Providing local authorities with top quality services that meet the residents’ increasing demands, while processing their requests quickly and efficiently is the new challenge facing administration. Aastra develops a range of unified communication solutions perfectly suited to the different needs of local authorities in terms of reception, information, quality of service, performance, security and closeness with residents.
4. A marketview Local communities in 2010 Time of crisis Reduction of investments – except for strategicinvestment Strategicinvestment To enable the progress in competition. To be more efficient in case of new growth. In spite of a difficult context, the market of the public sector represents a strong potential of purchase. A PBX system to renew. First sector to implement convergent solutions. Investment of the communities supported by the government. April 11 4 Local Authorities Industry Market
5. Evolutions Trend Optimization of the reception. Qualityreception plans Green IT « Y » generation 75-84 generations Local communitiesfacing the problem of generationswithcompletlydifferent expectations. How to integratethis new population ? April 11 5 Local Authorities Industry Market
6. Targets To optimize the internalwork of the communities. To improve the citizens’service. To simplify administrative procedures. To support the economicdevelopment. April 11 6 Local Authorities Industry Market
7. Positioning of Aastra N°1 in Europe on the professionalmarket. Aastra offers a range of Open Solutions. Significantmarketshare 45 % in local authorities (according to country). 60 % in the hospitalsector (according to country). Recognizedcompetence in ToIP : twice winner of benchmarking PBX and winner of benchmarking SIP terminal. Communication Solutions of Aastra solution are a strategicinvestmentwhichimprovesyourcompetitiveness. April 11 7 Local Authorities Industry Market
136. Components of Aastra local communities solution April 11 Local Authorities Industry Market 26
137. Components of the Aastra Local communities solutionUnified Communication applications April 11 Local Authorities Industry Market Collaborative communication CTI, CRM, Multi-directory Softphone, Video sharing Smart routing Conference Confidentiality Recording ACP IP Conference Telephony Web Portal Unified Messaging E-mail, Voice, Fax. TTS, Voice Reco Mobility - WAP Presence & IMFollow-me CalendarChat Unified Communication Portal UCP & TWP Attendant Multi-directories Calendars Statistics Contact Center IVR MultimediaAgents Smart Scripting ACP Web Attendant ACP Contact Center 27
138. Technological partnership April 11 Local Authorities Industry Market 28 Alarm server Walldisplay solutions Mobility CMS, billing Data Infrastructure , Wlan Internet, Wlan
141. Profile of the customer Dijon City of Dijon decided to replace its telephony system and benefit from a single telecom architecture and offer new services. 40 independent locations are operating their own PBXs and switchboards. 2500 workstations. Very high maintenance costs. April 11 Local Authorities Industry Market 31
142. Needs Implement a new telephone system. A distributed architecture, based on IP and supported by a private 40 kilometer fiber optic network linking the main locations. Future-proofed and cost-effective. April 11 32 Local Authorities Industry Market
143. Aastra Solution City of Dijon choose an Aastra communication system: 2 Aastra communication server 15 gateways in a network structure 2000 IP handsets, 350 analog terminals and 150 fax machines The UCP messaging system solution for 1500 wokstations The TWP solution for 1500 workstations ACP Conctact Center and M7430 management center April 11 33 Local Authorities Industry Market
144. Benefits The Aastra solution is simple in its overall design but comprehensive in its functions, thereby it matches perfectly with the customer needs. A single architectural network. Productivity – enhancing CTI solution. Efficient management of up to 800 calls per day. Cost-effective. “The new telephone system offers a wealth of new opportunities for a better communication with our citizens” April 11 34 Local Authorities Industry Market Xavier Lenoir, Director of Information Systems – City of Dijon
146. Isère Regional Council Needs Mobility needs. Unified services needs : messaging, conferences . To offer identical services at any point. To reduce costs on internal sites WAN links. Centralized administration. Requirements Solution enable to secure in the case of failure WAN : autonomy. Deployment spread : Availability WAN network ; Availabilitywiring and switches . Services more homogeneous at every point of network. Telephone services equivalent to the well known ones. Aastra 5000 solution with: 4000 IP terminals 2 Aastra Communication Server 5000 duplicated « Stratus » 27 « sensitive » sites ( withAastra XD gateway) 165 «minors » sites (with or without AXS/AXL gateway) Aastra Communication Portal Call Center : 40 agents; Web Services : TWP Caller-Alerter-Phone-Rules for 500 users up to 3000 April 11 36 Local Authorities Industry Market
147. A great number of customers in France Communauté d’agglomération Evry-Courcouronnes-Bondoufle-Lisses Conseil de l’Europe Conseil Général des Vosges Conseil Général du Lot Conseil Général de la Marne Conseil Général de Savoie DDE Aurillac Lycée Berthollet Lycée Marguerite de Navarre Mairie d’Alès Mairie de Chambly Mairie de Charenton-Le-Pont Mairie de Chelles Mairie de Dijon Mairie de Grenoble Mairie de la Garde Mairie de Mennecy Marie de Paris Mairie de Rouen Mairie de Tourcoing Mairie de Boulogne-Billancourt Marie de Cergy April 11 37 Local Authorities Industry Market
151. Brochure, website and magazines Local communities dedicated documentation Brochure Powerpoint presentation Website Trade Show list Magazine list April 11 41 Local Authorities Industry Market
152. Organisations, press and publications To becompleted by country Website To becompleted by country European Commission http://ec.europa.eu/index_fr.htm#top April 11 Local Authorities Industry Market 42
153. Sometrade shows To becompleted by country April 11 43 Local Authorities Industry Market
155. The future of local communities Round-the-clock service - 24h a day and 7 days a week No more queues Video services «Triple Play» service in communes – local TV on ADSL + local informations (storm) Services paid by internet /TV / GSM Service by phone / mobile phone : bus ticket Vote home / virtual polling Virtual City Hall: real-time interaction Geolocationtool / RFID April 11 45 Local Authorities Industry Market
156. WhoisAastra ? Major actor of Unified Communications Aastra provides technological components based on market standards and compatible with installed data infrastructure Systems Infrastructure Real time Communications Evolution of needs « hyper-connectivity» « Easiness » « Reliability » Unified Messaging Aastra People Presence & Collab. Management & Security Integration in business applications Organizations Modular architecture, integration into the local communities Information System, Communication Enabling Business Processes (CEBP). 46 Local Authorities Industry Market April 11