Andrew Lyons
4 SlideShares
Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
IT Support Specialist and Student Manager at University at Albany
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.andrewhlyons.com
À propos
I enjoy working in higher education technical support for the people, the environment, and the constant changes and challenges. Through my experience and training, I have developed a broad set of skills to support academic and co-curricular technology use. Specialties: Customer support, student management, communication, documentation, instruction.
Coordonnées
Mots-clés
higher education management helpdesk scheduling evaluation performance service catalog planning time keeping
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Présentations

(4)
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Keep 'em or kick 'em out: Evaluating student workforce performance

il y a 9 ans • 319 Vues

Organizing chaos: Student workforce management tools

il y a 9 ans • 672 Vues

Persistent and Flexible: Student staff hiring, training, and management

il y a 9 ans • 267 Vues

Developing a Service Catalog for Higher Education Information Technology Services

il y a 9 ans • 555 Vues
Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
IT Support Specialist and Student Manager at University at Albany
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.andrewhlyons.com
À propos
I enjoy working in higher education technical support for the people, the environment, and the constant changes and challenges. Through my experience and training, I have developed a broad set of skills to support academic and co-curricular technology use. Specialties: Customer support, student management, communication, documentation, instruction.
Mots-clés
higher education management helpdesk scheduling evaluation performance service catalog planning time keeping
Tout plus