1. Proses Bisnis
Telekomunikasi Selular
Kuliah Umum Sistem Informasi Manajemen
Fakultas Ekonomi, Universitas Jenderal Achmad Yani
Cimahi, 11 April 2014
Oleh: Helmi Wahidi

2. Knowing MIS
Telecom Process
The 2nd Curve
Discussion
Agenda
2

3.  Management Information Systems
(MIS) is the study of people,
technology, organizations and the
relationships among them.
 MIS helps firms realize maximum
benefit from investment in
personnel, equipment and
business processes.
 MIS is a people-oriented field with
an emphasis on service through
technology.
What is Management Information
Systems?
Source: http://mays.tamu.edu
3

4. 4
Telco Process Framework
Source: http://www.tmforum.org

5. 5
Process Hierarchy

6. 6
Future Mobile

7. 7
Telco Main Process
DEVELOPMENT CRM REVENUES ENTERPRISE
•License
•Technology
•Networks
•PLM
•Marketing
•Customer
Contact
•Sales
•CLM
•Billing
•Payment
•Assurance
•Strategic
•Human
Capital
•Asset
•Stakeholder
C U S T O M E R

8. 8
GSM Networks

9. 9
GSM from 1G to 5G

10. 10
SIMcard Process

11. 11
Customer Lifecycle
• Acquire prospective customer.
• Manage the customer lifecycle through:
• Segmentation
• Campaign (up/cross selling)
• Loyalty
• Churn & win-back management.

12. 12
Telco Assurance
Source: http://www.ey.com

13. 13
Revenue Leakages
Source: http://www.kpmg.com

14. 14
Digital Life
(DNA ecosystem)

15. 15
The 2nd Curve

16. M2M
16

17.  Comment
 Question
 Critique
 Suggestion
17
Discussion

18. Terima-kasih
Contact: helmiwahidi@gmail.com