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10 Resource-Packed Social
Media Tips for Small Businesses
Amarpreet Kaur

Digital Marketing Manager

RIC Centre
I know social media
can help me grow my
business, but where
do I start?
Plan and define your target audience
1
Plan and define your target
audience
• Align social goals to business goals

• Audit your social presence (Hootsuite
template)

• Site, Followers, Last Activity, Action

• Define your target audience

• Analyze your competition

• Pick a platform (SproutSocial analysis)

• Develop a content strategy

• HootSuite, Buffer, etc
Ann Hadley @MarketingProfs
connect to your strategy
tell your bigger story
grow your audience
Match the tone of your business
2
Match the tone of your
business
• What does your brand sound like?

• What kind of words do you use in your
social media conversations?

• Why are you on social media in the first
place?

• Don’t be a glorified RSS feed - humanize
your brand

• Be consistent across all channels

• 71% of consumers have unfollowed a brand
because they were embarrassed & 41%
admitted to unfollowing brands who don’t
share relevant information (SproutSocial)
Dave Kerpen, CEO of Likeable Media
“At a cocktail party, you wouldn’t walk up to someone and say,
‘Hey, I’m Dave. My stuff is 20 percent off.’ What you do is ask
questions, tell stories, listen and relate to people.”
Aim for engagement, don't try to sell
3
Aim for engagement, don’t
try to sell
• It’s not always about “me”

• Share interesting and relevant content

• feedly.com | commun.it 

• Share posts that are share-worthy

• #BALLOTBRIEFCASE - PwC

• Increased PwC’s social impressions 136x
on Twitter

• #ShotOniPhone – Apple

• 85% of users surveyed find visual user-
generated content more influential than
brand photos or videos (Adweek, 2016)
Use social media to get people to your website
4
Use social media to get
people to your website
• If your audience doesn’t like what you’re
sharing on social media, they won’t go to
your website

• For every call-to-action you have, you
should also generate each of the following:

• 3 blog posts, articles or visuals/
infographics

• Hemingway App to write clear call-to-
action focused social media posts

• Use snip.ly to add your call-to-action on
every post you share on social media
#Hashtags?
5
#Hashtags?
• Be specific and cater hashtags to the social
network you’re using

• Daily hashtags - boost engagement and
visibility

• #MotivationMonday

• #FridayFact

• #Caturday

• Unbranded hashtags - #DoUsAFlavor

• Don’t have more hashtags than words

• How to Choose a Hashtag w/ Twitter
Optimize optimize optimize
6
Optimize, optimize, optimize
• Your website should be mobile-optimized

• In-app integration

• Social-media friendly posting with
metadata updates

• All-In-One SEO Pack, Yoast

• Social media photos and image sizes

• Ultimate Cheat Sheet from HubSpot
Break through the noise
7
Break through the noise
• Find the best times to post on social media

• CoSchedule Blog analyzed 16 studies

• Search for topics and keywords and
analyze what content or topics get the most
shares on social media - BuzzSumo

• Sloppy writing?

• Hemingway App
Use your creativity
8
Use your creativity
• Visual content is more than 40 times more
likely to get shared on social media than
other types of content. (Source: HubSpot)

• Social media images - Canva

• Infographics - Venngage, Piktochart

• GIFs - gifs.com

• Video - Adobe Spark Video

• Slideshare - Turn your best blog post into a
Slideshare

• Twitter Moments - Add tweets by account,
search, link, photos, etc
Measure and track using analytics
9
Measure and track using
analytics
• Tracking - bit.ly | Google Analytics |
KeyHole

• Goals to set:

• Increase brand awareness, drive traffic to
website, generate new leads, grow
revenue, boost brand engagement, etc

• Metrics to track:

• Reach, site traffic, leads generated, sign-
ups and conversions, revenue generated
How can I learn more?
10
How can I learn more?
• Hootsuite Academy

• Social Marketing Training, Certification,
Social Strategy Certification

• Training for each social media platform

• 61 Best Social Media Tools for Small
Business

• MarketingProfs
Amarpreet Kaur
Digital Marketing Manager, RIC Centre
amarpreet.kaur@riccentre.com | @akamarpreet

