Anwar Al Temawi has over 10 years of experience in project management, sales, customer service, and team leadership. He is currently an IT Project Manager and has led projects involving 12 colleagues. Previously, he worked as a Sales Trainer and acting Team Leader where he provided guidance and trained employees. He has a track record of achieving sales targets and improving training effectiveness.

1. Anwar Al Temawi
AREAS OF EXPERTISE
Operation management
Project planning
Project reporting
Resource management
Risk management
Team management
Process improvement
Leadership
Staff management
Supervising
Time management
Sales training
Sondos Market Research
IT Project Manager (February 2014 – Present)
Accountable for managing the delivery of critical projects, and for providing
managerial support for all the projects conducted by the company.
Duties:
 Leading and managing the project team which contains 12
Colleagues, managing co-ordination of the partners and working
groups engaged in project work.
 Creates and executes project work plans and revises as appropriate
to meet changing needs and requirements.
 Developing and maintaining a detailed project plan.
 Recording and managing project issues and escalating it.
 Monitoring project progress and performance.
 Identifying user training needs and devising and managing user
training.
 Follows up with clients, when necessary, regarding unpaid invoices,
Analyzes project profitability, revenue, margins, bill rates and
utilization.
Extensya Telecommunications Company
Acting Team Leader / Sales Trainer (November 2013 – February 2014)
2014
Coordinate unit call center operations and activities with Call Center
Supervisor while monitoring the performance and providing feedback and/or
coaching of staff.
Duties:
 Lead, plan, train and review the work of staff responsible for providing
customer service functions and services, participate in performing the
most complex work in the unit.
 Provide guidance and Train assigned employees in their areas of work
including customer service related methods, procedures, and
techniques.
 Verify the work of employees for accuracy, proper work methods,
techniques, and compliance with applicable standards and
specifications.
 Dealing with the account clients and identify meetings through calls or
e-mails to evaluate and review the level of works and results, and also
with other department co-workers and set up meetings in order to create
the best work environment for agents and employees .
PERSONAL SUMMARY
Professional wise, I currently hold the position of IT Project Manager since
February 2014, I have a long track record of ensuring projects are delivered to
the highest quality, within budget by effectively organizing, managing and
utilizing all resources.
I started my career as a Sales Officer then I promoted to Senior Sales Officer,
after that I decided to combine my sales skills with customer service, so I joined
Extensya as a customer service representative then I got promoted to Sales
Trainer and acting Team Leader.
Personal wise, I am an ambitious hard worker and highly motivated individual,
good communicator with proven inter personal skills.
CAREER HISTORY
CAREER STATEMENT
“I want to be part of the
success in an environment of
growth and excellence and to
work with a company where I
can use my talents and skills
to grow and expand the
company“
Anwar Al Temawi

2. PERSONAL SKILLS
Solution orientated
Relationship building
Detail orientated
Decision making
Perseverance
Attention to details
Confident
Flexible & adaptable
Positive attitude
Extensya Telecommunications Company
Customer Service Representative / Sales Trainer (April 2013 – February 2014)
 Responsible for acting as a liaison between customers and my account.
Achieving sales targets, assists with complaints, account questions and
inquire.
 Since January 2013 I become Sales Trainer to my account colleagues
and my main objective was to improve training effectiveness by
developing new approaches and techniques; making support readily
available and integrating support with routine job functions.
Heat Wave Central Company
Senior Sales Officer (November 2010 – March 2012)
Sales Officer (October 2009 – October 2010)
 Enhances sales staff accomplishments and competence by planning
delivery of solutions, answering technical and procedural questions for
less experienced team members, teaching improved processes
mentoring team members.
 Sell, recommend and answers customers and questions and inquires
and assist them with all information's regarding our products.
Personal attributes
ACCOMPLISHMENTS
& CERTIFICATIONS
Best Sales Revenue for
Sep 2013, Aug 2013,
July 2013, June 2013,
Feb 2013, Jan 2013,
Dec 2012, Nov 2012,
July 2012
Best Sales Conversion
for Sep 2013, Aug 2013,
Dec 2012 Professional attributes
Second Performer for
Oct 2013, March 2013,
Sep 2012
 Strong verbal and written communication skills.
 Computer literate, with high level of competence in the use of the
Microsoft Office
 Suite of tools, including Microsoft Excel/PowerPoint.
 Full systems development lifecycle experience from requirements
gathering
 Possessing a responsible attitude, tact, patience, and courtesy.
 Comfortable working on numerous, smaller size pieces of work.
 Ability to operate under pressure and deliver to demanding deadlines.
 Achieving results through others.
 Able to self start own improvement initiatives.
 Good team player.
 Capable of working under limited supervision.
 Motivating Project or Programmed teams to own and complete tasks
assigned to them.
 Conflict management and prioritization skills.
ACADEMIC QUALIFICATIONSPERSONAL DETAILS
Anwar El-Temawi
Jordan - Amman
Al-Medina Al-Riyadeya
Marital status: Married
E:anwr.temawi@gmail.com
M: 00962 79 6429030
LinkedIn: Anwr Al Temawi
Branded me:
anwr-al-temawi.branded.me
Bachelor Degree in Marketing
Very Good Rating
Petra University 2004 - 2009
REFERENCES – Available on request.