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Chap004
Chap004
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CustomerServiceChap6
CustomerServiceChap6
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CustomerServiceChap2
CustomerServiceChap2
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CustomerServiceChap10
CustomerServiceChap10
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CustomerServiceChap1
CustomerServiceChap1
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CustomerServiceChap5
CustomerServiceChap5
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Week #9 Chap11 Mgt 489
Week #9 Chap11 Mgt 489
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professional resume updated
professional resume updated
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Recommandé
Chap004
Chap004
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CustomerServiceChap6
CustomerServiceChap6
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CustomerServiceChap2
CustomerServiceChap2
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CustomerServiceChap10
CustomerServiceChap10
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CustomerServiceChap1
CustomerServiceChap1
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CustomerServiceChap5
CustomerServiceChap5
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Week #9 Chap11 Mgt 489
Week #9 Chap11 Mgt 489
bhagchand
professional resume updated
professional resume updated
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Service Culture ▪ The Critical Importance of Service Employees ▪ Boundary-Spanning Roles ▪ Strategies for Delivering Service Quality Through People ▪ Customer-Oriented Service Delivery
Delivering performing-service-
Delivering performing-service-
Dr.Aravind TS
Employees' roles in service delivery
Employees' roles in service delivery
Rbk Asr
FOR SERVICES MARKETING BY SOOD
Delivering And Performing Service
Delivering And Performing Service
engineer sood
Healthcare Recruiter with great memory will help them be good at what they do and handle multiple requests without messing around with anything.
4 qualities you must possess before becoming a healthcare recruiter
4 qualities you must possess before becoming a healthcare recruiter
Dietitian Careers
Resume
Resume
MaeQuinne McKines
4362ch7 Sp10
4362ch7 Sp10
University of Central Arkansas
8 Gathering Views On Service Quality
8 Gathering Views On Service Quality
cavendish college
What are the new service realities
What are the new service realities
Sameer Mathur
People in service marketing
People in service marketing
Ponmuthu S PONS
SM
Employees role in service delivery
Employees role in service delivery
Binod Sinha
Nah, kalau yang ini bagaimana mengajak sang customer menjadi bagian dari perangcanang service yang "WOW" :)
Customer's roles in service delivery
Customer's roles in service delivery
Frisca Listyaningtyas
4362ch6 Sp10
4362ch6 Sp10
University of Central Arkansas
Busines presentation about communication.
The role of communication in business
The role of communication in business
Hfefe
IT - Communication
Ensuring two way communications
Ensuring two way communications
CMDLMS
this is marketing project
12 managing people in service organisation
12 managing people in service organisation
Ravi Gupta
Impact of finance and economy on services
Financial and economic impact of service
Financial and economic impact of service
NITISH SADOTRA
Today customer is the king and it is in fact a “customer era” and the focus should be on the customer oriented services
customer oriented service delivery in service sector
customer oriented service delivery in service sector
priyanka251
CustomerServiceChap7
CustomerServiceChap7
rtoddkane
CustomerServiceChap6
CustomerServiceChap6
rtoddkane
Chapter 7 - Customer service
Chapter 7 - Customer service
wadiszit
customer service chapter 3
Lucas customer service ch03
Lucas customer service ch03
EIBFS 2000
Consumer Behavior; Consumer Expectations; Consumer Perceptions
The customer focus
The customer focus
Aamir chouhan
Contenu connexe
Tendances
Service Culture ▪ The Critical Importance of Service Employees ▪ Boundary-Spanning Roles ▪ Strategies for Delivering Service Quality Through People ▪ Customer-Oriented Service Delivery
Delivering performing-service-
Delivering performing-service-
Dr.Aravind TS
Employees' roles in service delivery
Employees' roles in service delivery
Rbk Asr
FOR SERVICES MARKETING BY SOOD
Delivering And Performing Service
Delivering And Performing Service
engineer sood
Healthcare Recruiter with great memory will help them be good at what they do and handle multiple requests without messing around with anything.
4 qualities you must possess before becoming a healthcare recruiter
4 qualities you must possess before becoming a healthcare recruiter
Dietitian Careers
Resume
Resume
MaeQuinne McKines
4362ch7 Sp10
4362ch7 Sp10
University of Central Arkansas
8 Gathering Views On Service Quality
8 Gathering Views On Service Quality
cavendish college
What are the new service realities
What are the new service realities
Sameer Mathur
People in service marketing
People in service marketing
Ponmuthu S PONS
SM
Employees role in service delivery
Employees role in service delivery
Binod Sinha
Nah, kalau yang ini bagaimana mengajak sang customer menjadi bagian dari perangcanang service yang "WOW" :)
Customer's roles in service delivery
Customer's roles in service delivery
Frisca Listyaningtyas
4362ch6 Sp10
4362ch6 Sp10
University of Central Arkansas
Busines presentation about communication.
