Communication - a fundamental tool to transfer information. This lecture will describe the essence of communication.

1. Management Fundamentals:
Communication
Project Management Consulting
Yossi Barezer
May 2016

2. AGENDA
What Is Communication
Communication Is Essential
How To Communicate
The Message
The C’s Of Communication
Miscommunication

3. What Is Communication
“The imparting or interchange of thoughts,
opinions, or information by
speech, writing, or signs.”
(From www.dictionary.com)

4. Communication Is Essential
Communication is one of the main causes
for project failure

5. 1. Express what we want
2. Transfer information
3. Provide social relationship
4. Set up expectation
5. Provide a message
Communication Is Essential To

6. How To Communicate
• Use wording that is commonly used
• Adjust communication and spoken language
to the audience level
• You shall communicate direction, expectation,
goals, achievements, status
• Do NOT use exceptional words or expressions
that are difficult to understand

7. The Message
• Make sure you know and understand
what you want to express
• Define the target audience
– Management, peers, direct report
• Communicate through the right media
– Discussion, presentation, email, meeting minutes

8. The C’s Of Communication

9. The C’s Of Communication
• There is a leading communication’s model
with different names:
– The C’s of Communication
– The Triple C’s of Communication
– The 3 C’s of Effective Communication
– The 7 C’s of Communication
– And so on…
• Here are common C’s and how they are used

10. 1. Clear – have a simple message
2. Coherent - relate to the topic
3. Complete - include all relevant data
4. Concise - cut to the chase
5. Concrete – add facts, pros/cons
6. Consistent – keep the idea through the entire
message
7. Correct - have no mistakes
8. Courteous - respect your audience
Message Should Be

11. 1. Collaboration - between individual and teams
2. Compromise - to a common ground
3. Commitment - by the entire team
4. Consolidation - to the right solution
5. Cooperation - between individual and teams
6. Coordination - between individual and teams
Message Should Help To

12. Miscommunication

13. Reducing Miscommunication
• Share all relevant information
• Make detail plans
• Give templates, Tables
• Use checklist and Benchmark
• Generate reports and Documentations
• Create processes
• Draw Diagrams

14. Reducing Miscommunication
• Use coding rules and coding style
• Use design rules
• Drive for common structures
• Maintain data using DB such as SharePoint
• Allow bug tracking system such as JIRA
• Process tracking system
• Find joint systems and off the shelf tools

15. Thank You