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Organizing for service leadership

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Bayu Trinurcahyo
Bayu Trinurcahyo
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Heskett et al
Customers The Marketing Imperative Human Resources Imperative The Operations Imperative
Defining Three Functional Imperatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: John Kotter
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[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Daniel Goleman

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Tendances (19)

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Organizing for service leadership

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  • 6. Customers The Marketing Imperative Human Resources Imperative The Operations Imperative
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