2. Contents
2
• Training is a System
• Strive to Improve
• Characteristics of Adult Learners
• The Trainer’s Role
• Teaching Adults
• Learning Styles
• Instructional Strategies
• Instructional Media
4. Training is a System
Instructors Adult Learners
4
Learning
Environment
Instructional
Materials
5. Why the
Systems Approach?
• Focused
– what the worker needs to know
– what the worker needs to be able to do
• Linked
– instruction and outcomes
• Reusable
5
7. Strive to Improve
7
• Use the input from student
evaluations to improve your
future performance
• Update your materials to keep
them current
• Continue to improve your
knowledge of the subject matter
8. Characteristics
of Adult Learners
• Adults are capable of lifelong learning
• Adults want to know why it’s important
(purpose) and how they can use it
• Adults like to participate in decision
making regarding learning/training
– Choices
8
9. Characteristics
of Adult Learners
9
• Learn in their own ways
• Are not children
• Need organization
• Preconceptions and abilities
• New vs. Old learning
11. Facilitator Responsibilities
11
• Optimal lighting for viewing
and changes in lighting as
necessary
• Ensuring the room
temperature is comfortable
for the students
12. Facilitator Responsibilities
• Setting the initial mood of the group
• Creating an effective climate for learning
• Motivate students to participate in the
learning process
• Be accepting of comments, avoid getting
defensive
12
13. Facilitator Responsibilities
• Control disruptive students
• Offer yourself as a resource
• Allow for limited debate and/or
challenges of the ideas presented
• Discuss how the learning can be applied
in real world applications
13
14. Facilitator Responsibilities
• Make yourself available at the
beginning of breaks and after class to
field individual student questions
• Always treat the learners with respect
• Avoid stereotypes
14
15. Teaching Adults
• More effective retention given more than one
training method
• Reading
• Hearing
• Seeing
• Seeing & Hearing
• Talking & Writing
• + Doing
15
10%
20%
30%
50%
70%
90%
16. Teaching Adults
• Explain what you plan to tell or do
• Tell them and/or do
• Tell them what you told them or did
• Learner explains and does
16
20. Instructional Media
20
• Power Point
• Slides
• Overheads
• Videos
• DVDs
• Flip charts
• Etc.
21. 21
Do’s
• Positive mental attitude
• Dress appropriately
• Be enthusiastic
• Be energetic
• Avoid excessive slang and vernacular
A+
22. A+ Do’s
22
• Speak up
• Be yourself
• Practice what you preach
• Watch your body language
• Be the best ‘you’ that you can be
23. 23
• Be prepared
• Be sensitive
• Acknowledge learners
• Use your sense of humor
• Be respectful
Do’s
A+
24. 24
Do’s
• Be accessible and approachable
• Be responsive
• Allow learners to lead
• Be flexible
• Maintain your schedule
A+
25. Facilities
–Location
–Accommodations
–Speakers
–Food and beverage for breaks
Set-up and test all
equipment before the start
of the session
–Arrange student seating if necessary
25
Planning and Preparation
26.
Planning and Preparation
Learning Environment
– Room - suitable classroom space for
26
training
• Size
• Setup
– tables and chairs for all attendees
– plus two extra tables at the rear
reserved for the trainers)
– Temperature
27. Planning and Preparation
Arrive at the training location early
•Become familiar with the facility:
27
–Security
–Exits
–Restrooms
–Emergency procedures
–Contact person
–Rules
28. Planning and Preparation
28
Administrative
– Related paper work
• Sign in forms/registration forms
• Schedule
• Evaluations
• Etc.
29. Planning and Preparation
29
Equipment and Supplies
– Audiovisual equipment
• Hotel
• Rented
• Personal
Extra batteries and lamps
Power strip(s)
Extension cord(s)
30. Audiovisual and equipment that includes
– Computer
– LCD projector
– VCR/TV
– Microphone (if needed for the size room secured)
– Overhead transparency projector
– Whiteboard & markers
– Flipcharts & markers
– 35mm slide projector
– Projection screen
30
Planning and Preparation
31. Planning and Preparation
31
Equipment and supplies
– Transparencies
– Markers
– Flip charts
– Paper
– Pens and pencils
– Handouts
32. Preparation Skills
• Know your audience
• Communicate the session objectives at
the outset of your presentation
• Be familiar enough with your materials
so as to avoid reading directly from
slides
32
33. Preparation Skills
• Supplement the information that
will be on the slides with real
world examples, court decisions,
news articles, drawings etc..
