How knowledge flow links goals with desired outcomes and what gets in the way of thie. Design your strategy to leverage what you ahve and fills the gaps you need.

1. Making a Difference : Removing Barriers to Knowledge Flow through Organisations Presented for SIKM Leaders Forum March 16, 2010 Arthur Shelley MAD Knowledge Leadership Series Part 4 Principal, Intelligent Answers Author: The Organizational Zoo & Being a Successful Knowledge Leader

4. Getting Started with Knowledge

6. Building K-Capability takes Time Source: Shelley (2009) Time (2-5 years, leadership dependent)

7. Foundations for Outcome Success Source: Shelley (2009)

8. Building a Knowledge Strategy Exercise 1. Knowledge Vision What outcomes and benefits do we want to achieve? 2. Knowledge Audit Where are we now? People, Processes, Capabilities, Tools, Competitive advantage, Knowledge 3. Knowledge Gaps Analysis What is missing between vision and current? 4. Planning SWOT PESTLE Prioritise Alignment Resources Roadmap Dependencies Engage Embed Ownership Communicate, engage, build foundations, deliver short term benefits Phase 2 capabilities, secondary benefits Implement phase three projects Advanced knowledge capabilities & systems 5. Build an iterative strategy aligned with business needs to build future foundations & capabilities and flexible to cope with changing directions. 7. Roadmap (general) 6. Plan (details)

10. Knowledge Framework ? BUSINESS GOALS SUPERIOR PERFORMANCE Knowledge Strategy answers: How knowledge fills the gaps.

11. Knowledge Framework

12. Start with the Need (Desired Outcome) Extract from: Shelley, 2009 Being a Successful Knowledge Leader

13. Knowledge Elements in Framework Market Research Knowledge Audit Knowledge Strategy Capability Framework Resources plan Project Plan Project Review Portal, Search, CMS Wiki & Blog K Transfer Matrix Communications Plan Website, S’holder news Media release Conversations that Matter Reflective Thinking Knowledge Profiles Sense-making, Narrative Stakeholder Matrix Communities of Practice Collaboration spaces Conversations that Matter Anecdote circles Peer Assist, Perf. Objectives AAR & Lessons Learnt Success Stories, Mentoring Rewards and recognition

14. Understand Knowledge Behaviour Networks Shelley (2009)

15. Behavioural diversity and Matching

18. Commitment versus Contribution Nothing improves before YOU LEAD by doing something that matters Yesterday November Team meeting Time: D/M/Y Next week By When? ‘ cause I’m good! Improve alignment with business goals Improve Productivity Increase awareness WHY? What benefit? Focus on Small SMART Objectives and early wins for credibility Peers and boss Share concepts of this conference Save the planet Create a risk register for the business change initiatives Facilitate potential improvements dialogue Do What? By myself Margaret (for the CHRO) Fred With Whom?

19. Contact Arthur Shelley [email_address] FREE behavioural profile www.organizationalzoo.com Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 Tweeting as Metaphorage Presentation based on these two books For Free coaching join the Organizational Zoo Ambassadors Network