A talk by Dave DeLaRosa Chief HR Advisor, DDLR Consulting Watch REPLAY here: https://leading-in-crisis.turnkeycoachingsolutions.com/talks/eq-20-during-this-covid-19-time/ **Leading in a Crisis Free Virtual Summit 40+ Speakers:** https://leading-in-crisis.turnkeycoachingsolutions.com/

1. EQ’20 during this
COVID’19 time
A Talk by:
Dave DeLaRosa

2. The Whitmarsh
Consulting Group
• Human Resources Information Technology Consulting
• Multichannel marketing communication strategy
• Email Marketing
• Blogs and Social Media Marketing
• Research projects
• Whitepapers
• Retargeting campaignsWCG-BP.com
BestPracticeinHR.com
647-966-1340
Dwhitmarsh@WCG-BP.com
David Whitmarsh, CEO
Thank you to our Sponsors

3. •Building a Culture of Respect
An Exploration of Beliefs and Behaviors
That Impact Organizational Culture
•Harassment & Inappropriate Behaviors
•Resolving Conflicts: EQ as the Path to
Conflict Management and Resolving
Unconscious Biases
•Valuing Differences: Understanding
Cultural Dynamics
Diversity & Inclusivity Programs
Contact Us - Direct: 281-469-4244 Email:
Leader@TurnkeyCoachingSolutions.com
Thank you to our Sponsors

4. OUTPLACEMENT
PROGRAMS
 4-phase program
 8 Job-search readiness &
strategy webinars
 Psychometric strengths
focused assessment &
debrief
 One-on-one, technical
readiness job coaching
(resumes, cover letters, job
boards, etc.)
 Interview skills & video
feedback
 One-on-one career coaching
https://turnkeycoachingsolutions.com/career-transition-employee-outplacement/
Thank you to our Sponsors

5. Anisa Aven
Management Consultant
and CEO of
TurnKey Coaching &
Development Solutions
281-469-4244
We provide enterprise learning and development
solutions that drive business results and improve
organizational culture.
● Outplacement Services
● Virtual Training
● Coaching Services
● Training & Facilitation
● Culture Change and Change Management
● Psychometric Assessments + 360 ̊ Assessment
● Data-driven Strategic Planning
● Team Development
● HR Technology Sourcing and Consulting
● Human Capital Consulting Services
ABOUT OUR HOST
Summit@TurnKeyCoachingSolutions.com

6. Dave DeLaRosa
Chief HR Advisor, DDLR Consulting
therealddlr@gmail.com
http://www.linkedin.com/in/dave-
delarosa
About our Expert
Dave started his career at Hyatt Hotels and Resorts as an
HR (Employment and Employee Relations) Manager in
Newport Beach, CA in 1998. During his tenure he was also
selected to join their Hyatt University Program as their
Regional Training Manager for Southern California. In April
of 2002 he was promoted to the Assistant HR Director for
the Hyatt Grand Champions Resort and Spa in Palm Desert
for their renovations and re-openings.
During his HR Career he has been a chair member for the
San Diego Hospitality Human Resources Association from
2005 thru 2008. He has orchestrated and managed over
sixteen hotel, restaurant, music hall, membership club and
retail store openings.

7. EQ’20 during this
COVID’19 time
A Talk by:
Dave DeLaRosa

8. Why is EQ usually so critical?
Performance – People and
Profit
Competitive Advantage
Your Brain Changes

9. Why is EQ so crucial NOW?
Emotional Shake-Up
Economic Shake-Up
Racially charged
environment

10. EQ is VERY Unique

11. Emotional Intelligence is…
“Your ability to recognize
and understand emotions,
and your skill at using this
awareness to manage
yourself and your
relationship with others.”

