Digital services enabling patrons’ success
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Beyond the Database: Digital Services Enabling Patron’s Success" 14th Annual Digital Libraries Symposium presented by Elsevier. Dallas, TX. Jan. 2012
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Digital services enabling patrons’ success
- 1. DIGITAL SERVICES ENABLING PATRONS’ SUCCESS 21st century skills for your staff Rudy Leon Technology Training & Outreach Librarian University of Illinois Urbana-Champaign @rudibrarian rudy.leon@gmail.com Digital Libraries Symposium -- Elsevier ALA Midwinter January 2012, Dallas
- 2. BEYOND THE DATABASE: DIGITAL SERVICES ENABLING PATRONS’ SUCCESS Library staff Access Information Seeking
- 3. Everything’s changing Who keeps the staff current? How do libraries support skill development in their own people? What skills are we talking about?
- 4. 21st century skills Our staff needs them as much and more than our patrons, students and scholars
- 5. Everyone Catalogers Selectors Electronic resource managers Web designers Liaisons Reference librarians Instruction Librarians Pathfinder creators …
- 6. What's a 21st century skill? Flexibility Contextual thinking, systems thinking Collaboration, teamwork Curiosity Critical thinking Problem-solving Effective communication
- 7. Why? Because everything is always changing Standards Interfaces Domains Tools Relationships
- 8. Dispositions Curiosity. Amplify it. Questing. Probe, seek, uncover Connectivity. Learning with & from each other John Seely Brown
- 9. How do we develop these skills? They can’t be taught They must be Fostered Mentored Made room for Allowed
- 10. Facilitates the learning of its members Continuously transforms itself Is better situated for change Implications for leadership and organizational culture The 5 Disciplines: Systems thinking Personal mastery. Mental models. Shared vision. Team learning. A Learning Organization
- 11. Tim e
- 12. New hire orientation Soft Skills Training Skills Inventory “Training” Growing People, part 2 1 Thing at a Time Chutes & Ladders Professional Development Growing People A multi-pronged approach
- 13. Active training program Deep history, rarely revisited Email fatigue So much more to share And, and, and… A solid, steady foundation Growing People
- 14. Resources for self-training Professional Development Mentoring Research methods Self-management Leadership Wellness Technology Conflict management
- 15. Practical conversations Chutes & Ladders A brownbag series about library services in the digital branch Conversations Build community Build trust Build expertise
- 16. 23 Things. modified Make learning part of every day Manageable Ongoing Self-guided + hands-on Archived Allows for conversation 1 Thing at a Time
- 17. Group blog Skills inventory/Experts list New Hire orientation Recording training opportunities For the future Growing People, part 2 New hire orientation Skills Inventory
- 18. Bullying Wellness Diversity Supervisory training Vendor training Productivity software Etc. Training “Training”
- 19. “Training” Growing People, part 2 1 Thing at a Time Chutes & Ladders Professional Development Growing People New hire orientation Soft Skills Training Skills Inventory
- 20. Digital Services Enabling Patron Success 21st century skills for your staff Rudy Leon Technology Training & Outreach Librarian University of Illinois Urbana-Champaign @rudibrarian rudy.leon@gmail.com
Notes de l'éditeur
- Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services
- Half life of a given skill is under 5 years. It used to be 10-15 years.Stability is changing meaning. What is stable is more meta, more pattern based. Stability is generally shifting to flow. Small changes, constant changes, non codified knowledgeSurfing this flow, having tacit knowledge to allow navigation is the most prized skill
- Is better situated to respond to the unexpected as well as get ahead of the curveSystems thinking – Big L library, campus as a whole, highered, etc. See the bigger pictures (Context!), make connections, prepare for what’s comingPersonal Mastery – individual skills growingMental models – Individual and organizaitonal. For successful learning environment, develop an open culture, inquiry and trust. Sometimes need to unlearn history, move away from “we’ve always done that” Develop organizational action plans (and assess!)Shared vision – cannot be instituted top down, must be grown from the inside outTeam learning – bringing it out to the whole. The theory has has some criticism in terms of actual attainability, but the challenges of changing leadership and org culture are no reason not to emply the principles
- SO much to do. SO much need. Time is relativeThink in different time scales.
- The Staff development BlogImmediate change, but with built in potential over time Some successes, some failures. Again, patience, time, flexibilityThere was so much that had been introduced and never mentioned again. Paper handouts given and lost and unfindable. Selected a platform with multiple push and pull options, sent out emails to announce blog posts initially and still occasionallyEmails get archived on to the blogPoll: do you have staff training blogs? Or newsletters or communication?
- Professional development collectionItems not held by the library
- Came out of conversation with becky, changed how I planned to do thisDigital branch servicesFacebookTwitterGoogle analyticsReference servicesCollectionsWeb design best practices
- It’s all about building a solid foundation. And then building on that foundation, patientlyBuilding communityBuilding trust
- Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services