1. ANKITA SAHNI
Date of Birth: 5th
August 1975
S-31 B, H.NO. 23 & 24,
2ND
FLOOR DLF-3, Gurgaon - 122001
Mobile: +91 9871637775
Email:ankita.sahni0508@gmail.com
OBJECTIVE
To work in a real estate organisation. Eager to utilize operations, back end and customer service
experience for the organisation in a dynamic real estate setting.
PROFILE
Leadership and mentoring / multi project operations/due diligence / strategic planning/customer relations/ budgeting.
Multi-faceted customer care professional with a track record of high levels of client satisfaction and generating revenue
by achieving the targets.
• Worked as Head of operations / customer care for 5 residential projects and 1 township of 56 acres over a
period of 9 years
• Successfully handed over the deliveries of apartments, plots, shops to clients with smooth and effective process
designed to suit the company guidelines and client satisfaction.
• Preferred one point of contact for clients and staff for decisions on critical issues pertaining to :
Information / payments / deviations.
• Perfect hands on the accurate reporting to management
KEY SKILLS
• Recognized for balanced approach towards functioning / quick decision making / innovative ideas for issue
resolution.
• A leader of result driven CRM team ; leads people to action through effective communication, motivation &
direction
• As a team builder, maximizes human capital with integrity & ability. Applies interpersonal skills & develop strong
relationships within and outside the organization.
• Exceptional planning skills, adaptable, enjoys new challenges
ACHIVEMENTS
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2. • Independently handled Real estate team in CRM for residential projects.
• Authority from Top Management to decide on the most critical cases ( cancellations, revivals, actions)
• Authority to decide the processes/formats followed for communication with clients
• Authorised Signatory for payment plans in buyers agreements, transfer NOC’s of all residential projects,
Possession Letters.
• Authorised to authenticate Allotment letters, Bank related documents.
PROFESSIONAL EXPERIENCE
• Senior Manager – Customer Service with Bestech India Pvt. Ltd- May 2005 till August 2014
Worked as Senior Manager- Customer services at corporate office of Bestech India Pvt. Ltd. Bestech is into Real
Estate & Hospitality Sector.
• Worked with Wipro BPO in technical troubleshooting from Feb 2005 – April 2005
Profile involved- technical troubleshooting.
• Work Experience with GE Countrywide as sales co-ordinator – Aug 2002 until Dec 2004
Profile involved- co-ordination with sales team, channel partners, back end operations under supervision of regional
manager in car loan department from Aug 2002 to Dec 2004 at Kolkata Location
Work Profile: CUSTOMER SERVICES
• Set up the Monthly Targets.
• Getting work done from junior team members and active participation in overall supervision of after sales
operations.
• Preparing reports for accounting, Action Plan for recovery of payments.
• Discussion with management about critical cases, actions and implications.
• Resolution to clients’ queries related to payments, interest, documentation, queries through effective
communication.
• Coordinating with site and management to generate revenue
• Responsible for managing smooth back end functioning for the projects.
• Authoritative actions taken for updations, entries, usage of accounting software used by company.
• Organizing training session for staff for optimum usage of software by staff members.
• Liasioning with accounts, architects, site heads for procedures related to possession
• Organize and execute smooth possession with complete documentation.
• Maintaining data for possession/handover.
• Post possession issue handling
• Feedback compilation: To manage and track the effectiveness of Customer services through consolidating Feedbacks.
Capturing the overall performance of Back-end Customer team and continuously Monitoring and recommendations
for improvement and hence improving Quality & Productivity.
EDUCATIONAL QUALIFICATION
• Pursued P.G.D.M. with specialization in Marketing from AIIMA, New Delhi., year 2001
• Graduated in B. Com, year 1997
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3. • Class XII ( C.B.S.E. Board), year 1994
• Class X (C.B.S.E. Board), year 1992
In the end I would finally like to conclude by saying that I am very sincere, committed and focused hard core professional who
is passionate about the work, and open to learn and grow in whichever Organization/ Firm I am associated with.
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