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10 Resource-Packed Social Media Tips for Small Businesses

  • 1. 10 Resource-Packed Social Media Tips for Small Businesses Amarpreet Kaur Digital Marketing Manager RIC Centre
  • 2. I know social media can help me grow my business, but where do I start?
  • 3. Plan and define your target audience 1
  • 4. Plan and define your target audience • Align social goals to business goals • Audit your social presence (Hootsuite template) • Site, Followers, Last Activity, Action • Define your target audience • Analyze your competition • Pick a platform (SproutSocial analysis) • Develop a content strategy • HootSuite, Buffer, etc
  • 5. Ann Hadley @MarketingProfs connect to your strategy tell your bigger story grow your audience
  • 6. Match the tone of your business 2
  • 7. Match the tone of your business • What does your brand sound like? • What kind of words do you use in your social media conversations? • Why are you on social media in the first place? • Don’t be a glorified RSS feed - humanize your brand • Be consistent across all channels • 71% of consumers have unfollowed a brand because they were embarrassed & 41% admitted to unfollowing brands who don’t share relevant information (SproutSocial)
  • 8. Dave Kerpen, CEO of Likeable Media “At a cocktail party, you wouldn’t walk up to someone and say, ‘Hey, I’m Dave. My stuff is 20 percent off.’ What you do is ask questions, tell stories, listen and relate to people.”
  • 9. Aim for engagement, don't try to sell 3
  • 10. Aim for engagement, don’t try to sell • It’s not always about “me” • Share interesting and relevant content • feedly.com | commun.it • Share posts that are share-worthy • #BALLOTBRIEFCASE - PwC • Increased PwC’s social impressions 136x on Twitter • #ShotOniPhone – Apple • 85% of users surveyed find visual user- generated content more influential than brand photos or videos (Adweek, 2016)
  • 11. Use social media to get people to your website 4
  • 12. Use social media to get people to your website • If your audience doesn’t like what you’re sharing on social media, they won’t go to your website • For every call-to-action you have, you should also generate each of the following: • 3 blog posts, articles or visuals/ infographics • Hemingway App to write clear call-to- action focused social media posts • Use snip.ly to add your call-to-action on every post you share on social media
  • 14. #Hashtags? • Be specific and cater hashtags to the social network you’re using • Daily hashtags - boost engagement and visibility • #MotivationMonday • #FridayFact • #Caturday • Unbranded hashtags - #DoUsAFlavor • Don’t have more hashtags than words • How to Choose a Hashtag w/ Twitter
  • 16. Optimize, optimize, optimize • Your website should be mobile-optimized • In-app integration • Social-media friendly posting with metadata updates • All-In-One SEO Pack, Yoast • Social media photos and image sizes • Ultimate Cheat Sheet from HubSpot
  • 17. Break through the noise 7
  • 18. Break through the noise • Find the best times to post on social media • CoSchedule Blog analyzed 16 studies • Search for topics and keywords and analyze what content or topics get the most shares on social media - BuzzSumo • Sloppy writing? • Hemingway App
  • 20. Use your creativity • Visual content is more than 40 times more likely to get shared on social media than other types of content. (Source: HubSpot) • Social media images - Canva • Infographics - Venngage, Piktochart • GIFs - gifs.com • Video - Adobe Spark Video • Slideshare - Turn your best blog post into a Slideshare • Twitter Moments - Add tweets by account, search, link, photos, etc
  • 21. Measure and track using analytics 9
  • 22. Measure and track using analytics • Tracking - bit.ly | Google Analytics | KeyHole • Goals to set: • Increase brand awareness, drive traffic to website, generate new leads, grow revenue, boost brand engagement, etc • Metrics to track: • Reach, site traffic, leads generated, sign- ups and conversions, revenue generated
  • 23. How can I learn more? 10
  • 24. How can I learn more? • Hootsuite Academy • Social Marketing Training, Certification, Social Strategy Certification • Training for each social media platform • 61 Best Social Media Tools for Small Business • MarketingProfs
  • 25. Amarpreet Kaur Digital Marketing Manager, RIC Centre amarpreet.kaur@riccentre.com | @akamarpreet