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HBO Handout Chapter 1 (Introduction to Organizational Behavior)

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BA-MM 201 that's our first handout in Human Behavior in Organization subject (from Sir Joey Espiritu). Just download it. thanks!

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HBO Handout Chapter 1 (Introduction to Organizational Behavior)

  1. 2. Introduction to Organizational Behavior 1 Chapter
  2. 3. Introduction <ul><li>Organizations are much more than only a means for providing goods and service </li></ul><ul><li>They create the settings in which most of us spend our lives </li></ul><ul><li>They have profound influence on employee behavior </li></ul>
  3. 4. The core 21 st century qualities needed to create the ideal work atmosphere begin with intelligence , passion , a strong work ethic , and a genuine concern for people .
  4. 5. Managing and Working Today and in the Future: <ul><li>Managers must become agile and flexible to help their firms develop and sustain competitive advantage </li></ul><ul><li>To be successful, managers will need to harness the powers of: </li></ul><ul><ul><li>information technology </li></ul></ul><ul><ul><li>human capital </li></ul></ul>
  5. 6. Environmental Forces Reshaping Management Practice Rapidity of Change New Worker- Employer Psychological Contract Technology Globalism Cultural Diversity Power of Human Resources
  6. 7. Challenges of These Forces to Managers <ul><li>Resisting the reality of these forces will likely lead to: </li></ul><ul><ul><li>Unnecessary conflict </li></ul></ul><ul><ul><li>Reduced managerial performance </li></ul></ul><ul><ul><li>Reduced non-managerial performance </li></ul></ul><ul><ul><li>Lost opportunities </li></ul></ul><ul><li>Failing to cope and deal with these forces will likely result in: </li></ul><ul><ul><li>Job dissatisfaction </li></ul></ul><ul><ul><li>Poor morale </li></ul></ul><ul><ul><li>Reduced commitment </li></ul></ul><ul><ul><li>Lower work quality </li></ul></ul><ul><ul><li>Burnout </li></ul></ul><ul><ul><li>Poor judgment </li></ul></ul><ul><ul><li>Unhealthy consequences </li></ul></ul>
  7. 8. The Origins of Management Frederic W. Taylor’s Scientific Management Principles Henri Fayol’s Functions of Management
  8. 9. Taylor’s Scientific Management Principles (1 of 2) <ul><li>Develop a science for each element of an employee’s work </li></ul><ul><ul><li>which replaces the old rule-of-thumb method </li></ul></ul><ul><li>Scientifically select and then train, teach, and develop the worker </li></ul><ul><ul><li>whereas in the past a worker chose the work to do and was self-trained </li></ul></ul>
  9. 10. Taylor’s Scientific Management Principles (2 of 2) <ul><li>Heartily cooperate with each other to insure that all work was done in accordance with the principles of science </li></ul><ul><li>There is an almost equal division of the work and the responsibility between management and non-managers </li></ul>
  10. 11. Impact of Fayol’s Functions of Management <ul><li>Emphasized the importance of carefully practicing efficient: </li></ul><ul><ul><li>planning </li></ul></ul><ul><ul><li>organizing </li></ul></ul><ul><ul><li>commanding </li></ul></ul><ul><ul><li>coordinating </li></ul></ul><ul><ul><li>controlling </li></ul></ul><ul><li>Management is a separate body of knowledge that can be applied in any type of organization </li></ul><ul><li>A theory of management that can be learned and taught </li></ul><ul><li>There is a need for teaching management in colleges </li></ul>
  11. 12. Definition of Organizational Behavior (OB) <ul><li>The study of human behavior, attitudes, and performance within an organizational setting </li></ul><ul><ul><li>drawing on theory, methods, and principles from such disciplines as psychology, sociology, political science, and cultural anthropology </li></ul></ul><ul><ul><li>to learn about individual, groups, structure, and processes </li></ul></ul>
  12. 13. Key Points About OB <ul><li>OB is a way of thinking </li></ul><ul><li>OB is multidisciplinary </li></ul><ul><li>There is a distinctly humanistic orientation within OB </li></ul><ul><li>The field of OB is performance-oriented </li></ul><ul><li>The role of the scientific method is important in studying variables and relationships </li></ul><ul><li>OB has a distinctive applications orientation </li></ul>
  13. 14. Contributions to the Study of Organizational Behavior Individual Group Organization Organizational Behavior Social Psychology Political Science Anthropology Psychology Sociology Discipline Unit of Analysis Output
  14. 15. Studying Organizational Behavior Leaders and Organizational Behavior The Hawthorne Studies
  15. 16. Topics in Studying and Understanding OB Organizational Processes Organizational Structure Change and Innovation Understanding and Managing Individual Behavior Group Behavior and Interpersonal Influence The Organization’s Environment
  16. 17. The Basic Elements of a System Inputs Process Outputs Environment
  17. 18. Three Perspectives on Effectiveness Individual effectiveness Group effectiveness Organizational effectiveness
  18. 19. Time Dimension Model of Effectiveness Quality Quality Quality <ul><li>Productivity </li></ul><ul><li>Efficiency </li></ul><ul><li>Satisfaction </li></ul><ul><li>Adaptiveness </li></ul><ul><li>Efficiency </li></ul><ul><li>Satisfaction </li></ul><ul><li>Survival </li></ul>Short run Intermediate run Long run
  19. 20. Systems Theory and Effectiveness (1 of 2) <ul><li>Effectiveness criteria must reflect the entire input-process-output cycle, not simply output </li></ul><ul><li>Effectiveness criteria must reflect the interrelationships between the organization and its outside environment </li></ul>
  20. 21. Systems Theory and Effectiveness (2 of 2) <ul><li>Organizational effectiveness is an all-encompassing concept that includes a number of component concepts </li></ul><ul><li>The managerial task is to maintain the optimal balance among these components </li></ul>
  21. 22. Managers can lead the way to higher levels of effectiveness by: (1 of 2) <ul><li>Providing opportunities for training and continuous learning </li></ul><ul><li>Sharing information with employees </li></ul><ul><li>Encouraging cross-development partnerships </li></ul><ul><li>Linking compensation to performance </li></ul>
  22. 23. Managers can lead the way to higher levels of effectiveness by: (2 of 2) <ul><li>Avoiding layoffs </li></ul><ul><li>Being a supportive role model </li></ul><ul><li>Respecting the differences across employees </li></ul><ul><li>Being a good listener </li></ul>
  23. 24. Key Points (1 of 2) <ul><li>The key to an organization’s success is its human resources </li></ul><ul><li>Organizations need human resources that: </li></ul><ul><ul><li>work hard </li></ul></ul><ul><ul><li>think creatively </li></ul></ul><ul><ul><li>perform excellently </li></ul></ul>
  24. 25. Key Points (2 of 2) <ul><li>Rewarding, encouraging, and nurturing the human resources in a timely and meaningful manner is what is required </li></ul><ul><li>The behavior of employees is the key to achieving effectiveness </li></ul>