Technical Support Specialist and IT Teacher Provide the best possible service in the most efficient possible manner, Success of the organizational structure is dependent on the technicians' understanding of their level of responsibility and commitments, response time commitments, and when to appropriately escalate an issue and to which level and Skills Support the Project managers to pay advances for participants and help them to close the advances during the workshop or seminars.

1. Ala’a Shalabiyeh
+962797345847 | Amman, Jordan | ashalabiyeh@yahoo.com
Technical Support Specialist and IT Teacher
Provide the best possible service in the most efficient possible manner, Success of the organizational
structure is dependent on the technicians' understanding of their level of responsibility and
commitments, response time commitments, and when to appropriately escalate an issue and to
which level and Skills Support the Project managers to pay advances for participants and help them
to close the advances during the workshop or seminars.
Professional Experience
Technical Support Specialist
Injaz Human Resource Development
February 2012 – April 2013
Irbid - Jordan
• Successfully provide Information Technology and network support for management company
staff, and worked alongside owners, managers, and brokers.
• Maintain system request tickets, escalating user issues and follow up to make sure that the
problem has been fixed.
• Install and deploy new PCs connecting end users with domain and network groups.
• I have read your announcement for a vacancy for the post of assistant in the reception and the
tasks and responsibilities of the public of these responsibilities to the implementation of
development works and as well thought out plans.
• Write reports and fill out a form for volunteers to support the poor and needy and the
development level of thinking.
IT Teacher
National Private School
May 2013 – May 2015
Responsible for teaching a computer curriculum that is consistent with the schools district goals and objectives.
Irbid, Jordan
• Teaching all areas of the school computer curriculum.
• Teaching students the latest computer skills.
• Creating rigorous lessons that are aligned with the subject curriculum.

2. • Providing ongoing and timely feedback to students on their progress.
• Completing daily pupil attendance reports.
Education & Professional Development
Course (MCITP)
NTC Academy
April 2011 – June 2011
• Operation of IP Date Networks.
• Create LAN Networks.
• Administrator of Network System.
ICDL and Computer Maintenance
The Ministry of Education of Jordan
May 2002 – August 2002.
• Computer maintenance troubleshooting.
• Install antivirus and management of programs.
• Software and Hardware maintenance of computer parts.
• Using the Computer and Managing Files (Windows).
• Using Microsoft office Word, Excel, Power Point.
•
Bachelor of Software Engineer
Philadelphia University
October 2009 – September 2013
Personal Details
Languages
• English – Professional working proficiency
• Arabic – Native
Date of Birth
September 11, 1982
Marital Status
Married
Nationality
Jordanian
Availability
Immediate
Core Skills
Creative communication skills and mailing.
Evaluate Individual work performance and advised on career development.

3. Microsoft Windows | Microsoft Office | Security | Applications | Hardware | Software | Maintenance |