The role of communication in business
The role of communication in business
Hfefe
IT - Communication
Ensuring two way communications
Ensuring two way communications
CMDLMS
this is marketing project
12 managing people in service organisation
12 managing people in service organisation
Ravi Gupta
Impact of finance and economy on services
Financial and economic impact of service
Financial and economic impact of service
NITISH SADOTRA
Today customer is the king and it is in fact a “customer era” and the focus should be on the customer oriented services
customer oriented service delivery in service sector
customer oriented service delivery in service sector
priyanka251
Tendances
(17)
Delivering performing-service-
Delivering performing-service-
Employees' roles in service delivery
Employees' roles in service delivery
Delivering And Performing Service
Delivering And Performing Service
4 qualities you must possess before becoming a healthcare recruiter
4 qualities you must possess before becoming a healthcare recruiter
Resume
Resume
4362ch7 Sp10
4362ch7 Sp10
8 Gathering Views On Service Quality
8 Gathering Views On Service Quality
What are the new service realities
What are the new service realities
People in service marketing
People in service marketing
Employees role in service delivery
Employees role in service delivery
Customer's roles in service delivery
Customer's roles in service delivery
4362ch6 Sp10
4362ch6 Sp10
The role of communication in business
The role of communication in business
Ensuring two way communications
Ensuring two way communications
12 managing people in service organisation
12 managing people in service organisation
Financial and economic impact of service
Financial and economic impact of service
customer oriented service delivery in service sector
customer oriented service delivery in service sector
En vedette
CustomerServiceChap7
CustomerServiceChap7
rtoddkane
CustomerServiceChap6
CustomerServiceChap6
rtoddkane
Chapter 7 - Customer service
Chapter 7 - Customer service
wadiszit
customer service chapter 3
Lucas customer service ch03
Lucas customer service ch03
EIBFS 2000
Consumer Behavior; Consumer Expectations; Consumer Perceptions
The customer focus
The customer focus
Aamir chouhan
EIBFS customer service chapter 1
customer service ch01
customer service ch01
EIBFS 2000
En vedette
(6)
CustomerServiceChap7
CustomerServiceChap7
CustomerServiceChap6
CustomerServiceChap6
Chapter 7 - Customer service
Chapter 7 - Customer service
Lucas customer service ch03
Lucas customer service ch03
The customer focus
The customer focus
customer service ch01
customer service ch01
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SOCW 6520 WK 7 responses Respond to the blog post of three colleagues Has to be responded to separately and different responses in one or more of the following ways: Name first and references after every person Respond to the blog post of three colleagues in one or more of the following ways: Share an insight from having read your colleague’s posting. Validate an idea in your colleague’s post with your own experience. Peer 1: Alicia Description of Diversity and/or Cultural Competence Considerations in your Agency Cultural competence is extremely important in the social work profession. The text describes cultural competence as “awareness, knowledge, and skills social workers need to develop in order to deliver culturally appropriate services” (Danso, 2015). Culturally competence can commonly be obtained through culturally sensitive training or being aware of one’s own cultural biases. Some may even find that working with various cultures may increase one’s ability to remain culturally competent. At my agency, we have a culturally diverse staff and we work with clients of all ages and races. When conducting intakes or assessments, clients are treated with respect no matter the culture. There are times where we have to modify intakes or assessments, or treatments as a means to respect the culture of the client. Clinicians at my field placement are also obliged to always advocate for diversity within client treatment, and they are sure to engage with every individual in a way that is respectful to the client’s cultural background. Reflection of Agency Learning Agreement Of the core competencies presented by CSWE, the second competency pertains to diversity and cultural competence. The competency is simply titled ‘Engage diversity and difference in practice’ and focuses on ensuring that the importance of diversity and difference is applied and communicated, as well as engaging clients as it pertains to their culture. Also, social workers should apply self-awareness to manage personal biases when working with clients of a different culture. The learning agreement highlights this competency as a means to ensure that student interns are aware of the importance of engaging in diversity. Student interns should be like social workers in practicing without bias, and the learning agreement goals help students work towards achieving this competency. In order to fulfil such competency, student interns should first be aware of any biases or reservations they may have in working with clients whom are different. In addition to such, interns should also be mindful of daily interactions with various clients and ensure to communicate and behave in a respectful manner despite differences. References Danso, R. (2015). An integrated framework of critical cultural competence and anti-oppressive practice for social justice social work research. Qualitative Social Work, 14 (4), 572-588. Peer 2: Audri In hospice home health services, it .
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