Deliverology process approach used by educators to increase education performance outcomes in Unified School Districts, Community Colleges and Universities.

1. DEMYSTIFYING DELIVEROLOGY
Achieving Transformative Outcomes

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WHO WE ARE?
At Hudnall, Thomas, Wilson, Inc. (HTW) we provide
people, process and technology solutions to enable our
clients to optimize their return on investment goals.
We apply best practice disciplines, including Balanced
Scorecard and Six Sigma, to help our clients identify,
validate, solve and achieve business advantages and
expanded return on their investments.

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OUTCOMES: VALUE STATEMENT
We bring a holistic range of expertise that allows our clients
to address a broad spectrum of opportunities.
We achieve educational outcomes, enhance processes, and
improve customer service in an effective and efficient
manner.

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OUR MISSION
Our goal is to partner closely with our clients, within the K-12 and higher education, to help facilitate
their goals of leadership within their respective industries.
HTW is guided by fundamental values
● Bringing and maintaining integrity, respect, transparency and inclusion as a
constant in all aspects of our work.
● Tailoring solutions to best fit client needs.
● Using a consistent and effective framework across engagements.

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PATRICIA HUDNALL: BIO
Patricia (Pat) Hudnall has over 30 years in delivering professional consulting services to a
variety of corporate and organizational clients. Delivered solutions has included project
and program management, methodology development, strategic planning, Six Sigma
process engineering, governance, and risk mitigation. Past clients include Bank of
America, VISA, Cisco Systems, Sun Microsystems, ATT, Pacific Gas & Electric, Delta Dental,
Department of Defense, and Santa Clara County.
Ms. Hudnall has a BA, Industrial Management, Golden Gate University, SF, CA, Executive
Leadership and Management, University of Notre Dame, and is a Six Sigma Black Belt,
Villanova University.

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WE UNDERSTAND YOUR CHALLENGES
• Policy driven initiatives
• Linkage between policies and educational
outcomes
• Linkage between funding and student
performance improvements
• Effective funding of new Common Core
standards and other one-time initiatives
• Potential need to document how districts
will spend extra dollars that new funding
systems provide for low-income students,
foster children, and English learners
• New/revised shape of local control and
accountability plans
• Anticipated outcomes of online
standardized testing
• Tools to facilitate increased parent
participation and engagement
• Difficulties creating the linking between
policy and educational outcomes
• Lack of significant academic progress for
students with special needs
• Student readiness for college and careers
with lack of well-defined standards
Educators face a range of challenges…….

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WHAT IS DELIVEROLOGY?
A process approach designed
with the goal of driving
improvements in student
achievement
An approach that bridges the
gap between:
Educational aspirations
Educational outcomes

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WHY DELIVEROLOGY?
• Each educational institution has the
over-arching responsibility of delivering
an effective education to its students
• The Ongoing Challenge: “Driving
excellence in educational results”

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DELIVEROLOGY FOUNDERS
• Sir Michael Barber, Deliverology Founder
Founder of the US Education Delivery Institute in 2009 (to help US education systems
strengthen their capacity to deliver results).
Expert Partner in McKinsey & Company’s Global Public Sector Practice & head of its
Global Education Practice
• Andy Moffit
Senior Practice Expert & co-founder of McKinsey & Company Global Education Practice
Large urban districts, state education departments, national foundations an
nonprofits, and private sector companies, large-scale reform and key strategic efforts
• Paul Kihn
Associate Principal in McKinsey & Company’s Global Education Practice specializing in
human capital strategy, system transformation, and delivery of large-scale reform

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CURRENT SITUATION
Our goal is to help students learn, prepare them for college, and help
them succeed in post secondary education and beyond.
We have general agreement as to:
Desired outcomes
The types of reforms necessary to achieve those outcomes
College and career-ready standards
Tools to measure and support effective teaching
Demonstrated Improvements,
Realized slower than we’d like, and
uneven progress

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THE CHALLENGES
What is holding us back?
Policy does not make things happened by themselves
It is necessary to define how we actually deliver results
Implementation “Don’t tell me what. I know what.
Tell me how.”
Margaret Thatcher to her advisors

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HTW BRINGS PROCESS, CONTROL, AND IMPLEMENTATION QUALITY
• Collaboration with the delivery teams and district administrators
for a cohesive view of the approach, process, and outcome
targets
• Structured implementation approach – a defined end-to-end
process with built in best practices
Customized and web-enabled process framework
Online documentation library
• Expanded tools set to help drive delivery, information gathering,
and communications

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CASE STUDY: WHY IS A PROCESS-CENTRIC APPROACH IMPORTANT?

