The course plan for ITIL Intermediate SO comprises of service operation principles, achieving balance in service operation, operational health, communication, documentation, service operation processes, policies, principles and basic concepts, common service operation activities, network management, storage and archive, database administration and middleware management. This beneficial course equips you with aspects such as technical management function, application management function, service desk function, technology considerations, implementation of service management, operational staff in design and management, planning and implementing service management technologies and critical success factors.
