISTENING SKILLS
 
barrier to effective listening
barrier to effective listeningbarrier to effective listening
barrier to effective listening
 
Importance of Listening to a Customer
Importance of Listening to a CustomerImportance of Listening to a Customer
Importance of Listening to a Customer
 
Barriers to effective listening.
Barriers to effective listening.Barriers to effective listening.
Barriers to effective listening.
 
Listening barriers
Listening barriersListening barriers
Listening barriers
 
Effective Listening
Effective ListeningEffective Listening
Effective Listening
 
Effective listening presentation
Effective listening presentationEffective listening presentation
Effective listening presentation
 
EFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLSEFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLS
 
assignment of cs
assignment of csassignment of cs
assignment of cs
 
Art of listening
Art of listeningArt of listening
Art of listening
 
Types and barriers to listening
Types and barriers to listeningTypes and barriers to listening
Types and barriers to listening
 
Listening skills (1)
Listening skills (1)Listening skills (1)
Listening skills (1)
 

Similaire à Art of listening

Role Of Communication In Financial Planning
Role Of Communication In Financial PlanningRole Of Communication In Financial Planning
Role Of Communication In Financial Planning
Sunil Kumar
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hr
Navin Roy
 
Communication and art of listening
Communication and art of listening Communication and art of listening
Communication and art of listening
gayathri2srcm
 

Similaire à Art of listening (20)

Types and barriers to listening.pptx
Types and barriers to listening.pptxTypes and barriers to listening.pptx
Types and barriers to listening.pptx
 
How To Listen Carefully And Empathically TRAINING
How To Listen Carefully And Empathically TRAININGHow To Listen Carefully And Empathically TRAINING
How To Listen Carefully And Empathically TRAINING
 
Typesandbarrierstolistening 131024073704-phpapp02
Typesandbarrierstolistening 131024073704-phpapp02Typesandbarrierstolistening 131024073704-phpapp02
Typesandbarrierstolistening 131024073704-phpapp02
 
Role Of Communication In Financial Planning
Role Of Communication In Financial PlanningRole Of Communication In Financial Planning
Role Of Communication In Financial Planning
 
Listening skills
Listening skillsListening skills
Listening skills
 
Presentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptxPresentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptx
 
Listening skill
Listening skillListening skill
Listening skill
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
Listening ppt
Listening pptListening ppt
Listening ppt
 
Listening skill
Listening skillListening skill
Listening skill
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hr
 
Listening - all concepts
Listening - all conceptsListening - all concepts
Listening - all concepts
 
11791095.ppt
11791095.ppt11791095.ppt
11791095.ppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Listening skills
Listening skillsListening skills
Listening skills
 
Day 1 devotee care course center for research and excellence
Day 1 devotee care course   center for research and excellenceDay 1 devotee care course   center for research and excellence
Day 1 devotee care course center for research and excellence
 
Listening
ListeningListening
Listening
 
Communication and art of listening
Communication and art of listening Communication and art of listening
Communication and art of listening
 
listening skills
listening skillslistening skills
listening skills
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 

Plus de priya_trehan

Plus de priya_trehan (14)

Security Mechanisms
Security MechanismsSecurity Mechanisms
Security Mechanisms
 
Wordpress
WordpressWordpress
Wordpress
 
Types of E commerce & Payment Models
Types of E commerce & Payment ModelsTypes of E commerce & Payment Models
Types of E commerce & Payment Models
 
Friction as a necessary evil
Friction as a necessary evilFriction as a necessary evil
Friction as a necessary evil
 
Introduction to trees
 Introduction to trees Introduction to trees
Introduction to trees
 
File handling
File handlingFile handling
File handling
 
Datapreprocessing
DatapreprocessingDatapreprocessing
Datapreprocessing
 
Johari window
Johari windowJohari window
Johari window
 
Input output
Input outputInput output
Input output
 
Silent sound technology
Silent sound technologySilent sound technology
Silent sound technology
 
Packages
PackagesPackages
Packages
 
Protocols
ProtocolsProtocols
Protocols
 
Kiosk
KioskKiosk
Kiosk
 
Photoshop
PhotoshopPhotoshop
Photoshop
 

Dernier

Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
KarakKing
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 

Dernier (20)

On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
 
Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet  PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...Kodo Millet  PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
 
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptxOn_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
 
FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024
 
Graduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - EnglishGraduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - English
 
Single or Multiple melodic lines structure
Single or Multiple melodic lines structureSingle or Multiple melodic lines structure
Single or Multiple melodic lines structure
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POS
 
SOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning PresentationSOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning Presentation
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Exploring_the_Narrative_Style_of_Amitav_Ghoshs_Gun_Island.pptx
Exploring_the_Narrative_Style_of_Amitav_Ghoshs_Gun_Island.pptxExploring_the_Narrative_Style_of_Amitav_Ghoshs_Gun_Island.pptx
Exploring_the_Narrative_Style_of_Amitav_Ghoshs_Gun_Island.pptx
 
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdfMicro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
 
Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 

Art of listening

  • 1. Submitted to: Miss Ravneet Kaur Tung Submitted by: Priya Trehan Parul Dhingra Rajiv
  • 2.  Definition  Purpose of listening  Facts Of Listening  Hearing And listening  Why to be a good listener?  Process of listening  Types of listening  Barriers  How to be a good listener?
  • 3.  Listening is the ability to understand and respond effectively to oral communication.  It is a psychological process which requires more attention from the receiver.  Every Good Conversation starts with Good Listening.
  • 4.  The primary purpose of listening is to UNDERSTAND what the other person is saying , not necessarily to AGREE with him/her.
  • 5.  A state of mind  An intension to listen  A method of understanding  A process of clarifying and verifying
  • 7.  More than 35% of businesses think listening is a top skill for success.  Less than 2% of people have had formal education with listening.
  • 9.  Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain.  Listening: Listening is with the mind. Communication process and, to be successful, is an active process.
  • 10.  To be recognized and remember  To feel valued  To feel appreciated  To feel respected  To feel understood  To feel comfortable about a want or need WHY TO BE A GOOD LISTENER?
  • 12.  Ignoring listening  Selective listening  Empathetic listening  Active listening
  • 13.  Ignoring what the speaker say completely.  It is the worst type of listening.
  • 14.  Listen only the portions of talk you want to listen and don’t listen the other portions.
  • 15.  It based on empathy.  Here the listener share the speaker his emotions and feelings and problems.
  • 16.  The important type of listening.  In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.
  • 17.  Hearing  Attending  Interpreting  Evaluating  Remembering  Responding
  • 18.  Physiological Barrier  Physical Barrier  Attitudinal Barrier  Cultural Barrier  Lack Of Training  Bad Listening Habits
  • 19.  Stop Talking  Think Before Talking  Use Non Verbal Communication  Take Notes  Give Feedback
  • 20.  L ook  I nquire  S ummarize  T ake notes  E ncourage  N eutralize

Notes de l'éditeur

  1. Hearing--