Personal Information
Entreprise/Lieu de travail
Serbia Serbia
Profession
EMEA Service Delivery Manager, SSC at Kuehne + Nagel
Secteur d’activité
Apparel / Fashion
À propos
Award winning Customer Experience professional, Certified Business Continuity Manager with extensive project and people management experience. A hands on Manager with excellent communication skills.
360 view in Business service industry gained through work for the multinational service providers and BPO company, Set up more than 60 projects related to business optimization, organization and marketing for the biggest banks, financial service, media, telecommunications and FMCG companies and proven ability to consistently deliver results with remarkable insight into market trends.
Won the 2009 European ECCCO Award in Manchester UK, for his activities and contribution to the Contact Cent...
Mots-clés
contact center serbia
algotech
kontakt centar srbija
call centre
briga o korisnicima
kontakt centar
ip kontakt centar
ip telefonski sistem
customer care
call centers solutions to improve customer relatio
ip contact center
ip telephone systems
call center
pozivni centri
ip telefonija
rešenja za unapredjenje odnosa sa klijentima
implementacija call centar algotech
srbija
implementacija call centar
ip telephony roi
aht decreasing
debt collections
the implementation of a call center algotech
implementation of a call center algotech
ip telephony
e uprava
e-uprava
raiffeisen banca srbija
telekom srbija
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