A 9min overview of how Singapore has leveraged AI for its smart nation journey. Presented at AI Monday organised by the Finnish Business Council on 4 March 2019

1. AI MONDAY
4 MARCH 2019
AIINSINGAPORE
HEALTH&
PUBLICSECTOR

2. Applied Intelligence Lead
Health & Public Service
Accenture Singapore
Connect with me on LinkedIn
or Twitter: @khorashley
ASHLEY KHOR
Helps
government
agencies turn
ideas and data
into AI for
#SmartNation

3. AI CAN PROTECT
OUR TAXPAYER
DOLLARS
AGAINST FRAUD

4. CASE STUDY 1: SKILLSFUTURE
National movement to prepare the workforce for
an increasingly digital future and enable citizens
to reach their fullest potential throughout life
$500
credit per citizen
Source: http://www.skillsfuture.sg/

5. One of the largest cases of
fraud against a public
institution in Singapore
involving 9 shell companies
and over 8,000 falsified
subsidy claims
Source: https://www.straitstimes.com/singapore/courts-crime/8-more-charged-in-40-million-skillsfuture-fraud-case
CLAIMS FRAUD

6. AI TO COMBAT FRAUD
Source: https://www.channelnewsasia.com/news/singapore/skillsfuture-introduces-measures-to-better-detect-fraud-10980610
Image Analysis
Invoice Reconciliation
Machine Learning
Anomaly Detection
Automated
Risk Scoring

7. AI CAN DELIVER
BETTER CITIZEN
SERVICES FOR US

8. Singaporeans are known for
being comfortable with
voicing their displeasure
(some even consider it to be
a national sport)
Source: https://mothership.sg/2013/12/5-sure-win-sports-fire-singapore-top-medal-tally/
CITIZEN FEEDBACK

9. Source: https://www.mnd.gov.sg/mso/about-us/vision-and-mission
> 1M
cases per year
of public feedback on
municipal issues involving
one or more agency
CASE STUDY 2: ONESERVICE

10. AI FOR NO WRONG DOOR
One stop-shop for
citizen feedback
Source: https://www.clc.gov.sg/docs/default-source/urban-solutions/urb-sol-iss-13-pdfs/13_case_study-singapore-oneservice@sg.PDF
Natural Language
Processing Engine
“No Wrong Door”
Integrated Case
Management System
Linked to feedback systems of
11 agencies and 16 town councils
30%
improvement in time to
close complex cases

11. AI CAN
IMPROVE THE
QUALITY OF
OUR LIVES

12. AI IS DATA HUNGRY
Acquiring large quantities of
accurate data, amongst other
things, is one of the top
challenges for AI for Healthcare
DATA FOR HEALTHCARE AI

13. CASE STUDY 3: ONE PATIENT, ONE RECORD
National Electronic
Health Record (NEHR)
Public Health
Institutions
Private Health
Institutions
Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf
HEALTHDATA
GRID
(FEDERATED)
NEHR
SYSTEM
(2FA)
Authorized
healthcare
professional
Authorized
researcher/
administrator

14. DATA SHARING ENABLERS FOR AI
Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf
• 2FA system for access
• Detection of suspicious access
and usage
• Further security controls on
sensitive health information
• Audits of access logs and reasons
• Patients can view a record of
access to their data
• Patients have the right to opt out
• Multi-layered security defense
• Regular security reviews and
independent audits
Data Access
Controls
Patient
Choice
Cybersecurity
DefensesNEHR System
Safeguards

15. AI CAN KEEP
US SAFE AND
SECURE

16. Source: http://www.changiairport.com/

17. CASE STUDY 4: SITUATIONAL AWARENESS
Facial
Recognition
IRIS
Scanning
Automated
Lanes
FAST AND SEAMLESS TRAVEL (FAST) SYSTEMS
FOR CHECKPOINTS
Source: https://www.channelnewsasia.com/news/singapore/ica-biometric-screening-thumbprint-iris-face-recognition-10921224

18. LESSONS FROM
SINGAPORE’S
AI JOURNEY

19. EMBRACING TECHNOLOGY
FOR A SMART NATION
BALANCE
REGULATION
& INNOVATION
EDUCATE
&
DISCLOSE
LEGITIMATE
INTEREST &
INTENT
GOVT
LEADS
THE WAY
CITIZEN TRUST AND
ACCEPTANCE
Source: https://www.gov.sg/~/sgpcmedia/media_releases/mof/speech/S-20190601-1/attachment/Min%20Heng%20Speech%20at%20Sino-Singapore%20Artificial%20Intelligence%20Forum%201%20Jun%2019.PDF,
https://www.mci.gov.sg/pressroom/news-and-stories/pressroom/2019/8/speech-by-minister-s-iswaran-at-ai-singapores-1st-year-anniversary-event-on-30-august-2019

20. PAUL DAUGHERTY
CHIEF TECHNOLOGY & INNOVATION OFFICER, ACCENTURE
OUR OPPORTUNITY IS TO
AUGMENT PEOPLE WITH INTELLIGENT
TECHNOLOGY CREATING THE
“HUMAN+” WORKFORCE.