Inspira Health Network CIO, Tom Pacek, shares lessons learned from his IT group in merging health systems which included three hospitals, 100+ locations and 1000+ physicians. Lessons included considering technologies, practice and policies, budgets and positions, standardization and people.
2. Inspira Health Network
3 Hospitals
100+ locations
3 counties
Southern New Jersey (1100 mile radius)
1000+ Physicians
3. 3 Years Post Merger
2015 Healthcare IT News
“Best Large Hospital IT Department”
Inspira Health Network
4.
5. What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
6. What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
7. Identifying the Inventory
Technologies
Equipment – network, servers, telephony, computers, etc
Applications – management software, end user software
Security – physical, application, service
Services – voice, data and video
8. Identifying the Inventory
Practices and Policies
ITIL - Access, Incident, Problem, and Change Management
Requests - Capital Equipment, Project, Report, Interface
Security Incidents – definition, how to report and respond
9. Identifying the Inventory
Budgets and Positions
Operating Budgets
Capital Budgets
Positions and FTEs
Contracted Staff
Outsourced Services
10. What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
18. What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
19. Adopting and Living the Values
Service
Statistics
Benchmarks
Customer Feedback
20. Adopting and Living the Values
Quality and Safety
Statistics
Benchmarks
Preventive Maintenance
Feedback from our patients and community
21. Adopting and Living the Values
Growth
Common infrastructure – standard and efficient
Templates – allows for speed
Innovation – promotes business growth
22. Adopting and Living the Values
Financial
Efficiency
Optimization
Cost reduction
Revenue generating opportunities
23. Adopting and Living the Values
People
Respect – professional and personal
Relationship – professional and personal
Opportunities – additional or new responsibilities,
educational, advancement, for fun
Recognition – individual and team
Trust and Loyalty – the ultimate goal
24.
25. What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
26. Achieving Success
Creativity
Input from the employees
- Contests to generate interest and ideas
- Contests also generate team building
- Stimulates employee engagement
- Stimulates pride of the job done, team, department
27. Achieving Success
Collaboration
Partnering together
- Multidisciplinary work projects
- Employee initiatives (walking breaks, volleyball, etc)
- Fundraising activities and events (helping others in need)
- Focus groups (community feedback and direction)
28. Achieving Success
Consistency
Accountability – “Anyone can help”
Address items identified in employee opinion surveys
360 degree feedback and performance evaluations
Open door policy
Common goals
The Year in Review report to the Board
30. Achieving Success
Celebration
Team Recognition
- Public / Industry appreciation (MOST WIRED, BEST
HOSPITAL IT DEPARTMENT, etc)
- Celebrate together (luncheon, dinner, fun activity outside
of the office, gift certificates, bonuses)