12. Here are your Four EQ Skills
• Self Awareness
• Self ManagementPersonal
Competence
• Social Awareness
• Relationship
Management
Social
Competence

13. Self Awareness
Do you take the time to
truly understand your
emotions in real time?

14. Self Awareness Strategies
Lean Into Your Discomfort
Visit Your Values
Seek Feedback

15. Self Management
Do I manage my emotions
and behavior to a positive
outcome?

16. Self Management Strategies
 COUNT TO 10!
 Take Control of Your Self-Talk
 Speak to Someone Who is NOT
Emotionally Invested in Your
Problem
 Learn a Valuable Lesson From
Everyone You Encounter

17. Trigger Events – Can go One of
Two Ways!

18. Self Talk

19. Social Awareness
Can one identify your
emotions as they interact
with you individually or in
a group setting?

20. What’s ABOVE the surface?

21. Social Awareness Strategies
Greet People by Name
Practice the Art of Listening
Step Into Their Shoes
Seek the Whole Picture

22. Relationship Management
Can someone manage
their interactions they
have with others
constructively for a
positive outcome?

23. Relationship Management
Strategies
Be Open and Be Curious
Build Trust
Explain Your Decisions,
Don’t Just Make Them

24. Expect Setbacks!

25. “People will
forget what you
said and what
you did, but
they will never
forget how you
made them
feel.”
-Maya Angelou

26. Dave DeLaRosa
Chief HR Advisor, DDLR Consulting
therealddlr@gmail.com
http://www.linkedin.com/in/dave-
delarosa

27. https://www.slideshare.net/AnisaAven
Leader@TurnkeyCoachingSolutions.com
https://www.youtube.com/user/CorpCoachPros
https://www.linkedin.com/company/turnkey-
coaching-&-development-solutions-llc-/
https://twitter.com/CorpCoachPros
281-469-4244
https://TurnKeyCoachingSolutions.com
Contact us
https://TurnKeyCoachingSolutions.com
https://www.instagram.com/turnkeycoachingsolutions/
https://facebook.com/TurnKeyCoachingSolutions/
https://www.linkedin.com/in/anisaaven/

28. https://Leading-In-Crisis.TurnKeyCoachingSolutions.com/

29. DATA-DRIVEN CRISIS-STRATEGY
30
Pre- and Post-Crisis Management
Strategic Planning & Alignment Program
During times of massive business, economic, and personal change, having an aligned team, and ensuring
your team rallies around the same vision and strategy matters now more than ever.
SOGX@TurnKeyCoachingSolutions.com - 281-469-4244
ASSESS
CLARITY &
PREDICTABILITY
ALIGN
EXECUTIVE TEAM
ALIGMENT
ACTION PLAN
FOCUS ON THE RIGHT
THINGS AT THE
RIGHT TIME
Thank you to our Sponsors
https://turnkeycoachingsolutions.com/crisis-management-strategic-planning-consultants/

30. Virtual Training - BOGO
Buy One, Get One Free
Consultation: https://turnkeycoachingsolutions.net/BogoTraining
• Crisis-Management & EQ
• Managing Conflict During
Times of Crisis
• Crisis Communication Plans
• Informational Succession
Planning
• Preparing: Layoffs,
Downsizing, Outplacement
& Remorse
• Managing a Newly Remote
Workforce
• Neuroleadership &
Employee Motivation
• Leading Through a Crisis
• Trust: When It Matters
Most
• Fast-Tracking Strategic
Foresight
• Maximizing Performance
During Unexpected
Complexity
• Business Continuity 101
• Serving & Working with
Clients Differently
• Adaptability, Self-Control,
Relationship Management
& Resilience
COVID19 SPONSOR SPECIALS
https://turnkeycoachingsolutions.com/training-virtualtrainingbogo/

31. FREE -- HR Financial Analysis Report & Debrief
HR budget analysis | confidential report |one-on-one debrief
https://turnkeycoachingsolutions.net/HRReport
Thank you to our Sponsors
• Gain insight into the real cost burden of being an
employer
• Identify the costs associated over the life cycle of
your employees
• Compare your HR strategy and budget against
successful organizations
• Learn from expert HR analysts
• Align your HR strategy with best-practices