Building Edinburgh's 21st Century Libraries. Liz McGettigan.Twin Cities Conference: Innovation into Practise- New Service Concepts, Helsinki and Turku, Finland, 13-16 May 2009

1. Building Edinburgh’s 21 st Century Libraries a self evaluation and improvement model Liz McGettigan Head of Library and Information Services Edinburgh City

2. External trends A much more networked world Much more bandwidth Many more devices Much more digitised content More hunger for knowledge More demand for learning More competition for time

3. Library trends Total cost driven downwards – via more automation More digital content and alternatives Many more digital natives Faster, more relevant, more timely, more personal, Customer interaction, adding and amending, suggesting content. Users serving themselves anywhere, anytime Universally searchable library

7. Increased service demands require quality management and new approaches… ECLIS is improving rapidly in all of these areas and here’s how

8. Access to information Participation Meeting readers’ and learners’ needs Organisation and use of resources and space Leadership, Ethos and values

9. Access to Information WEB 2/3 ELECTRONIC RESOURCES LITERACIES- BUSINESS & HEALTH

17. Personal and community participation COMMUNITY HUBS SOCIAL CAPITAL COHESION

20. Organisation and use of resources BUILDINGS BUDGETS MARKETING AND PROMOTION

25. Meeting readers’ needs MILLION ITEMS EVENTS CITY OF LITERATURE

28. Learners’ experiences CITY WIDE SELF FUNDING EMPLOYABILITY

30. Ethos and Values CUSTOMER SERVICE EXCELLENCE STAFF SOCIAL CAPITAL COHESION INCLUSION

35. Places they love to visit and learn Bright colourful stimulating creativity

37. CRAIGMILLAR

38. Leadership PLANNING and VISION VALUES STAFF BUY IN

40. Thank you for listening