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COMPONENTS OF DELIVEROLOGY
Develop A Foundation
for Delivery
A. Define Your Aspiration
B. Review the Current
State of Delivery
C. Build the Delivery Unit
D. Establish a Guiding
Coalition
Understand the Delivery
Challenge
A. Evaluate Pat and Present
Performance
B. Understand Drivers of
Performance and Relevant
System Activities
Plan for Delivery
A. Determine Your
Reform Strategy
B. Set Targets and
Trajectories
C. Produce Delivery Plans
Drive Delivery
A. Establish Routines to
Drive and Monitor
Performance
Solve problems Early and
Rigorously
C. Sustain and
Continually Build
Momentum
Create an Irreversible
Delivery Culture
A. Build System Capacity
all the Time
B. Communicate the
Delivery Message
C. Unleash the “Alchemy
of Relationships”

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HTW’S REFINEMENT AND CUSTOMIZATION
Formulate Steps
to Obtain
Consensus
Evaluate
Aspirations &
Target
Stakeholders
Facilitate
Aspiration
Approval
Refine or Define
New Aspirations
Clarify Existing
Aspirations
Identify Existing
Aspirations
Define & Plan
Communications
Clarify Team Roles
& Responsibilities
Identify Aspiration
Team
Stakeholder Roster
Communications Plan
Aspiration Worksheet
Aspiration Acceptance Approach
Aspiration Approvals & Consensus
Supporting
Tool Library
Each Step:
• Process Description
• Role & Responsibility
• Risks/Opportunities
• Best Practice
Develop or
Statement of
Aspirations

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HTW’s APPROACH BENEFITS YOUR EFFORTS
HTW optimizes the implementation process and significantly
increases the odds for success
Local solution that meets local needs while adhering to program principles
Promote accelerated learning and timely engagement
Tools to drive course correction and reset improvement trajectories
Establish a routine to drive and monitor performance
Test tools with delivery teams to promote effective time management

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OUR PACKAGES
Program Review
The review is designed for existing delivery initiatives. This programs engages the delivery team with
the goal of improving delivery success. The review looks at the aspirations, delivery approach,
baseline metrics, and improvement trajectories. Deliverables include a gap analysis and
recommended action items designed to drive optimum improvement results.
Program Implementation Partnership
This services establishes the partnership to support each aspect of delivery program implementation.
This program is structured to deliver aspiration definition and consensus, communications across the
stakeholder population, tool development, baseline metrics analysis, formation of key indicators for
early performance reporting, and team rollout.
Web-Enabled District Framework
This service results in the online web-enabled process and tool framework. The effort involves
documenting the workflow currently being used by the delivery team, identifying and developing
additional support tools, and integrating the web environment into the district IT environment. Site
training is conducted to promote effective utilization by delivery teams and stakeholders.
Team Training & Engagement
This service is a series of district wide seminars designed to promote collaboration, communications,
and engagement across delivery teams and stakeholders including partners, parents, and students.
Seminar content focuses on the approach, tools, baseline metrics, improvement targets, and
communications approaches.

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2507 SPRINGS ROAD, VALLEJO, CA 94591
SATELLITE OFFICE
8055 COLLINS DRIVE, OAKLAND, CA 94621
INDIA OFFICE
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DELHI 110092, INDIA
WEBSITE
www.hudnallthomaswilson.com
TELEPHONE
1 (707) 999- HTW6 (4896)
EMAIL
outcomes@hudnallthomaswilson.com
CONTACT AND FIND US