Good communication skills in life will ensure everyone around you understands you and you understand them. You will be confident and assertive. There will be less misunderstanding and you will rarely have to face issues that come with poor communication.

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Effective Communication Skill

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Today’sTopic
1. What is Communication?
2. Communication Process
3. Barriers of Communication
4. 6 C’s of Communication
5. Seven Challenges of Communication
6. Worst Communication exampleVideo
7. Some Body Language tips
8. Do’s and Don’t in communication
9. Communication Game
10. Prize Distribution

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What is Communication?
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE..

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The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

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Barriers to communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions

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7 C’s of Communication
1. Clear.
2. Concise.
3. Concrete.
4. Correct.
5. Coherent.
6. Complete.
7. Courteous.

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Six Challenges of Communication
1. Listening carefully and responsively.
2. Explaining your conversational Intension and inviting
consent.
3. Expressing yourself more clearly and completely.
4. Translating complaints and criticisms in to requests.
5. Asking question more Open-Endedly.
6. Expressing more appreciation.

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1. Listening carefully and responsively.
1. Listen first and acknowledge what you hear.
2. Listening to others helps others to listen.
3. Face the Speaker
4. Maintain 60 -80 % eye contact minimum
5. Minimize external and internal distractions
6. Respond appropriately
7. Don’t make judgment first only ask question
about situation.

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First Example:-
“I’m really sorry, Anand, but you have to stay in bed.Your doctor says your
bones won’t heal unless you stay put for another week.”
Right one
“I hear that you are very uncomfortable right now, Susan, and you would
really like to get out of that bed and move around. But your doctor says
your bones won’t heal unless you stay put for another week.”

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Mother to son
I can’t give you any more cake, you have already had three cake.
Good One
“I know that you want some more cake and ice cream, Bunty,
because it tastes so good, but you’ve already had three pieces
and I’m really worried that you’ll get an upset tummy.That’s
why I don’t want you to have any more.”

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2. Explaining your conversational Intension and
inviting approval.
Explanations of-intent and invitations-to-approval we can help
our conversations along in four important ways:
 First :- we give our listeners a chance to approval to or decline.
 Second :-we help our listeners to understand the “big picture,”.
 Third :-we allow our listeners to get ready.
 Fourth :-we help our listeners understand the role.

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 I would like to talk with you for a few
minutes about [subject matter].When
would be a good time?”
 “Hi Anil, do you have a minute? Right
now I’d like to talk to you about... Is
that ?”

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3. Expressing yourself more clearly and
completely
 Slow down and give your listeners more
information about what you are experiencing
by using a wide range of “I-statements.
 Filling in the missing information.

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The Five messages
1.
• Seeing and hearing
2.
• Feeling
3.
• Because I…
4.
• And Now I want….
5.
• So that…..

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1. Seeing
and hearing
When I see you working over your
machine in this way.
2.feeling I feel very happy
3.Because I Because I exactly want you to do work
in this way
4.And now I
want
And now I want you to do this in the
same way in future.
5. So that So that we could get good out put and
you will be safe also.
First Example

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1. Seeing
and hearing
When I saw you scolding your junior .
2.feeling I feel very bad
3.Because I Because I think you should not scold him
like that
4.And now I
want
And now I want you to avoid this kind of
behavior in future
5. So that So that you can maintain your respect
with juniors and make environment good.
Second Example

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Some Body Language Tips

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Don’t

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Good One

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Some experiment which show the impact of three
main basic hand gesture on audience.
1. Palm Down
2. Palm up
3. Pointing Finger

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Conducted an experiment with 8 lectures who were asked to use
these three hand gestures during a 10 minutes talks to the range
of audiences.
Lecturer who used palm
up position received 84%
positive testimonials
Palm up position

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Lecturer who used palm
down position received
52% positive testimonials
Palm down position

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Lecturer who used pointing
finger position received 28%
positive testimonials only with
the same lecture.
Pointing Finger position

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4.Translating complaints and criticisms
in to requests.
 Why many people have a hard time making
requests.
 Why criticisms usually don’t get the positive
result we want.
 Specific action requests help to focus your
listener’s attention on the present situation.

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“Turn down that music!”
could be restated as:
“Hi. I live upstairs and your music is
really booming the walls up there.
Would you please turn it down so
we can hear our TV”

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Asking question more Open-Endedly .

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 Don’t ask question which could be
answered with simpleYes/No.
 Ask question which could provide more
and relevant information and encourage
others to share of their thoughts and
feeling.

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Ex:-
1.Did you like that movie?
Good One :-How did you like that movie?
2. Do you need information about this project?
Good One :- What kind of information do you
need about this project?

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Expressing more appreciation

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EXPLORING EXAMPLES OFTHREE-PART APPRECIATIONS
1. When I saw/heard... 2. I felt... 3. because …
When I saw the flowers
on the table...
...I felt so grateful to
you...
...because the flowers
reminded me of all the
nice things you do
around here”
When I heard that you
helped my son in his study
I felt so happy Because I wanted someone
to help my son and you did
it thanks.
When I took the food you
made
I feel so lucky Because only lucky people
can take this kind of tasty
food thanks for inviting
me.

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Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood
accurately or not
In case of an interruption, always do a little recap of what has been
already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of
view.
Repeat what the speaker has said to check whether you have understood
accurately.
ESSENTIALS OF COMMUNICATION
Dos

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ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of
people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the
speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.

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Communication Game

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Rules
1. Message should be transferred by at least three channels.
2. Receivers can write down only two point among all
whichever they feel difficult to remember.
3. Answer will be given by the last channel only.
4. Answer will be given in written form.
5. Every right answer enable team to gain 10 marks.

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Game 1st :- Order to manufacture motor item
1. How many motors does boss require?
2.ByWhat date and time does boss want all the item
to be manufactured?
3.What is the motor item no.?
4. On what e-mail id does he want the confirmation from Philips Mangers ?
5.What mobile no. does Philips manager have to call on?
4946
5 Aug 2012,4:36 pm
PLS248
rk.joshi.manager@elin.com
08852593462

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Game 2nd :- Required Manpower for company
1. How many persons does boss require for Press Shop?
2.How many total persons does Personnel manager
Require?
3.How many persons does P. Manager require for ELF and Molding?
4. How many persons does P. Manager require Graduates ?
5. How many persons does P. Manager require diploma holder?
29
187
19 / 87
93
35

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Game 3rd :- Giving details about salary
1. What is the bank Account No. of Newly appointed HOD?
2.What basic salary has been decided for HOD ?
3.How much PF are deducted from HOD salary every month?
4. How much % of the basic does HOD have to pay as a professional tax ?
5. How much conveyance charge are given to HOD?
0008989462
35250
1290 p/m
12.36 %
1585

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Game 4th :- Purchasing grocery item
1. 23 pieces of what item does the father have to buy?
2.How much pieces of Clinic all clear shampoo does he have to buy ?
3.Name the company of Papad packet?
4.He has to buy _______________ 250 gram?
5.What and how many item does the family require for worshiping?
Clinic All Clear oil
17
Photo Chhap
Cardamom
6 Banana,2 Apples and I coconut

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