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Social Media
 Campaign
OVERVIEW
CONVERSATIONAL AUDIT




      Twitter 52%
            News 23%
            Blogs 13%
            Forums 11%
MISSION


To unite the campus community through social engagement.
TARGET AUDIENCE




                                                  Student Organizations/Resources
          Community Members/Partners




                                                                      Local Businesses
Faculty/Staff/Alumni
                                       Students
GOALS


        Increase interaction between on-campus
        organizations/resources.

        Strengthen relationship between campus
        and surrounding community

        Raise school spirit

        Increase attendence at events

        Generate higher positive sentiment

        Instill school traditions
CREATIVE STRATEGY



               Social Media
               Awareness Week

               Social Spartan OTM

               Gamification
SOCIAL MEDIA AWARENESS WEEK


                                                                                Join
                                                                                the
                                                                            Conversation




SCHEDULE
                                                                                   Hosted by:


DATE    TIME   EVENT/WORKSHOP

               KICKOFF MIXER | ft. Keynote Speaker Michael Brito, SVP of
               Edelman Digital


               140 | How to get your point across in 140 characters



               Content Counts! | Creating effective content calendars


               Social Media Tool Belt | Equip yourself with the essential
               tools for social media
                                                                            Michael Brito,
                                                                            SVP of Edelman Digital
SOCIAL SPARTAN OTM
GAMIFICATION STRATEGY
EVENT CALENDAR




SPARTAN PRIDE

EDUCATIONAL PROGRAMS

SPORTING EVENT

CAMPUS INVOLVEMENT
CONTENT CALENDAR




TWITTER

FACEBOOK

SJSU TODAY

YOUTUBE
ADVOCATE PROGRAM
CRISIS COMMUNICATION MAP
                                                                       engage
                                                                      privately


                                                        re-direct

COMMUNITY
 MANAGERS
                                               assess                Engage In      proceed       Converse           proceed         re-direct
                                                                      Public?                     Further?


                            COMPLIMENT




                                               SOCIAL                Expertise in                  Can CM                                     engage
                                                                                     assess
                                              SPARTAN               Organization?                   Help?                                    privately

              Monitor                                                                                           PARTICIPANT UPSET?
            Conversations

                             COMPLAINT         SJSU/                  Is Topic                  Is Engagement                                Positive
                                                                                    proceed                          proceed
                                               EVENT                 Sensitive?                     Positive?                               Outcome?




                                                                                                                      engage
                                                                                                                     privately
                                               assess                Legitimate?    proceed
COMMUNITY


                            OTHER ISSUES

                                     do not
                                     engage
                                                                                     engage
                                                                      re-direct
                                                                                    privately
MEASUREMENT & EVALUATION
THE TEAM

                                         Carolyn Galvante
                                         @CarolynGalvante




                                                            Tim Winfred
                                                            @PlatinumTim
   Quynh Nguyen
   @QuynhLatifah




                                                             Alaura Bergado
                                                             @AlauraAshley
Megan Wymer
@Megan7Wymer




                   Justin T.D. James   Ryan Whitchurch
                   @JTDJames           @RyanWhitchurch

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San Jose State University: A Strategic Social Media Campaign

  • 3. CONVERSATIONAL AUDIT Twitter 52% News 23% Blogs 13% Forums 11%
  • 4. MISSION To unite the campus community through social engagement.
  • 5. TARGET AUDIENCE Student Organizations/Resources Community Members/Partners Local Businesses Faculty/Staff/Alumni Students
  • 6. GOALS Increase interaction between on-campus organizations/resources. Strengthen relationship between campus and surrounding community Raise school spirit Increase attendence at events Generate higher positive sentiment Instill school traditions
  • 7. CREATIVE STRATEGY Social Media Awareness Week Social Spartan OTM Gamification
  • 8. SOCIAL MEDIA AWARENESS WEEK Join the Conversation SCHEDULE Hosted by: DATE TIME EVENT/WORKSHOP KICKOFF MIXER | ft. Keynote Speaker Michael Brito, SVP of Edelman Digital 140 | How to get your point across in 140 characters Content Counts! | Creating effective content calendars Social Media Tool Belt | Equip yourself with the essential tools for social media Michael Brito, SVP of Edelman Digital
  • 11. EVENT CALENDAR SPARTAN PRIDE EDUCATIONAL PROGRAMS SPORTING EVENT CAMPUS INVOLVEMENT
  • 14. CRISIS COMMUNICATION MAP engage privately re-direct COMMUNITY MANAGERS assess Engage In proceed Converse proceed re-direct Public? Further? COMPLIMENT SOCIAL Expertise in Can CM engage assess SPARTAN Organization? Help? privately Monitor PARTICIPANT UPSET? Conversations COMPLAINT SJSU/ Is Topic Is Engagement Positive proceed proceed EVENT Sensitive? Positive? Outcome? engage privately assess Legitimate? proceed COMMUNITY OTHER ISSUES do not engage engage re-direct privately
  • 16. THE TEAM Carolyn Galvante @CarolynGalvante Tim Winfred @PlatinumTim Quynh Nguyen @QuynhLatifah Alaura Bergado @AlauraAshley Megan Wymer @Megan7Wymer Justin T.D. James Ryan Whitchurch @JTDJames @RyanWhitchurch