1. Individual Based-Training,
Coaching and Counseling

2. Need for Individual Training
– Organization are always changing
– Technology improves
– Organizational values change
– Business strategies change
– Customer needs change
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3. Benefits to the organization
• Increased efficiency and productivity;
• Reduction in costs;
• Reduction in supervisory problems and grievances;
• Improved quality;
• Improved motivation and morale among employees;
• Developing a culture of learning;
• Easing skills shortages;
• Planning for succession.

4. The individual will also benefit in terms of:
• the acquisition of new skills;
• increase in employment prospects;
• improved promotion prospects;
• increased ability to cope with the pressures of work
resulting in less stress at work;
• increased job satisfaction.

5. Training
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Training is teaching, or developing in oneself
or others, any skills and knowledge that relate to
specific useful competencies.
Training has specific goals of improving
one's capability,
capacity, productivity and performance.

6. Training Cycle
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Organizational
Training Policy
Identification
of Training
Needs
Plan of Training
Required
Implementation
of Training
Evaluation of
Training

7. Coaching
 Coaching helps you achieve personal as well
as organizational goals. It can be done by
anybody who has the required skills and can
impart it to others.
 Coaching is primarily aimed at boosting
individual performance. The desire to
improve individual
“performance/productivity” is the most
widely cited purpose of coaching.
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8. Coaching is:-
 A personal (usually one-to-one),
 On-the-job approach
 Used by managers
 To help people develop their skills.
 Improves individual performance
 Helps identify and develop high potential employees
 Helps identify both organizational and individual
strengths and development opportunities

9. • Internal coaching: It is done within the organization,
where a manager or leader acts as coach for their team.
The coach knows the coachee and has interest in the
quality of decision making of the organization.
• External coaching: The coach is not a part of the
organization or the line management structure, but
he/she is an expert in the field in which coaching is
being given. Organizations hire professionals to impart
the skills required. The coach doesn’t know the coachee
and has no interest in the quality of decision making of
the organization.
Types of coaching

10. Steps in Coaching
Observe the work of the employee.
Show confidence in the employee's ability and
willingness to solve the problem.
Describe the performance problem to the employee.
Determine whether issues exist that limit the employee's
ability to perform the task or accomplish the objectives.
Discuss potential solutions to the problem or
improvement actions to take.
Set a date and time for follow-up.

11. If the employees are insufficient in proper
ATTITUDES and HABITS, even HIGH in
KNOWLEDGE and SKILLS, the appropriate
management action is COUNSELING.
Managers must be good counselors.
Counseling

12. Counseling is
– a process that focuses on enhancing the psychological well-
being of employees.
– some kind of sharing thoughts and feelings with someone
not personally involved in an employee’s life.
– attempt to develop a clearer understanding of his/ her
concerns and help him/ her acquire new skills to better
manage personal and educational issues.
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13. Steps in counseling:
Listen, observe and analyze.
Empathize
Identify the problems / issues
Generate the alternatives Assess
each alternative
Let the person choose his alternative
Assist the person in implementing it

14. Thank You Very Much
For Your Attention
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