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Mikalee Byerman - The Estipona Group!
Once Upon a Time:
How to Use Storytelling to Build Your Brand
!
Once Upon a
Time…
The connection between storytelling, brand and
business success.
Mikalee Byerman
His Name.
Her Name.
“Always and Forever.”
Unique Selling Proposition - a.k.a.:
•  Unique Selling Point
•  Point of Differentiation
•  Niche
•  Unique Perceived Benefit
Coming Up:
•  Unique Selling Proposition
•  Brand Voice
•  The Stats
•  Finding Your Story
•  Telling Your Story
•  Dangers of Finding/Telling Your Story
Mikalee’s
Golden
Rule of
Marketing !
Market unto others as
you would have them
market unto you.
“I truly hope you get
everything you
deserve.”
81% of consumers
have either un-liked a
brand’s Facebook
page or removed its
posts from their
Facebook timeline.
Cue the
scary stats: !
71% of consumers are
being choosier about
liking a company on
Facebook or following
a brand on Twitter.
Cue the
scary stats: !
41% of consumers
have un-followed a
brand’s handle on
Twitter.
Cue the
scary stats: !
76% of consumers
said that “just one
unpleasant contact
experience was likely
to make them take
their business
elsewhere.”
Cue the
scary stats: !
According to the book
“Leading On The Edge
Of Chaos,” reducing
the customer turnover
by 5% leads to an
increase in profit
ranging from
25%-125%.
Cue the
scary stats: !
The probability of
selling to a prospect
is 5%-20%, whereas
the probability of
selling to existing
customers is
60%-70%.
Cue the
scary stats: !
•  Engage
•  Build relationships.
•  Speak the language.
•  Be human.
•  Create your own story.
•  Give customers and/or
employees the mic.
Storytelling
Techniques!
Common
Thread:
Emotion!
"People don’t always
remember what you say
or even what you do, but
they always remember
how you made them
feel.”
Maya
Angelou,!
American
Storyteller!
But what if your company is as
boring as …



watching paint (chips) dry. 



Glad you asked.
THERE IS NO SUCH
THING AS A BORING
BRAND.
 
Play to your strengths:
•  Writing
•  Video
•  Public speaking
•  Join boards/causes
Don’t try to master it all.
HOW to tell
the story:!
In Case of Emergency:
•  Borrowed Relevance
•  Reflected Glory
Your turn…
Culture | Community | Conversation!
Think of your brand,
then think of three
words you associate
(or want to associate)
with that brand.
Storytelling can be tricky…
“We hire good-looking people
in our stores. Because good-
looking people attract other
good-looking people, and we
want to market to cool, good-
looking people. We don’t
market to anyone other than
that.”
Michael
Jeffries,
CEO,
Abercrombie
& Fitch!
“Ho-hum. We swim in an
ocean of ho-hum, and I’m
going to fight it. I’m going
to die fighting it.”
Barry
Gibbons,
former CEO
of Burger
King!
The Final Takeaway:
Be Careful of the Green Poop
(and Bricks. Those, too…)
Questions

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NCET Tech Bite | Mikalee Byerman, Brand Storytelling | June 2016

  • 1. Mikalee Byerman - The Estipona Group! Once Upon a Time: How to Use Storytelling to Build Your Brand !
  • 2. Once Upon a Time… The connection between storytelling, brand and business success. Mikalee Byerman
  • 4. Unique Selling Proposition - a.k.a.: •  Unique Selling Point •  Point of Differentiation •  Niche •  Unique Perceived Benefit
  • 5.
  • 6. Coming Up: •  Unique Selling Proposition •  Brand Voice •  The Stats •  Finding Your Story •  Telling Your Story •  Dangers of Finding/Telling Your Story
  • 7. Mikalee’s Golden Rule of Marketing ! Market unto others as you would have them market unto you.
  • 8.
  • 9.
  • 10. “I truly hope you get everything you deserve.”
  • 11.
  • 12. 81% of consumers have either un-liked a brand’s Facebook page or removed its posts from their Facebook timeline. Cue the scary stats: !
  • 13. 71% of consumers are being choosier about liking a company on Facebook or following a brand on Twitter. Cue the scary stats: !
  • 14. 41% of consumers have un-followed a brand’s handle on Twitter. Cue the scary stats: !
  • 15. 76% of consumers said that “just one unpleasant contact experience was likely to make them take their business elsewhere.” Cue the scary stats: !
  • 16. According to the book “Leading On The Edge Of Chaos,” reducing the customer turnover by 5% leads to an increase in profit ranging from 25%-125%. Cue the scary stats: !
  • 17. The probability of selling to a prospect is 5%-20%, whereas the probability of selling to existing customers is 60%-70%. Cue the scary stats: !
  • 18. •  Engage •  Build relationships. •  Speak the language. •  Be human. •  Create your own story. •  Give customers and/or employees the mic. Storytelling Techniques!
  • 20. "People don’t always remember what you say or even what you do, but they always remember how you made them feel.” Maya Angelou,! American Storyteller!
  • 21.
  • 22. But what if your company is as boring as …
 
 watching paint (chips) dry. 
 
 Glad you asked.
  • 23.
  • 24. THERE IS NO SUCH THING AS A BORING BRAND.
  • 25.   Play to your strengths: •  Writing •  Video •  Public speaking •  Join boards/causes Don’t try to master it all. HOW to tell the story:!
  • 26.
  • 27. In Case of Emergency: •  Borrowed Relevance •  Reflected Glory
  • 28.
  • 29. Your turn… Culture | Community | Conversation!
  • 30.
  • 31. Think of your brand, then think of three words you associate (or want to associate) with that brand.
  • 32. Storytelling can be tricky…
  • 33. “We hire good-looking people in our stores. Because good- looking people attract other good-looking people, and we want to market to cool, good- looking people. We don’t market to anyone other than that.” Michael Jeffries, CEO, Abercrombie & Fitch!
  • 34. “Ho-hum. We swim in an ocean of ho-hum, and I’m going to fight it. I’m going to die fighting it.” Barry Gibbons, former CEO of Burger King!
  • 35.
  • 36. The Final Takeaway: Be Careful of the Green Poop (and Bricks. Those, too…)