Savvy business owners and leaders know about the importance of brand when it comes to marketing. A brand is about people and stories - whether your business is technical or personal, a giant conglomerate or a mom-and-pop. And the bottom line is that everyone loves a story - though few of us enjoy the prospect of being the target of a hard sale.
This NCET Tech Bite presentation by Mikalee Byerman, Director of Audience Engagement for the Estipona Group, delves into the importance of storytelling in building a brand identity. Topics include:
• Why storytelling?
• The power of voice.
• The unique selling proposition and how to identify yours.
• What vehicles you can use to tell your stories.
• Examples of effective storytelling.
You'll learn about new tools to help you develop or augment your personal and/or professional brands.
12. 81% of consumers
have either un-liked a
brand’s Facebook
page or removed its
posts from their
Facebook timeline.
Cue the
scary stats: !
13. 71% of consumers are
being choosier about
liking a company on
Facebook or following
a brand on Twitter.
Cue the
scary stats: !
14. 41% of consumers
have un-followed a
brand’s handle on
Twitter.
Cue the
scary stats: !
15. 76% of consumers
said that “just one
unpleasant contact
experience was likely
to make them take
their business
elsewhere.”
Cue the
scary stats: !
16. According to the book
“Leading On The Edge
Of Chaos,” reducing
the customer turnover
by 5% leads to an
increase in profit
ranging from
25%-125%.
Cue the
scary stats: !
17. The probability of
selling to a prospect
is 5%-20%, whereas
the probability of
selling to existing
customers is
60%-70%.
Cue the
scary stats: !
18. • Engage
• Build relationships.
• Speak the language.
• Be human.
• Create your own story.
• Give customers and/or
employees the mic.
Storytelling
Techniques!
20. "People don’t always
remember what you say
or even what you do, but
they always remember
how you made them
feel.”
Maya
Angelou,!
American
Storyteller!
21.
22. But what if your company is as
boring as …
watching paint (chips) dry.
Glad you asked.
33. “We hire good-looking people
in our stores. Because good-
looking people attract other
good-looking people, and we
want to market to cool, good-
looking people. We don’t
market to anyone other than
that.”
Michael
Jeffries,
CEO,
Abercrombie
& Fitch!
34. “Ho-hum. We swim in an
ocean of ho-hum, and I’m
going to fight it. I’m going
to die fighting it.”
Barry
Gibbons,
former CEO
of Burger
King!