Bojan Jovic
6 SlideShares 4 Abonné 23 Suivis
Personal Information
Entreprise/Lieu de travail
Serbia Serbia
Profession
EMEA Service Delivery Manager, SSC at Kuehne + Nagel
Secteur d’activité
Apparel / Fashion
À propos
Award winning Customer Experience professional, Certified Business Continuity Manager with extensive project and people management experience. A hands on Manager with excellent communication skills. 360 view in Business service industry gained through work for the multinational service providers and BPO company, Set up more than 60 projects related to business optimization, organization and marketing for the biggest banks, financial service, media, telecommunications and FMCG companies and proven ability to consistently deliver results with remarkable insight into market trends. Won the 2009 European ECCCO Award in Manchester UK, for his activities and contribution to the Contact Cent...
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Mots-clés
contact center serbia algotech kontakt centar srbija call centre briga o korisnicima kontakt centar ip kontakt centar ip telefonski sistem customer care call centers solutions to improve customer relatio ip contact center ip telephone systems call center pozivni centri ip telefonija rešenja za unapredjenje odnosa sa klijentima implementacija call centar algotech srbija implementacija call centar ip telephony roi aht decreasing debt collections the implementation of a call center algotech implementation of a call center algotech ip telephony e uprava e-uprava raiffeisen banca srbija telekom srbija
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Case study-telekom

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Savremena rešenja za kontakt centre u Raiffeisen Banci u Srbiji

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Unapredjenje poslovanja putem modernog kontakt centra

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Prva elektronska uprava u Srbiji u gradskoj administraciji u Nišu

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Case study- Telekom Serbia

il y a 10 ans • 449 Vues

Advanced contact center solutions

il y a 10 ans • 453 Vues
Personal Information
Entreprise/Lieu de travail
Serbia Serbia
Profession
EMEA Service Delivery Manager, SSC at Kuehne + Nagel
Secteur d’activité
Apparel / Fashion
À propos
Award winning Customer Experience professional, Certified Business Continuity Manager with extensive project and people management experience. A hands on Manager with excellent communication skills. 360 view in Business service industry gained through work for the multinational service providers and BPO company, Set up more than 60 projects related to business optimization, organization and marketing for the biggest banks, financial service, media, telecommunications and FMCG companies and proven ability to consistently deliver results with remarkable insight into market trends. Won the 2009 European ECCCO Award in Manchester UK, for his activities and contribution to the Contact Cent...
Mots-clés
contact center serbia algotech kontakt centar srbija call centre briga o korisnicima kontakt centar ip kontakt centar ip telefonski sistem customer care call centers solutions to improve customer relatio ip contact center ip telephone systems call center pozivni centri ip telefonija rešenja za unapredjenje odnosa sa klijentima implementacija call centar algotech srbija implementacija call centar ip telephony roi aht decreasing debt collections the implementation of a call center algotech implementation of a call center algotech ip telephony e uprava e-uprava raiffeisen banca srbija telekom srbija
Tout plus