• Expect to be nervous
• Do an extensive review of your
material so you are thoroughly
familiar with the topic you are
going to present
33
34. Preparation Skills
34
• The better you know your
subject the more confidence
you will have
• The more you practice the
better you will be
• Try your presentation out on
family or co-workers
35. Delivery Skills
35
• Make sure you speak so that
students in the back have no
trouble hearing you
• Enunciate your words clearly
• Avoid saying uhm…..
• Avoid distracting mannerisms
such as jingling change or
playing with your hair
36. Delivery Skills
36
• Involve the participants by
encouraging and asking
questions
• Start on time; make sure
that established breaks,
lunch and ending times
are adhered to
37. Delivery Skills
37
• Pace your delivery
according to the allotted
time and the material to
be covered
• If working from a
syllabus, make sure you
cover everything that is
on it, or explain changes
38. Delivery Skills
38
• Keep close tabs on the climate of
the class
• Recognize your strengths and
weaknesses
• Work to maximize your strengths
and minimize your weakness
39. Delivery Skills
39
• Don’t pretend to know all the
answers
• If you don’t know something:
– Discuss the question with the
class
– Let the student know you will get
the answer, but be sure to
remember to follow up
40. Fatal Mistakes
40
• Poor first impression
• No objectives
• Dull, dry and boring
• Frozen in one spot
• Weak eye contact
• Poor visual aids
41. Fatal Mistakes
41
• Weak close
• No humor
• Poor preparation
• No audience involvement
• No enthusiasm or conviction
• Poor facial expression
42. Don’ts
42
• Don’t be too formal
• Don’t be a know it all
• Don’t be unprepared
• Do not talk down to learners
• Do not use profanity
• Don’t be distracting
43. Don’ts
43
• Don’t loose control
• Don’t catch people unprepared
• Don’t be afraid to say you do not know
• Don’t avoid eye contact
44. Answering Questions
44
• Repeat the question
– Answer now/later
– Redirect
– Discussion
• Don’t bluff
– You know
– You don’t know
45. 45
Difficult
Questions and Learners
• Argumentative individual
• Loaded questions
• Long-winded
• No good answer
46. Summary
46
• Training is a System
• Strive to Improve
• Characteristics of Adult Learners
• The Trainer’s Role
• Teaching Adults
• Learning Styles
• Instructional Strategies
• Instructional Media
The purpose of the system is to bring about l;earning
Learners = Workers.
All of these components interact in order to achieve the goal.
The instructor reviews sample problems in the test with learners.
A test is delivered to determine if learning is taking place
If learner performance is not necessary, it might necessitate changes to make it more effective/bring about the desired learning outcomes
These are the basic components of a systems model. All systems models are not the same.
Used a lot in the military and industry.
Because there is a premium on efficiency of instruction and quality of student performance.
In the systematic design of instruction data is collected to determine what part(s) of the instruction is not working and it is revised accordingly.
Instructional design is the umbrella that encompasses all of this.
Based on theory, research, and experience
“systems approach” - many bear this name, but all are different, but do share similar components
Major components are analysis, design, development, implementation, and evaluation
This is all one one integrated process.
Facilitator – makes sure participants express their thoughts
Makes sure that participants are heard and recognized.
Mediate differences
Periodically check how participants are feeling and reacting to training
Best suited approach for workshops
Presenter – provides the focus of the training session by
Providing information on a specific subject
Presenting concepts and giving examples
Summarizing key elements and clarifying complex points; and
Evaluating participants progress
This approach is effective when there is a lot of information to deliver over a short time frame.
Coach – makes sure participants practice the concepts and skills they learn by
Monitoring group exercises
Correcting mistakes; and
Allowing participants to demonstrate the skills they have learned.
This approach is often useful for on-the-job training.
Effective Training Techniques, Jeff Chrétien, OH&S Canada; May/June 1995; p. 29-33
Effective Training Techniques, Jeff Chrétien, OH&S Canada; May/June 1995; p. 29-33
Pre instruction - prior to formal instruction - 1) motivating learners, 2) informing them of what they will learn, and 3) ensuing them that they have the knowledge to do so.